Worldpay: Powerful Global Payment Options for All Businesses

Company Overview

Worldpay, an FIS company, is a global leader in processing merchant services transactions. They sport a robust lineup of merchant services and proprietary products sure to meet the needs of any business. Their place among the largest processors means they are a global leader in merchant solutions and integration with third-party software. Furthermore, Worldpay can afford to offer competitive pricing to its larger clients.

The company offers comprehensive services, including a payment gateway for online transactions, credit card processing, ATM processing, merchant services, rewards and fraud prevention, pre-paid and gift cards, card personalization, debit PIN processing, and cardholder eServices. Furthermore, if you own your own equipment or have software you’re already using, you might be able to transfer your processing to Worldpay easily. They process all transactions for nearly any type of business and in most locations worldwide. Their size also allows them to provide valuable perks, including fast funding, easy-to-use products, 24/7 customer support, and extensive security features that will protect you from becoming the victim of fraudsters.

They have won many industry awards for their innovation, regulatory reporting, and payment solutions from Forbes, InsuranceERM, Payment Awards, and many more. They are not accredited by the Better Business Bureau (BBB) but have an A+ rating.

Service Offerings

If you choose to process your card-based transaction with Worldpay, you will find a plethora of options for your processing transactions. They can help your business improve cash flow, streamline transactions, and grow your business.

Among their many features are the following:

Payment transaction handling: Worldpay offers comprehensive payment transaction handling, seamlessly processing major credit cards such as Visa, MasterCard, Discover, and American Express. Businesses can also accept debit card payments, meeting diverse customer preferences.

Facilitating transactions through popular digital and mobile wallets like Apple Pay, Samsung Pay, and Google Wallet, Worldpay enhances convenience for tech-savvy consumers. With support for secure ACH transfers, they provide flexibility in payment methods. Additionally, businesses can effortlessly offer and process gift card transactions, contributing to enhanced customer engagement and loyalty.

Software integration: Worldpay has robust API integrations suited for different business needs and offers pre-existing software integrations.  They seamlessly connect with the Authorize.net gateway to facilitate smooth online transactions, as well as software solutions like PayPal, Oracle, NCR, and Ingenico, showcasing adaptability to diverse business environments. They also integrate with POS systems like Clover, ensuring transitions are seamless while also enhancing the functionality and usability of existing software for an optimized business experience.

Global reach and currency support: They stand out in global reach and currency support, excelling in global transaction processing with a presence in 126 foreign currencies and supporting over 300 Alternative Payment Methods (AMPs), making an excellent choice for businesses with international reach that need seamless and efficient global transactions.

Proprietary platform: They go beyond third-party integrations by offering proprietary software, providing businesses with a comprehensive suite of payment processing and management tools. This dual capability makes Worldpay a versatile solution for businesses operating on a global scale, offering both broad currency coverage and a tailored suite of proprietary tools.

Tailored business solutions: They offer a virtual terminal designed for secure business-to-business transactions. This includes optimizing security measures and reducing processing costs for substantial payments. Additionally, Worldpay seamlessly integrates with popular processing software and gateways, such as Authorize.net, streamlining online payment processes for businesses engaged in selling products online.

Retail business options: Worldpay presents a range of tailored options for retail businesses, including simple terminal solutions and advanced Point-of-Sale (POS) systems. These POS systems streamline payment collection and empower businesses to track orders, implement customer rewards programs, manage inventory, and schedule staff, ultimately maximizing operational efficiency for retail stores, restaurants, coffee shops, and bars.

Customer-centric marketing: Worldpay provides tools to empower businesses to implement targeted marketing strategies, sending personalized text messages or emails to customers, thereby enhancing engagement and satisfaction. By encouraging businesses to view credit card processing as a gateway to understanding customer preferences, Worldpay enables more efficient and personalized services, fostering stronger relationships with customers.

The Advantages of Worldpay

You would choose Worldpay for your payment processing needs for many reasons. Among those are: 

Diverse payment acceptance: Worldpay supports a wide range of payment methods, including major credit cards, debit cards, digital and mobile wallets, ACH transfers, and gift cards.

Improved cash flow: With efficient transaction processing and a global reach, Worldpay helps businesses enhance cash flow and streamline transactions.

Business insights: Worldpay provides valuable business insights through its robust lineup of merchant services, enabling informed decision-making.

Integration capabilities: The platform excels in software integration, seamlessly connecting with various solutions and enhancing adaptability to diverse business environments.

Robust customer service: Worldpay offers a strong customer service team with availability via email, online chat, and toll-free hotlines, ensuring responsive and reliable support.

The Disadvantages of Choosing Worldpay

On the other hand, some aspects might make you reconsider this company’s services. Those are: 

High processing rates: Worldpay is noted for high processing rates, potentially impacting overall processing costs for businesses.

Lack of pricing transparency: The company doesn't provide pricing information online, requiring businesses to contact them for a unique quote, which may lack transparency.

High fees for PCI compliance: Businesses may incur high expenses for PCI compliance, potentially adding to the overall cost of using Worldpay's services.

Pricing Structure at Worldpay

The company doesn’t advertise their pricing online, and you would generally have to contact them for a unique quote based on your business type and criteria. You can do so by submitting a form or calling them at +1-800-237-2169.

That being said, we understand from online sources that WorldPay offers a base rate of 2.70% + $0.30 for swiped transactions and 2.90% + $0.30 for key-entered or e-commerce transactions. We also understand that additional fees are incurred for such things as PCI compliance. 

They charge a monthly fee of $15-$25 for PCI Compliance, which is above the industry average. In addition, they include small fees on their statements that increase their profit margin while reducing yours, such as batch fees ranging from $0.10 to $0.30 per batch. Worldpay has also introduced an annual fee of $69.

Security & Compliance

Fraud has become widespread in both face-to-face retail environments and e-commerce environments. You don’t want to be on the hook for fraudulent transactions processed through your business.

Worldpay offers secure transactions across its many different platforms. Whether you process transactions with a terminal, virtual terminal, or e-commerce solution, Worldpay is at the forefront of data protection. They offer data encryption and tokenization, disguising customer data and rendering it useless to those trying to hack into your system.

They offer the OmniShield Assure and FraudSight tools to help your business protect itself from data breaches and fraudsters, in-store and online. These may be considered add-ons and come at an increased cost. However, you may want to examine whether these platforms are worth the added cost given their many features and risk mitigation, working as both protection and insurance against fraud. The OmniShield Assure system will even reduce your financial liability in the unfortunate event that your company experiences a data breach and will compensate you up to $100,000 for costs associated with a data breach.

Worldpay User Experiences

Worldpay is generally well-regarded by their clients, although they receive mixed reviews. They hold an excellent review score of 4.7 out of 5 from Trustpilot. However, they get a more modest score of 6.4 out of 10 from TrustRadius and a similar 3.2 out of 5 on G2.

Positive feedback

Many Worldpay clients express high satisfaction with the support they receive, including the ongoing support of a dedicated account manager. Some were pleased that the account manager not only signs the merchant up for processing but is also an ongoing resource for the merchant. Worldpay clients also expressed their satisfaction with the assistance they received in installing terminals and software. 

With that in mind, few users described the service they received from Worldpay account managers as exemplary. Clients also commented on how easy it was to switch to Worldpay, and some described the setup process as “quick and painless.” Despite being high for some, some thought the company’s pricing was generally competitive.

Critical feedback

Some reviewers had completely different views, with a few saying that their customer service experience was the biggest negative aspect of their experience. Those users had issues such as long wait times, having to talk to multiple representatives and generally unhelpful service.

Reviewers also spoke of high system outages with no compensation given by Worldpay for their commercial losses, as well as delays in sending necessary hardware. A few complained of having their funds frozen, with the company being unhelpful in resolving the matter.

Worldpay generally replies to BBB complaints promptly, and their replies are often thorough and courteous. However, they often go into detail as to why they are rejecting claims and do not seem to be as collaborative as other companies by reimbursing clients or reversing any controversial decisions they took.

Customer Service

Worldpay offers many ways for customers to get in touch with them. They offer live chat options through their dashboard, email, and various toll-free numbers are available to their clients. In fact, Worldpay is one of the few merchant service providers that offers around-the-clock support. 

The following are their contact numbers :

Worldpay Contact Center: 1.866.622.2390
eCommerce Merchant Support: 1.844.843.6111
Merchant Activation Team: 1.866.622.2907
Customer Service & Technical Support: 1.888.208.7231
Worldpay Integrated Payments: 1.800.846.4472

Conclusion

Worldpay is an excellent processing option for businesses interested in processing transactions with software. If you already use software, you can seamlessly transfer it to Worldpay. Worldpay has robust security features and 24/7 customer support. However, if you are a small business you will want to be diligent about reviewing the terms of your contract. Worldpay’s robust offerings may come at a hefty price tag. Their pricing model isn’t transparent, and you might want to seek out a more transparent, interchange-plus pricing model.

When choosing a financial service provider, it's always a good idea to research and compare different options. We recommend you exercise due diligence before choosing Worldpay or any other top card payment processor. If you decide to reach out to Worldpay, we suggest you ask them some relevant questions, and we continually post blog articles that you may find helpful in this endeavor. We understand that selecting a processing service can be daunting, and we strive to make the process easier for you.

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