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Helcim

Is Helcim the Game-Changer Your Business Needs?

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Is Helcim the Game-Changer Your Business Needs?

Updated: December 3, 2023

In the fast-paced business world, the ability to seamlessly process credit card payments is a fundamental necessity. Whether you're a small local boutique or a large-scale enterprise, choosing a credit card processing service can significantly impact your operations. 

In this review, we'll delve into the offerings of Helcim, a player in the credit card processing industry. We aim to provide potential customers with a comprehensive understanding of Helcim's history, services, pricing structure, security measures, user experiences, and customer support. By the end of this review, you'll be equipped with the knowledge needed to make the best decision for your business.

Pros

Specialized solutions for SaaS and large companies
A large variety of payment methods
Allows surcharging
Comprehensive third-party integrations
Learning and resource availability
Improved cash flow
Volume discounts

Cons

Unintuitive and slow software

Content

Quick Stats

Pricing
Varies based on the transaction amount
Transaction Speed
2 days
Customer Experience
Good
Business Size Supported
Small-medium sized businesses (SMBs)
Transparent Pricing
Available
Pricing Model
Interchange-Plus
Trustpilot Score
4.2 out of 5
BBB Rating
A+

Brief Introduction to Helcim

Helcim, founded in 2006 in Canada, has emerged as a notable player in the credit card processing industry. The company is a transparent and customer-centric service provider, aiming to simplify business payment processing. Helcim has attracted attention for their dedication to offering fair and transparent pricing in a market where hidden costs and complex structures are common.

Helcim's journey began with a vision to revolutionize how businesses handle transactions. Over the years, the company has grown in size and influence, carving out a niche in the market. Their commitment to transparency and customer satisfaction has contributed to a positive reputation, making them a preferred choice for businesses seeking a reliable credit card processor.

They have an A+ rating from the Better Business Bureau (BBB) and have been BBB-accredited since 2014.

Insights on Helcim's Features

Helcim's suite of services are designed to cater to the diverse needs of businesses. They offer solutions that cover a broad spectrum of requirements, from small startups to well-established enterprises.

  • Various payment tools: Their commitment to facilitating seamless transactions extends to their support for different and free payment tools such as their point-of-sale (POS), Helcim virtual terminal, invoicing, online payments, subscription plans, and payment pages
  • Different payment methods: Recognizing the diverse preferences of consumers, Helcim goes beyond traditional credit card payments by supporting various payment methods such as debit and credit cards, ACH payments, and international payments. They ensure that transactions are processed efficiently and securely. This broad acceptance of payment methods is a key feature that helps businesses enhance customer satisfaction and capture sales from a wide range of consumers
  • Integrations: Helcim integrates seamlessly with various business tools and platforms to streamline processes and enhance efficiency. Whether you use accounting software, customer relationship management (CRM) tools, or e-commerce platforms, Helcim's integrations facilitate a cohesive and connected business ecosystem
  • Payment hardware: From Helcim card readers to terminals, this company provides reliable and affordable options, ensuring that businesses can implement the necessary hardware without breaking the bank 
  • POS tool: Helcim's POS tool goes beyond simple payment processing. They serve as a comprehensive solution for businesses operating in physical stores. The POS tool integrates seamlessly with Helcim's payment processing system, offering additional features to enhance in-store operations
  • Compliance and security: This commitment to compliance and security provides businesses and their customers with confidence that transactions are conducted in a secure environment. Their adherence to the Payment Card Industry Data Security Standard (PCI-DSS) and other regulations underscores their dedication to safeguarding sensitive financial information
  • International payments and multi-currency support: This provider facilitates international payments and multi-currency support for businesses with a global reach. This feature enables businesses to accept payments from customers around the world and conduct transactions in different currencies
  • Surcharge Program: Businesses can offset some of the expenses associated with payment processing by charging customers a small fee for credit card and ACH transactions. This program empowers businesses to maintain cost efficiency while offering the convenience of credit card payments to customers
  • Free software: The free Helcim account includes essential tools for managing transactions, accessing analytics, and navigating the platform's various features. The provision of free software adds value for businesses, allowing them to leverage the power of Helcim's services without incurring additional software-related expenses
  • API and developer tools: Helcim provides an Application Programming Interface (API) and developer tools for businesses seeking a more customized and tailored approach to payment processing. This allows companies to integrate Helcim's payment processing capabilities into their existing systems or develop custom solutions to meet their specific needs
  • Chargeback management: Chargebacks can be a business concern, impacting revenue and reputation. Helcim offers chargeback management tools to help businesses effectively handle and mitigate chargeback situations. By providing clear documentation and support during the chargeback process, Helcim assists businesses in resolving disputes and minimizing the impact on their bottom line
  • Surcharge program: One distinctive service Helcim offers that stands out in the payment processing realm is its surcharge program. This program provides businesses with a strategic tool to manage transaction costs while offering customers the convenience of credit card payments.
  • Self-service portal: Helcim's self-service portal is a user-friendly platform that allows businesses to manage their accounts, access reports, and make adjustments as needed, empowering businesses with autonomy. This self-service capability puts businesses in control, allowing them to monitor transactions, track performance, and make informed decisions without complicated paperwork

Helcim's Pricing Structure

Helcim uses the Interchange Plus pricing mechanism for their processing fees, which provides transparent and competitive rates. The pricing is thoroughly detailed on the company's website, offering a comprehensive understanding of the fees involved. This pricing model means you get the interchange rate, generally around 1.4%, depending on the card used and how it's processed, plus their margin, which is 0.3 % + 8 cents. These fees depend on the payment method; they are cheaper for in-person transactions and more expensive for keyed-in or online transactions. 

They are well-known for their pricing model, which is advantageous for small businesses, especially those with monthly sales volumes of at least $1,500–$2,000. They have no monthly minimums or fees, making them an appealing option for many small and medium-sized organizations. Furthermore, they provide automatic volume discounts to merchants who execute larger monthly sales volumes.

Helcim charges a $15 fee for each chargeback transaction, and they state that they eliminate the fee entirely if the merchant wins their dispute. You can also use their calculator to determine how much you will pay if you choose them as your provider.

Top Benefits & Potential Drawbacks 

Helcim's payment processing services come with a range of benefits that make them an attractive choice for businesses seeking efficiency, transparency, and cost-effectiveness in their financial transactions. Here's an in-depth exploration of the top benefits offered by them:

  • Improved cash flow: Helcim's services ensure that transactions are processed swiftly and reliably, reducing the time it takes for funds to reach your account. This accelerated cash flow can be a game-changer for businesses, especially SMEs, helping them meet financial obligations, invest in growth opportunities, and maintain a healthy financial position
  • Customer support: The availability of knowledgeable and helpful support contributes to a positive overall experience for businesses, ensuring that they can navigate the complexities of payment processing with confidence
  • Competitive fee structure: Helcim distinguishes themselves with a competitive fee structure that is transparent and tailored to the needs of businesses. The company strives to offer reasonable and competitive rates within the industry. This commitment to a fair fee structure helps companies manage their costs effectively, contributing to long-term financial sustainability 
  • Hidden fee absence: One of the most significant frustrations for businesses using payment processing services is the presence of hidden fees. Helcim stands out by eliminating hidden fees, ensuring that businesses clearly understand the costs associated with their transactions. This transparency is a refreshing departure from practices that can lead to unexpected financial surprises
  • Learning and resource availability: As part of their commitment to customer success, Helcim provides learning materials, tutorials, and resources to help businesses make the most of their payment processing tools. This availability of educational materials contributes to a smoother onboarding process and ongoing utilization of the platform's features
  • Volume discounts: Helcim recognizes the needs of businesses handling substantial transaction volumes by offering tailored volume discounts. This progressive discount structure is designed to reward and incentivize growth, aligning with companies as they expand. Such a strategy underscores Helcim's commitment to not just serve but actively support and foster the success and scaling endeavors of their clients
  • No setup fees: Helcim sets itself apart from other payment processing providers by eliminating setup fees, thereby removing a financial hurdle for businesses seeking to adopt its services. This approach contributes to a more cost-effective and accessible solution, making Helcim an attractive option for a diverse array of enterprises looking for an easy, welcoming start

Limitations of using Helcim

While Helcim is renowned for its numerous advantages, businesses must be aware of potential drawbacks that may arise with their payment processing services. A thorough understanding of these limitations ensures you can make informed decisions aligned with your company's needs and objectives.

Our comprehensive review explored Helcim's Mac application and found it somewhat less intuitive than expected. Accessing the full range of features requires an account setup and a request for a demo, which may not be immediately straightforward for all users. Additionally, feedback from some customers highlights concerns regarding the application's performance, including slowness and Bluetooth connectivity issues.

Despite these challenges, Helcim's services appear to have few significant limitations. However, we advise prospective customers to engage directly with Helcim, asking detailed questions to fully understand the scope and capabilities of their offerings before committing to their services. This proactive approach will help ensure Helcim's solutions align well with your business requirements.

Security & Compliance

Helcim employs robust security measures, including encryption protocols and secure data storage. These features contribute to a safe environment, reducing the risk of data breaches and fraud. Compliance with industry standards is a non-negotiable aspect of credit card processing. Helcim adheres to PCI standards and other relevant regulations, giving businesses confidence in their data security commitment. They also take extra measures to protect customer data, including daily backups, data storage, authentication, and access controls. For in-depth information on the systems they use for protection and whether they fit your business needs, we recommend you contact them and ask all the necessary questions. 

User Reviews & Feedback

Helcim also has a rating of 4.2 on Trustpilot and a rating of 4.2 on G2 from their users. They have a rating of 2 out of 5 on the BBB, but this is only based on four reviews. Additionally, they have had three complaints in the last three years and have replied to them. 

Customers like the tailored support they receive when needed and the safe and simple payment process; we have found a lot of reviews complementing their amazing customer service and responsiveness. Helcim's pricing is clear and competitive, and the company provides a comprehensive platform that their customers have praised in their documented reports.

However, there are some negative Helcim reviews online. Some consumers have complained about Helcim's delayed activation procedure and poor communication. One customer had a poor onboarding experience, resulting in a two-month delay in activating their account. Furthermore, Helcim may not be the most cost-effective alternative for enterprises with modest sales volumes.

Helcim replied to most complaints and negative reviews with attention to the customer's main problem and how they could help resolve it. By actively participating in the resolution of customer concerns, Helcim showcases transparency, accountability, and a commitment to continuous improvement in response to user feedback. This approach builds trust and maintains a positive relationship with their customer base.

Helcim's Customer Service

Helcim takes pride in providing excellent customer support, available 24/7 through phone and email. Expect a reply within 24 hours for email inquiries, while calling during regular working hours is recommended for more immediate assistance, especially with technical issues. You can call Helcim's customer support at +1 (877) 643-5246, email their support team at help@helcim.com, or book a setup call or a product demo. Their working hours are Monday-Friday from 7 AM to 5 PM MT and Saturdays from 9 AM to 5 PM MT.

Helcim offers a user-friendly online knowledge base for self-service, covering a wide range of topics and addressing common questions. The website features tutorials and guides, simplifying processes like setting up terminals and using the virtual terminal. This resourceful approach ensures businesses have easy access to information and assistance to maximize Helcim's services.

Conclusion

In conclusion, Helcim is a compelling option for businesses seeking a credit card processing solution. Their commitment to transparency, customer-centric approach, and robust security measures position them as a trustworthy partner in the dynamic world of financial transactions.

Helcim's array of payment tools and related services reflects a commitment to providing businesses with a comprehensive and user-friendly payment processing experience. Their services are designed to meet the diverse needs of companies in today's competitive marketplace, from supporting various payment methods to ensuring compliance, security, and cost efficiency. Including features like the Surcharge Program, free software, and a self-service portal further solidifies Helcim's position as a valuable partner for businesses seeking reliable and adaptable payment solutions.

As with any business decision, weighing the pros and cons based on your specific needs is very important. Helcim's transparent pricing, security features, and positive user experiences make them a strong contender in the credit card processing arena.

Before making a final decision, businesses are encouraged to conduct further research and, if needed, reach out to Helcim directly for more information. Choosing the right credit card processing service is a critical decision for any business, and Helcim's dedication to transparency and customer satisfaction distinguishes them as a worthy candidate for consideration. 

If you're still weighing your options regarding Helcim, we encourage you to delve into our comprehensive Credit Card Processing (CCP) reviews, explore our informative blog, and peruse our detailed comparison pages. These resources offer valuable insights into other companies' offerings, helping you determine which provider best aligns with your business's specific needs.

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