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athenahealth vs Tebra

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Pros
  • Fast AI-powered charting
  • Built-in telehealth and billing tools
  • Flexible third-party integrations
  • Scales with practice size
  • Real-time performance tracking
Pros
  • Comprehensive integration of EHR, billing, scheduling, and patient engagement tools
  • Specialty-specific templates and customizable features to enhance clinical efficiency
  • Integrated telehealth services for virtual consultations
  • Efficient billing processes with real-time insurance eligibility checks and automated claims scrubbing
  • User-friendly interface that simplifies navigation and reduces the learning curve
Cons
  • Complex setup process
  • Extra costs for full features
  • Clunky user interface
  • Contract and billing concerns
Cons
  • Limited customization options for certain templates and reports
  • Instances of system downtime and slow performance
  • Customer support experiences vary, with some users citing delays in issue resolution
  • Complex pricing structure with additional costs for certain features and services
  • Third-party billing services may introduce complexities in communication and accountability
Summary

Founded in 1997 in San Diego and now headquartered in Watertown, Massachusetts, athenahealth provides a cloud-based platform that integrates electronic health records, revenue cycle management, practice operations, and patient engagement tools. Their athenaOne suite combines AI-powered features like ambient documentation, predictive analytics, and automated billing workflows to help providers reduce administrative burden and improve clinical efficiency. The platform also supports telehealth, mobile access, open API integrations, and participation in a national provider network, making it highly adaptable for practices of various sizes and specialties. Athenahealth’s percentage-based pricing model aligns with practice revenue, and their Success Community gives users input into product evolution. While users value its automation and flexibility, some report challenges with implementation, usability, and contract clarity. Still, athenahealth’s broad capabilities and ongoing innovation make it a strong contender for modern, data-driven healthcare delivery.

Summary

Tebra, formed from the 2021 merger of Kareo and PatientPop, offers an all-in-one, cloud-based EHR and practice management platform tailored for independent healthcare providers. Their suite includes AI-assisted charting, telehealth, automated billing, and patient engagement tools like online scheduling and reputation management. Notable features such as “Same-as-Last-Time” (SALT) documentation and robotic process automation aim to streamline workflows and reduce administrative burdens. The platform is ONC-certified and HIPAA-compliant, emphasizing security and compliance. Tebra’s flexible pricing model, with no long-term contracts, appeals to small practices seeking scalability. However, their user reviews are mixed, with many commending their intuitive interface and efficiency, while others report challenges with customer support and occasional system downtimes. Despite some criticisms, Tebra maintains a strong presence in the market, serving over 150,000 providers and managing 190 million patient records. For independent practices aiming to modernize operations without sacrificing affordability, Tebra presents a compelling option. However, potential users should weigh their strengths against reported service inconsistencies. A thorough evaluation, including a demo and consultation, is recommended to determine their fit for specific practice needs.

Quick Stats
  • Pricing : Custom quote
  • Free Trial : Undisclosed
  • AI Features : Available
  • Specialty Support : Primary care, mental health, pediatrics, FQHCs, dental
  • HIPAA Compliance : Certified
  • Practice Size Fit : Solo / Small / Mid-Large / Enterprise
  • Payment Methods : Credit Cards, ACH
  • BBB Rating : D-
  • Customer Satisfaction : Fair
Quick Stats
  • Pricing : Custom quote per provider/month (based on practice size/modules)
  • Free Trial : Not publicly offered
  • AI Features : Available
  • Specialty Support : Primary care, mental health, pediatrics, urgent care, etc.
  • HIPAA Compliance : Certified (HIPAA‑compliant, FIPS‑140‑2 encryption)
  • Practice Size Fit : Solo to small/mid (1–10 providers)
  • Payment Methods : Credit cards/ACH implied; details undisclosed
  • BBB Rating : A+
  • Customer Satisfaction : Good
Selling Points
  • User-driven product updates
  • Revenue-based pricing model
  • Large national provider network
  • Predictive analytics for patient care
Selling Points
  • AI-assisted charting with ambient listening and “Same-as-Last-Time” (SALT) documentation
  • Robotic Process Automation (RPA) for automating repetitive billing tasks
  • Billing Integrated marketing tools, including SEO-optimized practice websites and reputation management
  • Customizable patient intake forms that auto-populate patient charts
  • Real-time analytics dashboards for tracking performance on MACRA and MIPS quality measures
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Undisclosed
    Voice-to-Text Dictation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published

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