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BigCommerce Full Review: All You Need to Know

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BigCommerce Full Review: All You Need to Know

Looking to grow your business? With BigCommerce, you can expand your business. With all the built-in features, there’s nothing to worry about.

Although it’s a bit overpriced, you’ll get everything you need from payment methods to shopping options. You’re also exempted from the transaction fees. So, what more can you ask for?

There’s a 15-day money-back guarantee if you decided to go in a different direction.


Selling in multiple currencies
Selling across multiple channels
No transaction fees
Unlimited storage, bandwidth, and products for all plans
Advanced built-in features


Not suitable for beginners
Limits on annual online sales

Quick Stats

Best Price (Per Month)
eCommerce Plan
Free Domain
Storage Space

Are you looking to create an online store? Or maybe grow your business. BigCommerce is not just another website builder; it’s specialized in e-commerce and can help your business grow. It is recommended for large or fast-growing firms.

After all, BigCommerce is the builder behind Toyota, Ben & Jerry’s, and Kodak websites. Right now, take a minute and see what BigCommerce is all about.

Who is BigCommerce For?

Unlike other website builders, BigCommerce is for large and fast-growing companies. It has a wide range of built-in tools and features to create a perfect online store and help it grow. You even have the benefit of keeping track of your store’s successes and know what needs to be improved. To make it even better, you can sell through multiple channels and manage everything from one place.

However, if you’re a beginner looking to create an e-commerce website, you might prefer using other website builders like Shopify. Why? Mainly due to its complicated features, you might need an advanced user to help you get around. You can still give it a try unless you’re looking to build your website quickly.

So mainly, it is a perfect fit for the following:

  • Small and medium businesses
  • Online stores

BigCommerce’s Plans

Compared to other services, BigCommerce prices are high. However, if we take a moment and look at all the built-in features that come with each plan, you’ll understand why you should use it. Other website builders rely on paid third-party apps, which can add up.

With BigCommerce, you’ll be getting the value of your money. Not only will you be paying for powerful tools, but large businesses will be boosted because they remove the costs you’ll be spending while building your website.

BigCommerce plans details:

  Standard Plus Pro Enterprise
Bandwidth Unlimited Unlimited Unlimited Unlimited
Staff account Unlimited Unlimited Unlimited Unlimited
Storage Unlimited Unlimited Unlimited Unlimited
Products Unlimited Unlimited Unlimited Unlimited
Online sales per year $50K $180K $400K Custom
Multi-currency Available Available Available Available

Abandoned cart saver

N/A Available Available Available

sitewide HTTPS
dedicated SSL

Available Available Available Available
Price per month $29.95 $79.95 $299.95 Custom pricing

There’s a 15-day free trial, and request a demo to see how BigCommerce will boost your e-commerce website.

Price and Payment Methods

BigCommerce offers four plans, with the Standard plan starting at $29.95/month; you’ll be able to create a perfect store. Suitable for establishing your business before growing.

When purchasing other plans, you’ll have access to additional features like Abandoned Cart Recovery, Store credit cards, and more. The Plus plan is recommended for growing businesses.

While the Pro plan is recommended for fast-growing companies, they’ll benefit from Custom SSL certificates, product search filtering, and other features. No matter which plan you choose, there are no transaction fees.

Let's find what you will get for all plans:

  • Unlimited products, bandwidth, and file storage
  • Unlimited staff accounts
  • Point of sale
  • Products on Amazon, eBay, and Walmart
  • Ads on Google and Instagram
  • Google shopping
  • Built-in blog
  • Real-time shipping
  • Coupons, gift cards, and discounts
  • Mobile responsive application

There are so many things to think of when creating an online store. The most crucial part to think of is how your customers are going to pay. The best part of using BigCommerce is you get to choose your own payment gateway, and you’re exempted from the transaction fee. The only cost you have to pay is the usual credit charge depending on the payment option you choose.

To make it even better, 65 integrated payment gateways are available serving 100 countries. Mobile payments and multiple currencies supported, BigCommerce works to help you get paid as fast as possible. The payment providers included:

  • PayPal
  • Stripe
  • Square
  • Apple Pay
  • Amazon Pay
  • Adyen

To reduce your costs, BigCommerce has built relationships with payment providers. So, the longer you stay with them, the lower your rates will become depending on the payment gateway you’re using.

Ease of Use

If we look at the facts, we know that BigCommerce is not the easiest website builder to use. Beginners are advised to use a different one.


Simply because you might need to know some coding, other than that, people struggle with BigCommerce’s design interface divided into two areas. The first is where you edit the storefront, and the other one is the ‘behind-the-scenes’ part of your store (shipping, discounts, etc.). However, the store management features are easy to use, and with time, you’ll get the hang of it.

Customer Service


If you face any issues while working on your website, you might want to contact an agent. Fortunately, BigCommerce is available on different communications platforms to help you solve any problem quickly. BigCommerce has 24/7 live agent support through live chat and phone support. So, no matter what time you face any issue, dial the number, and an agent is ready to help.

You can also contact them via email. You can also refer to their video tutorials or the BigCommerce Help Center. The BigCommerce Help Center is full of articles and has a community forum; it’s a great resource to refer to when you feel confused. You have the option to suggest some ideas there as well. It’s amazing.

For the Enterprise plan, things are different; users have access to priority support. This includes onboarding consultants and prioritized phone calls. This means you’ll quickly get connected to their highly-trained staff.

Website Design

BigCommerce doesn't really require coding skills, but you may need general knowledge on how to use the tools and build your website. That's one reason why BigCommerce is not highly recommended for beginners with no skills or knowledge of what website building is. BigCommerce tools are intuitive and can greatly help to build your website as you wish. The tools are fully customed and allow you to choose every single detail on your website.

You can choose a design of a handful number of beautiful designs: free and premium ones. Choose what fits your website and the image that you have in mind.

BigCommerce made it smooth and creative, offering SaaS local development environment that helps you to watch the changes you make and edit them as you wish. With SaaS help, you can also preview your website on desktop, mobile, and tablet. In case you want to know how designers and developers build a branding website with outstanding features, you can depend on BigCommerce global network, which allows you to contact experts who are highly qualified to share their success secrets with you to hit the goals you're aiming for.

BigCommerce Security

Since you’re creating an online store, security is important to consider having a safe transaction between you and your customer and have their data encrypted (login details, payment details, etc.). Of course, as an e-commerce website builder, BigCommerce has got you covered with all the security you need. Every plan comes with an SSL certificate, which encrypts the user’s data for safer online payments.

Choose a website builder with many security features like Wix and Squarespace.

Read Wix's full review.
Read Squarespace full review.



Every e-commerce tool you want is found on BigCommerce. I mean, they are built to create large online stores for growing companies. So, what is it that makes it so special? Let’s dive in and see.

What's Included in BigCommerce's Plans?

To start with, from the Standard plan, you get everything you need to create an online store and sell up to $50k. Features available with the plan include:

  • Unlimited number of products
  • Unlimited staff accounts
  • Multiple sales channels
  • Coupons, discounts & gift cards
  • Real-time shipping quotes
  • Product ratings and reviews
  • 24/7 support

Of course, if you’re using the Plus plan, you’ll make around $150k a year and have access to more marketing tools like:

  • Abandoned Cart Recovery
  • Customer segmentation to reward frequent shoppers
  • Store credit cards
  • Automatic emails to draw customers back to your website

The Abandoned Cart Recovery helps draw customers back to their shopping cart by sending them an email. You have the option to personalize the email and add promo codes for discounts. This will help you win back some of the customers

Lastly, if you use the Pro plan, it’s suitable for fast-growing businesses and will make $400k/year in online sales. Extra features included are:

  • Google customer reviews
  • Product search filtering
  • Custom SSL

BigCommerce is the only e-commerce builder that lets you sell products (physical, digital, or service-based) without having an app. Everything is already included with their features.

If there’s anything that is not available, you can install any app from the BigCommerce app store with over 600 apps you can choose from. I’m pretty sure you won’t need it with all the options available with their plans.


While using BigCommerce, there are various shipping options to use. Whether real-time shipping quotes, free shipping for your customers, or even print shipping labels, you can download third-party apps to do so.

Or you can make things easier for yourself by using BigCommerce’s own all-in-one service for top-notch shipping options. Customers will be happy to keep track of their shipments, in-store pickup, and having an automated shipping operation.  All you need to do is download the app for free and enjoy different offers with USPS, DHL, and FedEx. This way, you’ll manage shipping from one place, thanks to BigCommerce making everything easier for you.

BigCommerce SEO


Search Engine Optimization (SEO) is essential for an e-commerce website. The good news is BigCommerce offers a wide range of strong SEO tools.

All the necessary SEO tools like editing page titles, meta descriptions, and headers are covered. That’s not enough to get you a good ranking. So, what’s the catch? You can easily change product-specific URLs. Furthermore, it responds to different devices (mobiles, tablets, computers…) and can work as ‘Accelerated Mobile Pages (AMP).  Moreover, you can optimize images as well.

Multi-Channel Integration

Want to sell on different channels. Maybe eBay? Or Amazon? Pinterest, or Instagram? With BigCommerce, you can sell everywhere while managing it from one place. Watch your business grow across multiple platforms.

That’s not all! If you’re looking to track your sales, you can do so using data reporting tools, which help analyze customer trends, your website’s traffic, what your customer is interested in, and more from your dashboard. Pretty cool, I know!


To conclude, if you plan on using BigCommerce to create your online store. You’ll be able to grow and expand your business and make money, depending on the plan you choose. While it’s a bit overpriced compared to other web builders, it has many built-in features that exempt any unexpected add-on costs.

While there are many payment gateways you can use, your customers can pay in multiple currencies. You’re also exempted from transaction fees.   You can use many advanced SEO tools and sell across multiple platforms while controlling everything from one place.

What are you waiting for? Go for it.

Does BigCommerce include a free plan?
Who is BigCommerce best for?
What features are included in the Plus plan?
How can I contact a BigCommerce agent?
Is there a money-back guarantee for BigCommerce?