Onfleet: Driving Delivery Success, Every Time

About Onfleet

A team of engineers from Stanford University founded Onfleet in 2015 in San Francisco, California, a fleet and delivery management company. Since then, they have rapidly grown to be the number one fleet tracking software on the market, as they power over 100 million deliveries across 90 countries. Many of the world’s popular companies, such as GAP, Sweetgreen, Alto, Kroger, and many more, trust Onfleet.

The platform includes a strong web-based dispatcher, driver-specific mobile applications, real-time GPS tracking, AI-based automated customer alerts, fleet management software, and powerful APIs for easy integration.

They work with companies of all sizes to create advanced route optimization. Onfleet's plans include both small teams and growing organizations.

This provider's security methods include encryption, access restrictions, strong privacy rules, and contractual agreements to secure client data and uphold privacy and security requirements.

Onfleet was awarded several recognitions, including Top-rate Last-Mile delivery software from GetApp, Route Planning and Fleet Management Leader from G2, and 4.7/5 star ratings from Capterra. Onfleet dubs themselves as the world’s most advanced last-mile delivery platform.

Onfleet Key Features

Efficient dispatch

Their intuitive web dashboard allows customers to oversee all delivery operations in real-time and receive estimated delivery times.

Their intuitive web dashboard lets you easily search and filter your operations using text, time, or status-based queries to look for drivers, customers, or delivery tasks. Onfleet also packs a powerful auto-assign engine that can save you time and labor costs by sending delivery assignments to the correct driver at the right time.

One of Onfleet’s top features is their integrated route optimization engine, which considers time, location, capacity, and traffic to produce the most efficient routing solutions. You can also make changes and send driver updates in real-time. 

Effortless management

Onfleet allows you to view the past, own the present, and predict the future. Their software provides remarkably accurate estimated arrival times and real-time alerts powered by machine learning. In addition, they allow you to communicate with your drivers with their native and private secure chat platforms to provide them with updates on tasks, routes, or customer information.

Driver support

They provide drivers and delivery personnel with a user-friendly mobile application for Android and iOS devices. They offer interactive walkthroughs to simplify onboarding. Drivers also get real-time data, up-to-date customer information, order details, and navigation. The application integrates with Google Maps, Apple Maps, and Waze to provide the best possible route to avoid traffic.

Onfleet also helps you offer proof of delivery through an in-app collection of photos, signatures, barcodes, and notes. The software also provides analytics over your drivers’ productivity, task history, and performance metrics.

Customer satisfaction

Onfleet promises to satisfy your customers with real-time updates, direct communications, and a critical feedback loop. You can send your customers automated SMS notification messages when delivery starts and when it should arrive.

Your customers can also directly call or message their driver, dispatcher, or call center with a single button, and their calls can also be anonymized to safeguard customer data. Moreover, as mentioned earlier, the company's intuitive web dashboard will provide live driver locations and accurate ETAs.

Lastly, your customers will be presented with the provider's integrated feedback form so you can get a first-hand account of each customer’s experience.

Reports and analytics

Onfleet will provide comprehensive reports and analytics, such as task data, success rates, on-time rates, service times, feedback scores, and distance traveled.

You can segment your data by teams, drivers, day, week, and even day hours. You can also get comprehensive reports by converting raw data to CSV or connecting with the provider's API integrations.

Integrations

They seamlessly integrate with various third-party applications to amplify their features and capabilities. Such integrations include Shopify, Zapier, Google Sheets, and much more. You can also use their developer-friendly API to build your application and solutions within their software.

Additional features

Their telephony services are optional, including voice or SMS communication between drivers, dispatchers, and receivers and automated SMS messaging in response to pickup or delivery status.

Onfleet Plans & Prices

They offer three plans: the Launch, Scale, and Enterprise plans. The prices for these plans depend on the number of tasks you need, not drivers or dispatchers. The good thing about them is that they do not charge you for setup, training, or integrations.

The Launch plan, which starts at $550 a month and offers the necessities for small businesses or operations, includes:

• 2,000 delivery or pickup tasks
• 30 days of analytics
• Unlimited users

The Scale plan, which starts at $1,265, includes everything in the Launch plan, plus:

• 5,000 delivery or pickup tasks
• Predictive ETA notifications
• Barcode scanning
• 1-year analytics and export history

The Enterprise plan, which is quote-based, is the fully-featured software from Onfleet, and it includes everything in the Scale plan, plus:

• 5,000+ delivery and pickup tasks
• Multi-brand account support
• Private label tracking
• Unlimited analytics and export history

Advantages & Disadvantages

Advantages:

Free trial: You can get a 14-day free trial period on any of their plans, allowing potential customers and users to try out their software without any commitment or credit card information.
Specialized solutions: They offer specialized solutions for delivery companies, ensuring tailored features to meet the specific needs of businesses such as delivery services, food and beverage, retail, e-commerce, furniture, and pharmacy.

Mobile app: The platform has a mobile app for drivers, which improves accessibility and ease of on-the-go operating.

Customization options: They provide customization options on some of their features, like the dashboard, allowing businesses to tailor the software to their specific requirements and workflows.

Potential drawbacks

Complicated pricing models: Their prices are not easily comparable to those of other fleet management providers, which makes it difficult to choose between them.

Third-party software dependency: Certain services are only accessible through third-party software connections, potentially leading to difficulties maintaining various tools.

Less extensive features: Having fewer features, such as geofencing, compared to other fleet management companies may be considered a drawback for this provider, making them less attractive to businesses and customers.

Customer Experience

Customer reviews on trusted platforms offer great insight into the company's quality of services and how they treat their current and past customers. On G2, they got a 4.5 out of 5. However, they do not have a BBB profile.

Customers appreciate ONfleet's user-friendly interface (UI), making it easy to navigate and utilize for daily operations, even for new users. Others have noted how easy it is to assign orders and onboard drivers. 

On the other hand, the company has been criticized for lacking vehicle monitoring features available in cheaper tools, which has been a concern for users. Customers have said that other providers offer more affordable prices for more features. Some clients disliked the need to create specialized tools for integration and the use of third-party providers for certain features.

Users have different opinions on Onfleet's user interface; some think it's less attractive and easier to understand than competing fleet management systems. Critics have noted the design is more complex to read due to its dark color palette, tiny font, and general appearance. They said it lacked customization, which would allow the platform to fit their businesses better.

Customer Support

You can reach Onfleet’s team by submitting a ticket on their Contact Us page. A help center is also available to guide you through the software or provide solutions to any problem or issue. They also have different accounts on social media platforms like LinkedIn, Twitter, and Facebook if you want to check their business out further.

Final Words

Onfleet might be one of the best fleet tracking software for local deliveries because of their simple but intuitive platform and rich features that ensure customer satisfaction, high driver performance, and your business’s excellent reputation. 

Onfleet has tailored subscription plans to fit any business’s needs. They offer a 14-day free trial, so you can try out their fleet tracking software before committing to a subscription.

While Onfleet enjoys positive feedback for their user-friendly interface, efficient operations, and responsive customer support, some users have raised concerns about their pricing models, dependency on third-party software for certain features, and perceived lack of extensive functionalities compared to competitors.

Overall, Onfleet presents a compelling solution for businesses seeking to optimize their delivery operations, backed by a robust feature set, customizable plans, and a commitment to customer satisfaction.  If you are unsure about their services, visit our review, blog, and comparison pages to find alternative solutions for your business fleet operations. 

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