Shopify POS Review: Sell Anywhere, Anytime

An Outline of the Business

Shopify began as an online snowboard retailer in 2004 and has since developed into a state-of-the-art platform for entrepreneurs and business owners. These days, businesses that provide their products and services both online and offline recognize them as some of the top point-of-sale systems. This provider offers many excellent solutions for inventory management, personnel management, marketing, customer relationship management, and reporting.

According to them, the businesses that benefit the most from their services are retailers, especially those that want to sell products online or in person.

Shopify has collaborated with a number of well-known international businesses, including Fitbit, Red Bull GmbH, Penguin Books, Kraft Heinz Co., and many others. It has an A+ rating from the Better Business Bureau (BBB). This provider is compliant with EMV and level 1 PCI-DSS, offering two-factor authentication, encryption, firewalls, and regular security audits to protect customer data and information.

Features & Services

• Shopify POS hardware: Their hardware choices are designed to meet the different needs of businesses. From small and stylish tabletop devices to convenient solutions for transactions on the move, their hardware selection is built to be efficient and multipurpose. Among the many pieces of Shopify hardware they offer are printers, card readers, and more
• Software: The system's software is straightforward and easy to use, making the transaction smooth for buyers and sellers. Its user-friendly interface is perfect for companies of any size since it streamlines transactions and improves operational efficiency
• Multi-channel selling: A standout feature is their support for multi-channel selling. Businesses can effortlessly manage transactions across various channels, including in-store, online sales, and mobile. This capability ensures a cohesive and integrated approach to sales, allowing merchants to reach customers wherever they are
• Staff management: Their system simplifies staff management through features like user roles and permissions. Business owners can define roles, grant specific permissions, and track staff members' performance. This functionality promotes accountability and smoother operations for online businesses and store owners
• Inventory management feature: Businesses can track inventory levels, trace product movements, and establish automated reorder points with their smart inventory management solution. This aids in minimizing holding costs, maximizing inventory turnover, and avoiding stockouts
• Expert support: Their POS stands out for their commitment to customer support. With expert assistance available around the clock through their customer support line, users can quickly resolve issues and receive guidance on optimizing the system for their business needs. This support network adds a layer of confidence for businesses relying on their services
• Credit card processing: A critical aspect of any POS system is its payment processing capabilities. This supports various payment methods, including credit card payments, digital wallets, Google Pay, Apple Pay, and other contactless transaction types. The system ensures secure and efficient transactions, contributing to a positive customer experience
• Customer management: Businesses may establish and sustain strong customer relationships using customer management tools like promotions and gift cards. To improve customer happiness, businesses might personalize interactions, create loyalty programs, and collect data about customers' purchases
• Reporting and analytics: With their reporting and analytics tools, companies may gain valuable information they can use. Retailers have access to data on inventory, sales, and consumer behavior in real-time. Businesses may adapt and expand with the support of this data-driven approach, which allows for informed decision-making
• Integration: The system seamlessly integrates with various third-party applications and services, expanding its functionality. Whether connecting with accounting software, e-commerce platforms, or marketing tools, they ensure a connected and efficient business ecosystem
• Shopify POS apps: For businesses that use this system, it's easy to connect with Shopify POS tools. You can add specialized tools to the system that cater to specific business needs, making it more useful. The wide variety of apps available on the system works seamlessly with Android devices
• Additional features: In addition to their basic features, some systems offer additional features designed to cater to specific business needs. These features may include order customization options and promotional tools. By providing these extra features, the system becomes more customizable, allowing businesses to tailor it to their unique requirements

Prices & Plans

This provider offers two categories of POS plans: one for in-person businesses and another for in-person and online businesses. Each category has different levels of service.

Sell in-person:

These plans provide you with the tools to sell in person as well as build an online presence through simple features:

• Starter: This plan costs $5 per month when paid annually or monthly and includes a limited online store, 1 POS Lite location, and one login
• Retail: This costs $89 monthly and $79 yearly and includes a limited online store, unlimited POS logins, and 1 POS Pro location

Sell everywhere:

This plan provides a comprehensive set of advanced tools for selling in person and online.

• Shopify Basic: The Basic plan costs $24 per month (when paid annually) and $32 when paid monthly. It includes features such as unlimited POS logins and a fully-featured online store
• Shopify: Their Shopify plan costs $69 per month (when paid annually) and $92 if paid monthly. It includes features such as five staff accounts, advanced sales and performance reports, and unlimited POS logins
• Advanced: This plan costs $299 per month (when paid annually) and $399 when paid monthly. It includes features such as 15 employee logins, advanced sales and performance reports, tax estimates, custom market pricing for international sales, and unlimited storage capacity

For each store, Shopify POS Pro costs $89/month or $79/month when paid yearly. For traditional stores, it means access to more features. Businesses with physical and virtual stores will find it an invaluable asset due to its comprehensive features for managing retail establishments. If you're new to their POS, you may try it out for free for three days. After the trial period, you may choose to continue using Pro features for your retail stores for an additional monthly fee. If not, your app will automatically revert back to the free version of Shopify POS, and no action is required on your part. On the other hand, Shopify POS Pro is already a part of Shopify Plus and won't cost you anything more.

Each sale processed through their point-of-sale system incurs additional transaction costs on top of the monthly subscription fee. Plan type and accepted payment methods determine the exact costs. When assessing this provider as a point-of-sale system for your company, make sure to factor in the software and hardware expenses in addition to the transaction fees. Additionally, remember that not all plans offer all of the aforementioned POS features without charging an extra cost.

Advantages 

• Live chat and virtual assistant: Shopify POS offers a live chat feature for prompt support, facilitating smoother communication between businesses and customers even through your mobile device. The Shopify website has a helpful tool that answers your questions and links to relevant resources, making website navigation easier
• Extensive features: They provide a range of features covering inventory management and sales statistics. It aims to be a comprehensive tool for businesses of various sizes
• Customization: Businesses can customize their system to align with their brand identity, allowing for a personalized touch in the user interface
• Multi-country solution: They are designed to handle transactions in multiple countries, accommodating different currencies and regulatory requirements
• Free trial: This provider has a free trial period for users to explore the platform's offerings before committing to a subscription
• No setup fees: Shopify is known for not charging setup fees, which can help businesses concerned with initial costs, unlike some competitors

Disadvantages

• More e-commerce-focused: One major disadvantage is that the system might be too focused on online and in-person shopping, which could leave certain brick-and-mortar stores with features they won't use
• No virtual terminal: The lack of a virtual terminal is another disadvantage. Businesses that accept payments over the phone or through mail order would greatly benefit from a virtual terminal because it would enable them to process payments remotely. Businesses accepting payments without a physical card may find this feature lacking
• High prices: Some businesses, especially smaller ones or startups, may find their system's pricing structure to be a bit steep, especially for the higher-tier plans. Although the system has many useful features, companies on a tight budget may have to look elsewhere for a solution since the price is too high. Companies must carefully weigh their needs against the price structure to ensure it's cost-effective

Customer Reviews

According to our findings, the provider has received an A+ rating from the Better Business Bureau (BBB) and a 1.07 out of 5-star rating from customer reviews on one of the platforms. On G2, the provider has been given a high rating of 4.5 out of 5 stars. However, the rating on Trustpilot is quite low, at only 1.6 out of 5. It is important to note that these profiles are for their POS and CCP services.

The system has received positive feedback from many users, who appreciate its user-friendly interface and seamless integration with the online platform. This has resulted in improved efficiency in business operations. Users have particularly praised the system's user-friendly interface, noting that even those without extensive technical knowledge can quickly adapt to the POS system. Additionally, many users appreciate the offline functionality, which ensures uninterrupted business operations.

However, some users have expressed concerns about the cost, especially for businesses with limited budgets. The fees for external payment gateways and the additional costs for certain advanced features in higher-tier plans are areas of contention. Some users have also expressed disappointment with the lack of advanced reporting features.

Consistent with their pledge to address merchant concerns, Shopify has responded to complaints on their customer care and platform in a timely manner. To voice their experiences and have them examined internally for quality, the organization invites individuals to share feedback directly with the support team through the Help Center. They can send an email, start a live chat, or request a callback. How Shopify handles customer complaints shows how serious they are about creating a trustworthy and positive platform for businesses and shoppers.

Customer Services

Although they don't offer an email or phone to contact them, they do provide live chat to answer questions around the clock for users. Guides, tutorials, and a community area for sharing concerns and finding answers are all part of their Help Center's wealth of relevant material. Another way to learn more about them is to check their social media pages.

Last Remarks 

Finally, when combined with the rest of the Shopify e-commerce platform, their POS becomes a very effective and flexible point-of-sale system. They are a formidable competitor for companies seeking to integrate their online and offline processes because of their user-friendly interface, offline capabilities, and seamless integration.

Even if cost is an issue, many companies, especially those in mid-to-enterprise-level industries, find the investment worthwhile due to the product's scalability and extensive feature set. Positive feedback on efficiency and Shopify team assistance has been emphasized in customer reviews.

Ultimately, your business's unique requirements, size, and budget will determine the best point-of-sale system for you. Shopify POS is a comprehensive option if you're looking for a unified platform that connects easily with your online store. Check out our POS provider's review, blog post, and comparison sites if you're seeking a different provider that could better fit your firm.

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