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Cylance Smart vs Trend Micro

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Pros
  • Effective zero-day protection
  • Real-time protection
  • Behavior-based malware detection
  • Cross-platform availability
Pros
  • Covers up to 10 devices with top-tier plans
  • Real-time AI threat detection included in all plans
  • Tools for safe online shopping and banking
  • Parental control systems
  • Built-in social media privacy features
Cons
  • No VPN, password manager, or additional security tools
  • Lacked regular third-party antivirus test certifications
  • No free version or free trial available
  • Product has been fully discontinued and is unsupported
Cons
  • No built-in firewall included
  • Potential pricing variability
  • Advanced features locked behind top-tier plans
  • Previous data breach
Summary

Cylance was founded in 2012 in Irvine, California, focusing on using artificial intelligence to prevent cybersecurity threats proactively. While their early success was rooted in enterprise solutions, they expanded into the consumer space in 2018 with Cylance Smart Antivirus—a lightweight, AI-based security tool designed to stop threats before they could run. Their antivirus software didn’t rely on traditional signature updates or scheduled scans. Instead, it analyzed behavior in real time and blocked suspicious files. Users could manage multiple devices through a centralized, cloud-based dashboard. They positioned their service as a minimal-intervention alternative for individuals and families seeking quiet, background protection. However, third-party testing was limited. The one major AV-Test evaluation in 2020 gave them strong performance marks but below-average protection results. They also lacked standard features found in broader security suites, such as VPNs or password managers. BlackBerry acquired Cylance Smart Antivirus in 2019 and gradually phased out their home antivirus. Arctic Wolf's acquisition of the company's enterprise solution led to their complete discontinuation by 2024. What did they bring to the table—and what can today’s users learn from their short-lived approach to home cybersecurity?

Summary

Trend Micro has secured digital environments since 1988, with headquarters in Tokyo and operations in Irving, Texas. While they serve global enterprises, their antivirus software is built with everyday users in mind. Their home solutions are designed for individuals and families seeking reliable, multi-device protection across Windows, macOS, Android, iOS, and Chromebooks. They offer a flexible lineup of plans that scale based on the level of security needed, from basic malware defense to advanced suites with identity theft monitoring, dark web scanning, and secure browsing via Pay Guard. Their use of AI-powered threat detection and real-time scanning allows them to respond quickly to known and emerging threats. Customer feedback is varied. Many users appreciate their ease of use, fast scans, and strong mobile apps, while others mention concerns about automatic renewal pricing and limited features in entry-level plans. They maintain high ratings on app stores and solid marks from professional review platforms. With an emphasis on user-friendly protection and cross-platform coverage, they present themselves as a strong contender in the antivirus space, especially for those looking for security that adapts to modern digital habits.

Quick Stats
  • Security Rating : Poor
  • VPN : Unavailable
  • Price : Starts at $29 per year
  • Customer Experience : N/A
  • Firewall : Unavailable
  • Free Trial : Unavailable
  • Trustpilot Score : N/R
Quick Stats
  • Security Rating : Good
  • VPN : Available
  • Price : Starts at $19.95 for one device
  • Customer Experience : Fair
  • Firewall : Unavailable
  • Free Trial : 30 days
  • Trustpilot Score : 1.5 out of 5
Selling Points
  • AI-driven threat prevention
  • Cloud-based dashboard for managing multiple devices
  • Autonomous file quarantining
Selling Points
  • Scalable plans
  • Dark web monitoring
  • Includes identity recovery experts
  • Offers free privacy and scam tools
General Features & Perks
  • Adware Removal
  • Undisclosed
    Anti-Phishing
  • Anti-Spam
  • Undisclosed
    Anti-Theft
  • Anti-Tracking
  • Behavior Analysis
  • Cloud Scanning
  • Dark Web Scanning
  • Undisclosed
    Dedicated Ransomware Protection
  • Undisclosed
    E-mail Scan
  • Undisclosed
    File Encryption
  • Free Version
  • Undisclosed
    ID Protection
  • Intrusion Detection System (IDS)
  • Malware Removal
  • Mobile App
  • Undisclosed
    On Demand Scan
  • Real-Time Protection
  • Spyware Removal
  • Undisclosed
    Vulnerability Scanner
  • Undisclosed
    Webcam Protection
General Features & Perks
  • Adware Removal
  • Anti-Phishing
  • Anti-Spam
  • Anti-Theft
  • Anti-Tracking
  • Behavior Analysis
  • Cloud Scanning
  • Dark Web Scanning
  • Dedicated Ransomware Protection
  • E-mail Scan
  • Undisclosed
    File Encryption
  • Free Version
  • ID Protection
  • Undisclosed
    Intrusion Detection System (IDS)
  • Malware Removal
  • Mobile App
  • On Demand Scan
  • Real-Time Protection
  • Spyware Removal
  • Vulnerability Scanner
  • Undisclosed
    Webcam Protection
System Optimization & Performance
  • Undisclosed
    Boot Time Scans
  • Undisclosed
    Browser Cleaner
  • Undisclosed
    Disk Cleaner
  • Undisclosed
    Junk Files Removal
  • Software/Driver Updater
System Optimization & Performance
  • Undisclosed
    Boot Time Scans
  • Browser Cleaner
  • Undisclosed
    Disk Cleaner
  • Junk Files Removal
  • Undisclosed
    Software/Driver Updater
Additional Perks
  • Undisclosed
    Cloud Storage Backup
  • Live Updates
  • Parental Control
  • Password Manager
  • Undisclosed
    Rescue Mode
  • USB Rescue Toolkit
  • USB Vaccination
Additional Perks
  • Undisclosed
    Cloud Storage Backup
  • Live Updates
  • Parental Control
  • Password Manager
  • Undisclosed
    Rescue Mode
  • USB Rescue Toolkit
  • USB Vaccination
Device Compatibility
  • Android
  • Undisclosed
    Browser Plugins
  • ChromeOS
  • Fire OS
  • iOS
  • Linux
  • macOS
  • Windows
Device Compatibility
  • Android
  • Browser Plugins
  • ChromeOS
  • Fire OS
  • iOS
  • Linux
  • macOS
  • Windows
Customer Support
  • Community Forum
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Phone
  • Social Media
  • Ticket
Customer Support
  • Community Forum
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Phone
  • Social Media
  • Ticket