Azalea Health vs CentralReach

Azalea Health was founded in 2008 in Valdosta, Georgia, and is now headquartered in Atlanta. They provide cloud-based healthcare IT solutions tailored to small practices, rural health clinics, and critical access hospitals. Their platform combines electronic health records, practice management software, revenue cycle management, analytics, and telehealth services into one system designed to simplify operations and improve patient care. Core features include a single patient record that unifies clinical and billing information, a patient portal for engagement, customizable templates, real-time updates, integrated billing workflows, and built-in telehealth sessions. Customer experience with Azalea Health is mixed but leans positive overall. Users often praise the system’s ease of use, responsive customer support, and quick onboarding, with some users reporting full training completed in under a week. At the same time, negative reviews mention long-term contracts, additional fees for features, and occasional performance slowdowns. Azalea does not publish standard pricing; instead, they offer a quote-based model. While some practices found them initially affordable, others reported rising costs due to add-ons and package changes. 

CentralReach is a healthcare software company founded in 2012 and headquartered in Fort Lauderdale, Florida. They specialize in serving organizations that provide applied behavior analysis (ABA), autism therapy, and developmental disability services. Their platform offers a unified solution that combines clinical data collection, scheduling, billing, payroll, telehealth, and ongoing staff training, all designed to meet the complex needs of therapy-focused practices. One of their standout features is their customization capabilities, allowing users to build tailored clinical programs and data forms. They also offer CR Institute, a built-in learning management system that supports CEUs and certification prep for RBTs and BCBAs. CentralReach’s tools are built to accommodate a wide range of service settings, including in-home, school-based, and clinic care. While customer feedback is largely positive about the platform’s functionality and impact, some users report a steep learning curve and inconsistent support responsiveness. They maintain a BBB profile, have been featured on the Inc. 5000 list, and continue to grow within their niche. For organizations exploring practice management solutions in the ABA and therapy space, CentralReach presents a compelling, specialized option worth a closer look.