MDHearing Review: Self-Fitting Affordable Hearing Aids

Company Overview

MDHearing is a direct-to-consumer hearing aid manufacturer based in Chicago, Illinois. They were founded in 2009 by a board-certified otolaryngologist and were fully acquired in March 2017 by AN Direct, a holding company that is majority-owned by a Dutch company, HAL Holding N.V. MDHearing was established in response to the high costs and accessibility issues of traditional hearing care. Their mission is to provide affordable, medical-grade hearing solutions that can be accessed entirely from home, eliminating the need for clinic visits, appointments, and inflated pricing. MDHearing designs and assembles their products in an ISO 13485-certified facility, focusing on serving adults with mild to moderate hearing loss.

They produce FDA-registered hearing aids programmed and tested by an in-house team of audiologists and licensed hearing professionals. All devices are rechargeable, designed to work out of the box, and tailored to meet the needs of users who want a simplified and more affordable hearing solution. Their model combines online access, professional support, and transparent pricing. MDHearing also offers a 45-day risk-free trial and a one-year device warranty.

MDHearing is accredited by the Better Business Bureau (BBB) and holds an A rating. While individual experiences vary, this rating suggests that the company generally responds to complaints, honors their policies, and maintains consistent customer service.

General Features of MDHearing

• FDA-registered hearing devices: All MDHearing aids are officially registered with the U.S. Food and Drug Administration (FDA) as Class I medical devices. This ensures they meet established regulatory standards for safety, manufacturing, and efficacy in over-the-counter hearing care
• Digital noise reduction: All models are equipped with noise reduction technology, designed to reduce background sounds such as fans, traffic, or crowd noise. Devices range in performance from basic noise filtering to more advanced digital processing. Top-tier models feature intelligent noise reduction, which adapts to the acoustic environment to prioritize speech clarity
• Digital feedback cancellation: MDHearing aids integrate real-time feedback suppression algorithms that prevent high-pitched squealing or whistling. Higher-end models include advanced and intelligent feedback cancellation, automatically detecting and eliminating feedback without compromising sound quality
• Multiple listening environment settings: Users can choose from up to four preset acoustic programs tailored to everyday sound environments. These programs adjust gain, frequency response, and noise suppression profiles to suit quiet rooms, social gatherings, outdoors, or busy environments
• Directional microphone technology: Select behind-the-ear models include dual directional microphones that help isolate speech by focusing on sounds from the front of the user while reducing background noise from the sides and rear. This improves clarity during face-to-face conversations in noisy settings
• Rechargeable lithium-ion batteries: Every MDHearing device is rechargeable, removing the need for disposable batteries. Depending on the model, battery life ranges from 15 to 20 hours per charge. All devices come with portable charging cases, capable of delivering multiple full recharges without plugging in, and there are up to 6 charges for certain in-ear models
• Intuitive volume and program controls: Each device includes easy-to-use controls. Depending on the model, this may be a volume button, volume dial, or push button for toggling through volume levels and environment settings. Premium models also allow volume and program changes via a smartphone app
• Smartphone compatibility: Bluetooth-enabled models can pair with the MDHearing smartphone app, which allows users to personalize their listening experience through in-app controls. This includes adjusting volume, switching listening programs, and initiating self-guided fitting without clinical intervention
• Self-fitting functionality: Users with compatible models can use the MDHearing app to personalize their devices to their hearing profile. This includes a guided calibration process that adjusts amplification and processing settings based on individual preferences and real-world listening feedback
• Wide dynamic range compression (WDRC): MDHearing aids automatically manage soft and loud sounds using compression algorithms. This ensures that quiet sounds (like soft speech) are amplified more than loud ones, offering consistent clarity without sudden volume spikes
• High speech-frequency amplification: The devices are tuned to emphasize the 1,000–4,000 Hz range, where most speech intelligibility occurs. This improves understanding of consonants, especially in noisy environments or for users with high-frequency hearing loss

Products & Prices

MDHearing offers six over-the-counter hearing aid models directly through their website. All purchases come with free shipping, a 45-day trial period, a one-year warranty, and lifetime customer support. Their devices are preconfigured to support individuals with mild to moderate hearing loss and can be used immediately.

Although MDHearing products are offered through a one-time payment, they also partner with Affirm to provide financing options for users who prefer to pay over time. Users can split their payments over 3, 6, or 12 months, depending on the product and credit approval. All financing options include the same warranty, support, and trial benefits as upfront purchases.

Available models

• VOLT MAX: MDHearing’s most advanced model costs $597 per pair. It’s a behind-the-ear (BTE), fully rechargeable hearing aid with intelligent noise reduction and intelligent feedback cancellation. It features dual-directional microphones to enhance speech clarity in background noise and supports four preset listening environments. VOLT MAX connects to the MDHearing app, allowing users to self-adjust their smartphone's volume and sound profiles. The device has a compact charging case that can recharge the aids multiple times without plugging in
• VOLT: At $397 per pair, the VOLT offers many of the same core capabilities but with a more manual interface. It includes advanced noise reduction, advanced feedback cancellation, and directional microphones. Users can choose from four listening environments and adjust through a physical volume dial and program button. It’s rechargeable and built for extended battery life, offering up to 20 hours of continuous use per charge
• AIR: This model is MDHearing’s simplest BTE option, available for $297 per pair. It includes basic digital noise reduction and standard feedback suppression. The rechargeable device uses a rocker switch to toggle volume and listening modes. It remembers the last-used settings after charging and is ideal for users who want a straightforward, no-hassle hearing aid with reliable daily function. The AIR is also compatible with MDHearing’s ComfortTips for improved daily fit and comfort
• NEO XS: MDHearing’s smallest and most discreet device, the NEO XS, is priced at $297 per pair. It’s a completely-in-the-ear (CIC) model designed to sit deep in the ear canal. The device includes upgraded noise reduction, upgraded feedback cancellation, and four preset listening environments. It’s controlled via a small push button on the device and comes with a slim, portable charging case that can provide up to six full charges before plugging in
• NEO: Also priced at $297 per pair, the NEO is a more basic CIC device. It includes background noise reduction, feedback suppression, and a single environment setting. Users can manually adjust the volume using a push button. Like the NEO XS, it’s rechargeable and has a small charging case
• NEO XS PRO: The NEO XS PRO hearing aid is MDHearing’s most discreet option, featuring a completely-in-the-canal (CIC) design. It is rechargeable, has a portable charging case, Bluetooth compatibility, and custom-fitting technology for personalized sound. The device includes advanced noise reduction, feedback cancellation, and soft silicone tips for comfort. A pair is currently offered at $597, with single-ear purchases available at the same price

Protection plans

MDHearing offers two optional protection plans. Depending on the model, the MDShield Protection Plan ranges from $3.99 to $12.00 and is available as a subscription. It covers all types of accidental damage, including water exposure, corrosion, pet-related damage, and internal component failures. It also includes full coverage for any manufacturing defect or malfunction under normal usage. MDHearing covers 100% of parts and labor; if the hearing aid cannot be repaired, they will replace it with a new device at no additional cost. The service contract lasts one year from the date of purchase or until the subscription is canceled. However, this plan does not cover loss, theft, or unauthorized repairs.

The MDShield Total Protection Plan, a $19.00 subscription, includes everything in the standard plan and two key additions. It provides loss protection, allowing for the replacement of a lost hearing aid with a $49.95 replacement fee. It also includes one annual appointment with a licensed hearing professional, giving users access to expert guidance without visiting a clinic. This plan, like the standard one, can be canceled at any time.

In addition to these protection plans, MDHearing offers a separate upgrade called VIP Care, which provides more hands-on clinical support. This service gives users access to personalized one-on-one onboarding sessions via video chat or phone calls with licensed hearing professionals. VIP Care includes an extended two-year warranty and access to a dedicated customer support line for priority assistance. This service is available as a one-time upgrade for $200.

What Are Their Benefits?

Long-lasting rechargeable battery

Each device has a compact charging case, and models like the NEO XS and NEO XS PRO can hold multiple full charges simultaneously, which is helpful for travel or extended outings. Most models offer 15–20 hours of use per charge, which is competitive in the OTC category.

Noise reduction and feedback cancellation

All MDHearing aids come with digital noise suppression and feedback control. Higher-tier models include intelligent noise reduction and adaptive feedback cancellation that adjusts automatically to shifting acoustic environments, which can make conversations clearer in noisy situations.

Affordable hearing aids

MDHearing offers a full range of rechargeable hearing aids priced between $297 and $597 per pair. Their pricing is displayed on the website, with no hidden fees or upsells. This straightforward approach lets users understand exactly what they’re paying for, making it easier to compare options and budget confidently.

Remote customer support with lifetime access

Support doesn’t end after the return window. MDHearing offers lifetime customer service through phone, email, and live chat, even for users who purchased years ago. For compatible models, users can also request remote adjustments through the MDHearing app, making it easier to fine-tune their devices over time without extra fees or appointments.

Self-fitting personalization

Select models like the VOLT MAX and NEO XS PRO offer Bluetooth connectivity and in-app self-fitting. This allows users to adjust sound settings, switch environments, and personalize amplification without a clinic appointment. It provides flexibility and autonomy for users who want to fine-tune their experience on their terms.

Optional expert support for added convenience

MDHearing’s VIP Care upgrade gives users access to licensed hearing professionals for personalized fitting, follow-up care, and ongoing assistance. It’s a valuable option for those who want more guided support throughout their hearing journey, offering help with setup, adjustments, and long-term use.

Reasons You Might Avoid Using Their Products

Return process delays

Despite offering a 45-day risk-free trial, multiple customers reported difficulties returning their hearing aids. Some mentioned delays in receiving the required Return Merchandise Authorization (RMA), while others had to follow up numerous times to move the process forward. These communication lapses added frustration to what many expected to be a simple and hassle-free return experience.

Inconsistent comfort and fit across models

Comfort complaints were common in reviews of MDHearing’s smaller models. Some users reported that domes became too soft from body heat or didn’t stay securely in the ear. Others said the aids felt bulky or caused soreness after extended wear. These issues may be especially relevant for users with smaller ear canals or those sensitive to fit.

Entry-level devices lack customization

While MDHearing offers smartphone-compatible models with self-fitting capabilities, their lower-priced devices are more limited. Models like the AIR and NEO do not allow remote adjustments or app-based controls, meaning users can only toggle between preset volume and program settings. This may not meet the needs of those who want tailored hearing profiles.

Limited advanced features compared to competitors

Although MDHearing covers the basics well, they don’t offer features in other hearing aid brands, like tinnitus relief modes, health tracking integrations, or seamless Bluetooth audio streaming for calls and media. Users who prioritize smart features or want an all-in-one hearing and lifestyle tool may find these devices too simple.

Customer Reviews

Customer feedback on MDHearing varies significantly across online platforms, pointing to both strengths in product design and recurring frustrations with service. While the BBB accredits the company and they hold an A rating, their 2.5 out of 5 score on Trustpilot suggests a mixed reception among users. These reviews provide insight into the everyday experience of owning and using MDHearing products.

Positive reviews

Many reviewers say MDHearing delivers excellent value and reliable products, especially considering the affordable price points. Customers often describe the hearing aids as easy to use, with some noting they worked “right out of the box.” Several users reported noticeable improvements in their ability to hear everyday sounds and conversations, even after years of hearing difficulties. Some mentioned the Volt and NEO XS models as well-designed, comfortable, and effective across different environments.

Customer service also receives high marks, particularly for responsiveness and support. Reviewers shared experiences of quick callbacks, clear instructions, and helpful guidance through phone, email, and chat. One user highlighted how a support rep walked them through the setup using a photo to verify correct placement. Others noted that support staff remained kind and professional, even when troubleshooting or making returns. Many reviewers expressed that MDHearing delivered their promises, making the entire process smooth and supportive.

Negative reviews

Among negative reviews, one recurring issue is that some customers felt misled by the company’s return policy. While MDHearing advertises a 45-day return policy, multiple reviewers expressed frustration over paying for return shipping when they expected it to be free. A few noted they requested a Return Merchandise Authorization (RMA) code but never received it, delaying or complicating their return. These lapses led to confusion and dissatisfaction during the refund process, despite some users receiving their money back.

Beyond the return process, many users raised concerns about the product’s overall performance and comfort. Some reported that the hearing aids didn’t pair with their Android phones as advertised, while others felt the sound quality fell short of their expectations. Several reviewers also described the devices as too bulky, with one customer experiencing discomfort and blistering after extended wear. Regarding design, others noted that the domes tended to loosen or soften due to ear warmth, which affected fit and stability. Additionally, a few users were frustrated that the devices didn’t retain their settings after being powered off, forcing them to readjust the aids each time.

How Can I Contact MDHearing?

MDHearing offers multiple ways for customers to contact them. Phone support is available Monday through Friday from 7:00 AM to 6:00 PM CST at 800-918-3914 or 800-889-4315. Customers can also email them at support@mdhearingaid.com, submit a ticket through their online contact form, or use the live chat feature.

In addition to direct assistance, MDHearing provides a customer portal for tracking orders. For those who want self-guided help, the company maintains a library of video tutorials, an FAQ page, and product guides. These resources cover basic use, care, and troubleshooting.

They also offer a free online hearing test to help prospective users assess whether they may benefit from hearing aids before purchasing.

Final Thoughts

MDHearing offers a straightforward, budget-conscious approach to hearing care. Their devices are designed for ease of use, with rechargeable batteries, preset sound programs, and optional app-based adjustments for compatible models. Their lineup provides a practical entry point for users seeking simple, affordable solutions without the complexity of bundled service plans or sales markups.

They stand out most in their pricing transparency and flexibility of customer support. From lifetime service access to the option of adding professional guidance through VIP Care, users can choose the level of help they want. Their self-fitting options and remote adjustments make it easier to adapt the devices over time, especially for those who want to stay hands-on without relying entirely on third-party providers.

That said, MDHearing may not be the right fit for everyone. Some reviewers have cited frustrations with the return process or found specific models uncomfortable or underwhelming in performance. While their devices cover essential features, they don’t include some of the high-end tools or connectivity options found in more premium brands.

Choosing whether or not to use their services depends on several factors. Before deciding, compare MDHearing by reading our reviews of other top hearing aid providers and using our comparison tool. You can also visit our blog page for additional insights into the hearing aid industry.