JG Wentworth: Fast Debt Settlement with No Upfront Costs

An Overview of JG Wentworth

The company has over 30 years of experience supporting Americans financially and has aided more than 150,000 individuals in accessing their funds during critical times. Their services were mainly limited to buying structured settlements, annuities, lottery prizes, and casino winnings. In 2019, they added debt relief to their offerings and later started providing pre-funding personal loans and insurance through third-party partnerships.

They have a presence in 30 states in addition to Washington, DC, and have rescored the transaction of over $4 billion in funds across decades. They also offer free consultations as part of their debt-relief package, where a group of skilled debt professionals will guide you to find the best solution for your debt situation without giving direct advice.

The company has an excellent A+ rating from the Better Business Bureau (BBB) and has accreditations from reputable organizations like the American Association for Debt Resolution (AADR) and the American Fair Credit Council (AFCC). They also earned a certificate from the International Association of Professional Debt Arbitrators (IAPDA) and received the Spirit of Enterprise Award from the US Chamber of Commerce.

Types of Debt Covered by JG Wentworth

To qualify for their debt-relief program, you need to have $10,000 in unsecured debt. That includes debt on credit cards, medical bills, store cards, gas cards, personal loans, private student loans, Peer-to-peer (P2P) loans, debt consolidation loans, and payday loans.

The program typically takes between two and four years to complete, with an average savings ratio of 51% off the original debt amount. Remember that it’s important to consult a debt expert before deciding on any debt-relief program.

However, generally speaking, if you are grappling with a significant debt burden and are struggling to manage it under your current financial circumstances, this debt relief program might be the right choice for you. Meanwhile, if you're able to make your debt payments regularly without much trouble, then this program might not be the right fit for you. 

Services Offered by JG Wentworth

They offer various services to choose from that will help you address your challenges whether you owe or are owed money.

If you owe money:

• Debt-relief program: When you enroll in this program, the company will work to consolidate your debts into one payment through negotiating with your creditors. This will make the whole process of paying your debt much simpler
• Debt settlement: Here, their team negotiates with creditors to reduce the amount of debt you owe and allow you to save more money
• Personal loans: They offer the opportunity to get all sorts of personal loans through partnerships with third-party loan providers

If you’re owed money:

• Structured settlement and annuity purchases: The company provides their clients who receive regular structured settlement or annuity payments the chance to access the entire amount in a lump sum and meet their immediate needs 
• Lottery and casino winnings purchases: For others who have won periodically-paid lottery prizes or casino winnings, the company can also give them their prize money in a lump-sum 
• Pre-settlement funding: Through third-party providers, JG Wentworth can help you get pre-settlement funding - also known as lawsuit funding - to help you cover any immediate expenses you might have 

Marketplace: In addition to the third-party services we mentioned earlier, the company has a marketplace on its website that offers a range of services through other financial providers. Such services include insurance, credit cards, home services, and cash advances

Costs & Fees at JG Wentworth

When it comes to pricing, the company doesn't charge any upfront fees; you only make payments once your debt is successfully resolved. Based on our findings, program fees are usually included in the plan payment, which typically ranges between 18% and 25% of the total enrolled debt. It's worth noting that these fees are dependent on resolving the debt.

Late fees may apply if you miss any payments, highlighting the importance of adhering to the agreed-upon payment schedule to avoid additional charges. Moreover, you need to pay a fee to the account provider where you deposit your funds each month. This fee is meant to cover the costs related to managing the savings account.

Advantages of Choosing JG Wentworth

• No upfront fees: You will not be charged any fees by them until your debt accounts are settled and you start making the monthly payments
• Easy application process: Their application process is quite straightforward and user-friendly. You can easily apply for services online or over the phone. They also provide a debt repayment calculator on their website, allowing clients to estimate potential savings and repayment timelines and compare them to getting a consolidation loan or staying with your current payoff plan
• Quicker debt repayment: Most of their clients complete the program within 24 to 48 months. This accelerated repayment timeline can significantly reduce the financial burden and stress associated with long-term debt
• Best price guarantee: If you present the company with a better offer from another debt settlement company within JGW’s timeframe conditions, they guarantee you a $1,000 payment if they can't meet or beat it

Possible Limitations of Choosing JG Wentworth

• Limited state availability: The company’s debt-relief services are not accessible in all states in the US, which may restrict access for potential clients. Currently, their services are only offered in 30 states, including Washington, DC. You can find a list of all the states where they operate here
• High program fees: The cost structure for their debt-relief program can be expensive, ranging from 18% to 25% of the total enrolled debt. This is higher than the industry average, which typically starts at around 15% of the debts settled
• Additional fee: When you enroll in their debt-relief program, you will have to pay a monthly fee to the account provider where they make your deposits. This additional cost, on top of the program fees, can add up and impact the overall affordability of the service

The Customer Experience at JG Wentworth

The company has received a mix of reviews from customers on online platforms. For instance, Trustpilot has a customer review rating of 4.8 out of 5 stars, indicating a high level of satisfaction among customers. On the Better Business Bureau (BBB), their average customer review score is 3.5 out of 5 stars despite holding an A+ BBB rating.

Positive feedback

Customers on these platforms generally expressed satisfaction with their staff’s skills and expertise. They praised them for being good listeners who took the time to understand their needs. Many highlighted the helpfulness and clarity of information provided by representatives when explaining program details. A significant number of reviewers mentioned being happy with the efficiency of the company's processes, from enrollment procedures to automated payment systems. Transparency was also cited as a strength, with customers appreciating communication and regular updates on their accounts.

Critical feedback

However, not all reviewers had a positive experience. The most common complaint from dissatisfied customers was a lack of communication. Some reviewers received conflicting information from different representatives, while others reported it was hard to get timely responses from their assigned representatives. A group of reviewers felt frustrated that they had to contact the company for updates on their progress. A few reported that customer service representatives were vague or rude. Dissatisfied reviewers also mentioned that the process moved much slower than they expected and emphasized the negative impacts on their credit scores. A few reviewers felt misled about how enrolling in the debt settlement program would impact their credit.

In terms of addressing complaints, JG Wentworth boasts a 100% response rate on the Better Business Bureau (BBB). This suggests good communication on their end and effective handling of customer complaints by their customer service team.

Customer Service at JG Wentworth

There are several ways you can contact their customer support team to make sure clients have access to assistance whenever needed.

To contact their debt-relief customer support team, call 888-570-5240. For email support, reach out to debt@jgwentworth.com. You can also send mail to this address:
1200 Morris Drive
Chesterbrook, PA 19087

Their debt-relief customer support business hours are the following:
9 AM to 11 PM EST - Mondays through Fridays 
9 AM to 6 PM EST - Saturdays and Sundays 

For non-debt-relief customer support information, visit their Contact page. 

In addition, they provide a diverse base of blogs on debt relief, structured settlement, annuity, and many more personal finance topics you can check out.

Final Thoughts 

JG Wentworth’s services range from buying structured settlements, annuities, lottery prizes, and casino winnings to debt relief, debt settlement, and many financial services through third-party providers. As for fees, their debt-relief program fees are between 18% and 25% of the total enrolled debt. The company is present and can assist clients in only 30 different states in addition to Washington, DC. 

The company has strengths like a highly user-friendly application process, no initial fees for debt relief services, and a relatively speedy debt repayment process. Customers often praise their expertise and the professionalism of their team in reviews. However, there are also areas for improvement to consider. Some customers have mentioned challenges with communication delays in the process and hardships reaching representatives.

Before settling on them as a solution for managing your debt, it's important to look into other options and compare companies to discover the most suitable one for your specific needs. To help with this, we offer a review section where you can learn about debt relief firms, a comparison tool to assess various providers, and a blog packed with informative posts on handling debt and enhancing your financial well-being. By making use of these tools, you can make informed choices and move forward confidently toward reaching your financial objectives.

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