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Business Phone Systems

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Zoom Phone vs GoToConnect

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Pros
  • Affordable
  • 24/7 customer support
  • Robust addon options
Pros
  • International calls option available
  • All data is stored in global privacy-compliant servers
  • VoIP calls can be made with any device
Cons
  • Poor customer service
  • Metered calling in their basic plan
  • Privacy concerns
Cons
  • Customer support is not frequently responsive
  • Basic plan has extremely limited features
  • Some plans come with self-service customer support
Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user, per month
  • Customer Experience : Good
  • Money-Back Guarantee : True
  • Trustpilot Score : 1.5 out of 5
  • BBB Rating : D-
Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
Selling Points
  • Robust feature set
  • Independent operation
Selling Points
  • International calls option available
  • All data is stored in global privacy-compliant servers
  • VoIP calls can be made with any device
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Undisclosed
    Call Analytics
  • Undisclosed
    Call Monitoring (User Management)
  • Undisclosed
    Call Recording & Voicemails
  • Undisclosed
    Cellphone Compatability
  • Undisclosed
    Cloud-Based Services
  • Desktop Application
  • Undisclosed
    Existing Hardware Compatability
  • Undisclosed
    International Telephone
  • Undisclosed
    International Toll-Free Number
  • Undisclosed
    Internet Fax
  • Undisclosed
    Local Numbers for All Users
  • Undisclosed
    Mobile App
  • Undisclosed
    Real-Time Reports
  • Undisclosed
    Team Messaging
  • Undisclosed
    Third-Party Software Integrations
  • Undisclosed
    Unified Communications as a Service (UCaaS)
  • Undisclosed
    Unlimited Calls
  • Undisclosed
    Unlimited SMS
  • Video Conferencing
  • Undisclosed
    Virtual Assistant/Receptionist
  • Undisclosed
    Virtual Phone Numbers
  • Undisclosed
    Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Undisclosed
    Adapters (Analog to VoIP)
  • Undisclosed
    Headsets
  • Undisclosed
    Intercom & Paging
  • Undisclosed
    IP Conference Phones
  • Undisclosed
    IP Desk Phones
  • Undisclosed
    Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Undisclosed
    Documentation
  • Undisclosed
    In-Person
  • Undisclosed
    Live Online
  • Undisclosed
    Videos
  • Undisclosed
    Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Undisclosed
    Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Social Media

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