Onfleet: Full Review, Top Features, and Prices

About Onfleet

Onfleet was founded in 2015 by a team of engineers fresh out of Stanford University. Onfleet has rapidly grown to be the number one fleet tracking software on the market, as it powers over 100 million deliveries across 90 countries. Many of the world’s popular companies such as GAP, Sweetgreen, alto, Kroger, and many more trust Onfleet.

Onfleet was awarded a number of recognitions, such as Top-rate Last Mile Delivery Software from GetApp, Route Planning and Fleet Management Leader from G2, and 4.7/5 star ratings from Capterra. Onfleet dubs itself as the world’s most advanced last-mile delivery platform.
 

Onfleet Key Features

Efficient Dispatch

Onfleet provides its customers with one intuitive web dashboard, where they get to oversee all their delivery operations in real-time and get estimates of when deliveries are expected to be delivered.

Its intuitive web dashboard allows you to search and filter your operations, using text, time, or status-based queries to easily lookup drivers, customers, or delivery tasks. Onfleet also packs a powerful auto-assign engine that can save you time and labor costs by sending delivery assignments to the right driver at the right time.

One of Onfleet’s top features is its integrated route optimization engine, which considers time, location, capacity, and traffic to produce the most efficient routing solutions. You can also make changes and send drivers updates in real-time.
 

Effortless Management

Onfleet allows you to view the past, own the present and predict the future. Its software provides you with remarkably accurate predictive arrival times and real-time alerts powered by machine learning. In addition, it allows you to communicate with your drivers with its native secure chat platform to provide them with any updates over tasks, routes, or customer information.
 

Driver Support

Onfleet provides drivers with a user-friendly mobile application for Android and iOS devices. It offers interactive walkthroughs to simplify onboarding. Drivers also get real-time data and up-to-date customer information, order details, and navigation. The application integrates with Google Maps, Apple Maps, and Waze to provide the best possible route to avoid traffic.

Onfleet also helps you enforce delivery completion requirements through an in-app collection of photos, signatures, barcodes, and notes. The software also provides you with analytics over your drivers’ productivity, task history, and performance metrics.
 

Customer Satisfaction

Onfleet promises to satisfy your customers with real-time updates, direct communications, and a critical feedback loop. You can send your customers automated SMS messages when delivery starts and when it should arrive.

Your customers can also directly call or message their driver, dispatcher, or a call center with a single button, and their calls can also be anonymized to safeguard customer data. Moreover, as we mentioned earlier, Onfleet’s intuitive web dashboard will provide you with live driver locations and accurate ETAs.

Lastly, your customers will be presented with Onfleet’s integrated feedback form so you can get a first-hand account of each customer’s experience.
 

Reports and Analytics

Onfleet will provide you with comprehensive reports and analytics over:

• Task data
• Success rates
• On-time rates
• Service times
• Feedback scores
• Distance traveled

You can segment your data by teams, drivers, day, week, and even hours of the day.
 

Integrations

Onfleet seamlessly integrates with a variety of third-party applications to amplify its features and capabilities. Such integrations include Shopify, Zapier, Google Sheets, and much more. You can also use their developer-friendly API to build your application and solutions within its software.
 

Onfleet Plans and Prices

Starter plan: starts at $149/month, billed annually

The Starter plan offers the basic necessities for small businesses or operations; it includes:

• 1,000 tasks, +$0.13 for each additional task
• 30 days of analytics
• Zapier integration
   

Basic plan: starts at $349/month, billed annually

The Basic plan includes:

• 2,500 tasks, +$0.16 for each additional task
• Zapier Integration
• API
• Route Optimization
• Chat
• Predictive ETA
• 90 days analytics and export history
   

Premium plan: starts at $799/month, billed annually

The Premium plan includes everything in the Basic plan, plus:

• 5,000 tasks +$0.18 for each additional task
• Predictive ETA notifications
• Barcode Scanning
• Age Verification
• Dedicated Phone Number
• Scheduled Phone Support
• 1-year analytics and export history
   

Professional plan: starts at $1,999, billed annually

The professional plan is the fully-featured software from Onfleet, and it includes everything in the Premium plan, plus:

• 12,500 tasks + $0.18 for each additional task
• Priority Support
• Multi-brand account support
• Private label tracking
• Unlimited analytics and export history
   

Enterprise Plans: Quote-based

Enterprise plans will provide you with unique pricing for your large business or enterprise, in addition to:

• Best Support SLA
• Concierge Onboarding
• Dedicated Success Team

You can get a 14-day free trial on both the Starter and Basic plans to try out its software without any commitment or credit card information.
 

Customer Support

You can reach Onfleet’s team by submitting a ticket on their Contact Us page. A help center is also available to guide you through the software or provide you with solutions to any problem or issue you may face.
 

Final Words

Onfleet is by far the best fleet tracking software for local deliveries for its simple but intuitive platform and rich features that ensure customer satisfaction, high driver’s performance, and your business’s great reputation. Onfleet has tailored subscription plans to fit any business’s needs. It offers a 14-day free trial, so you can try out its fleet tracking software before committing to a subscription.