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Heartland Merchant Services vs Helcim

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Pros
  • No hardware required
  • Versatile industry coverage
  • Serves all business sizes
  • Round-the-clock support
  • Diverse payment methods
  • Mobile app
  • One-stop-shop solution
Pros
  • Specialized solutions for SaaS and large companies
  • Allows surcharging
  • Learning and resource availability
  • Improved cash flow
  • Volume discounts
  • A large variety of payment methods for both online and in-person payments
  • Comprehensive third-party integrations such as Xero, Quickbooks Online
  • Quick sign-up and approval
Cons
  • Lack of CCP price transparency
  • Contractual obligations
  • Charges on disputes
Cons
  • Not suitable for high-risk merchants
Summary

Heartland Payment Systems is a trusted player in the realm of payment solutions. Founded in 1997 with a mission to bolster small businesses worldwide. From their headquarters in Princeton, New Jersey, Heartland extends bespoke merchant accounts and state-of-the-art payment processing terminals, seamlessly integrating Point of Sale (POS), payroll, and credit card processing functionalities. Committed to ensuring client satisfaction, Heartland provides round-the-clock support and accommodates a diverse array of payment methods, including digital wallets and ACH payments. The company's unwavering dedication to excellence has garnered significant acclaim, including the receipt of five prestigious Stevie Awards for Sales and Customer Service. While Heartland prides themselves on their advantages, such as the absence of hardware requirements, extensive industry coverage, and user-friendly mobile application, potential drawbacks, like a lack of price transparency and contractual obligations, underscore the importance of careful consideration. Nevertheless, Heartland remains the discerning choice for businesses seeking comprehensive payment solutions and unwavering support in their financial endeavors.
 

Summary

Helcim is a Canadian credit card processing and merchant services company founded in 2006 and headquartered in Calgary, AB. They are a fast, secure, and reliable credit card processor that provides payment solutions to more than 20 countries and all business types worldwide. They provide various services, including online payments, point-of-sale systems, virtual terminals, and mobile payments. Helcim provides several transaction processing alternatives and accepts worldwide credit card payments, recurring payments, and invoices. They do not require clients to get into lengthy contracts and offer affordable interchange-plus rates, which is their specialty pricing model. That model comes with built-in volume discounts and a suite of free payment processing tools. They are generally well-reviewed, getting a 4.2/5 on Trustpilot, and have an excellent reputation among clients, who praise their support's straightforward and helpful nature and fast service. They are up-front about their no-contract processing fees and hardware costs on their website.

Quick Stats
  • Transaction Speed : Next-day funding
  • Customer Experience : Poor
  • Money-Back Guarantee : True
  • Gift Cards : Available
  • Real-Time Reports : Available
  • Transparent Pricing : Unavailable
  • Pricing Model : Interchange plus
  • Trustpilot Score : 2.5
  • BBB Rating : B-
Quick Stats
  • Transaction Speed : 2 days
  • Customer Experience : Good
  • Transparent Pricing : True
  • Pricing Model : Interchange-Plus
  • Trustpilot Score : 4.2 out of 5
  • BBB Rating : A+
Selling Points
  • Versatile industry coverage
  • Mobile app
  • Round-the-clock support
Selling Points
  • Protected and secure payments with Helcim Fraud Defender and data encryption
  • Multiple payment options include in-person, online, in-app, and over-the-phone payments
  • Transparent pricing policy and no hidden fees
System Features
  • Billing & Invoicing
  • Electronic Receipts
  • Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Recurring Payments & Billing
  • Reporting & Analytics
  • Virtual Terminal
System Features
  • Billing & Invoicing
  • Electronic Receipts
  • Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Recurring Payments & Billing
  • Reporting & Analytics
  • Virtual Terminal
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
  • One-Time License
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Undisclosed
    One-Time License
Third-Party Integrations
  • Processing Services
  • Accounting Software
  • POS
  • Productivity Software
Third-Party Integrations
  • Processing Services
  • Accounting Software
  • POS
  • Productivity Software
Operating System Compatabilities
  • Android
  • Cloud-Based
  • Mac
  • On-Site Installation
  • Windows
Operating System Compatabilities
  • Android
  • Cloud-Based
  • Mac
  • On-Site Installation
  • Windows
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Credit Card Terminals
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Credit Card Terminals
  • Undisclosed
    Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Tickets
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Tickets

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