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Lightspeed POS vs Revel Systems

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Pros
  • Robust inventory management
  • 24/7 customer service
  • Compatible with many devices
Pros
  • 24/7 live support
  • Demo
  • Customizable features
Cons
  • Issues take long to be resolved
  • Transaction fees are a bit high
  • Can be a bit slow at times
Cons
  • Only works on Apple devices
  • Lack of transparency
Summary

Founded in 2005 in Montreal, Quebec, Lightspeed POS is a cloud-based platform that provides tailored solutions for retail, restaurant, golf, and e-commerce businesses of all sizes. They offer a unified platform that helps businesses operate day-to-day tasks and reach their potential. They have served over 168,000 small to medium-sized businesses in more than 100 countries worldwide. They offer software and hardware tools for in-person sales and e-commerce, as well as inventory management, team management, supplier management, and store location management. They also offer 24/7 support, real-time analytics, and reporting capabilities to help businesses run more efficiently. Additionally, they offer marketing tools, third-party integrations, and API access. Lightspeed takes data security seriously and maintains compliance with Payment Card Industry Data Security Standards through a team of IT security experts. They use PCI-compliant third-party providers for transactions and undergo annual assessments and audits for SOC 2 Type 2 compliance to keep their network monitored and safe. Lightspeed is well-regarded by peers and clients, with high review scores on Trustpilot and industry leader lists. However, they are not BBB-accredited and have an F rating. 

Summary

Revel Systems, a pioneer in the Point of Sale (POS) industry, was founded with a vision to revolutionize business operations through innovative technology. Established in 2010, the company has become a leading force in providing comprehensive POS solutions. Headquartered in the United States, Revel Systems boasts a global presence, serving a diverse clientele. The company's commitment to excellence is evident in their robust POS software, seamlessly integrated with a range of cutting-edge hardware options. They cater to various industries, focusing on restaurants and retail. Their feature-rich system includes intuitive team management tools, a Kitchen Display System (KDS) for enhanced efficiency, and advanced inventory management capabilities. Customer experience is at the core of Revel Systems' philosophy, with 24/7 live support ensuring businesses have assistance whenever needed. The company has garnered a reputation for their responsive customer service and commitment to addressing user needs. Revel Systems remains at the forefront as businesses evolve, offering scalability to meet growing demands. The system's adaptability and customizable features empower businesses to tailor their POS environment according to unique requirements. Revel Systems is a testament to technological innovation, continually shaping the landscape of POS solutions and leaving businesses eager to explore the possibilities they present.

Quick Stats
  • Trustpilot Score : 4.4 out of 5
  • Customer Experience : Excellent
  • Transparent Pricing : True
  • Pricing Model : Monthly fee, flat rate processing
  • BBB Rating : F
Quick Stats
  • Trustpilot Score : 1.8 out of 5
  • Customer Experience : Good
  • Transparent Pricing : False
  • Pricing Model : Undisclosed
  • BBB Rating : A+
Selling Points
  • Robust inventory management tolls
  • English-language support available 24/7
  • Allow you to try it for 14 days, risk-free
Selling Points
  • Scalability
  • Extensive features
  • Flexible and customizable
System Features
  • Automated Payroll
  • Automated Tax Filing
  • Billing & Invoicing
  • Cloud-Based Services
  • Customizable Hardware
  • Electronic Receipts
  • Free Hardware
  • Undisclosed
    HR Add Ons
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile App
  • Mobile Card Reader
  • Real-Time Reports
  • Third-Party Software Integration
  • Time Tracking
  • Virtual Terminal
System Features
  • Automated Payroll
  • Automated Tax Filing
  • Billing & Invoicing
  • Cloud-Based Services
  • Customizable Hardware
  • Electronic Receipts
  • Free Hardware
  • HR Add Ons
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile App
  • Mobile Card Reader
  • Real-Time Reports
  • Third-Party Software Integration
  • Time Tracking
  • Virtual Terminal
Data Security
  • EMV Compliant
  • NFC
  • Payment Fraud Protection
  • PCI Compliance
Data Security
  • EMV Compliant
  • NFC
  • Payment Fraud Protection
  • PCI Compliance
Third-Party Integrations
  • Accounting Software
  • Processing Services
  • Productivity Software
Third-Party Integrations
  • Accounting Software
  • Processing Services
  • Productivity Software
Hardware
  • Barcode Scanner
  • Credit Card Reader
  • Customer-Facing Display
  • Undisclosed
    Display Screen
  • POS Terminal
  • Receipt Printer
  • Self-Service Kiosk
Hardware
  • Barcode Scanner
  • Credit Card Reader
  • Customer-Facing Display
  • Display Screen
  • POS Terminal
  • Receipt Printer
  • Self-Service Kiosk
Hardware & Software Compatability
  • Android
  • Cloud-Based
  • iOS
  • macOS
  • On-Site Installation
  • Windows
Hardware & Software Compatability
  • Android
  • Cloud-Based
  • iOS
  • macOS
  • On-Site Installation
  • Windows
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Undisclosed
    One-Time License
Pricing Options
  • Annual Subscription
  • Free Trial
  • Undisclosed
    Freemium
  • Monthly Subscription
  • One-Time License
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Check
  • Credit Card Terminals
  • Electronic Signature
  • Gift Cards
  • In-Person Payments
  • Mobile Payments
  • Online Payment Processing
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Check
  • Credit Card Terminals
  • Electronic Signature
  • Gift Cards
  • In-Person Payments
  • Mobile Payments
  • Online Payment Processing
Customer Support
  • Demos
  • Email
  • FAQs/Forum
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs/Forum
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone
  • Social Media

Lightspeed vs. Revel

Retail management software uses point-of-sale applications to help business owners increase sales. However, the challenge comes in choosing the right one, as there are many types on the market. In this article, we'll compare two major POS software, Revel and Lightspeed POS.

Although the two POS systems have a lot of similarities, they also have several notable differences. Revel is preferred for mobile order takers, online ordering, and EMV compliance. Lightspeed is ideal for inventory tracking, adding metadata to your products, and SEO and online store building.

Service range and customization options

Lightspeed and Revel are top POS providers, each offering features for various business needs. Both providers are known for their versatility and user-friendly interface, making them suitable for retail, hotels, and e-commerce. Lightspeed offers seamless online invoicing and integration with various payment gateways. Lightspeed also offers appointment scheduling, which is particularly beneficial for service-based industries. This allows for customized receipts and invoices, helping businesses maintain their unique branding. Furthermore, they have highly customizable payment processes supporting various payment methods, facilitating a smooth transaction experience.

On the other hand, Revel is renowned for their comprehensive and scalable POS solutions. Larger enterprises and multi-location businesses often favor them. Revel's POS system includes advanced invoicing features and supports various online payment options. Although they lack Lightspeed's appointment scheduling focus, they offer extensive customization. Users can tailor receipts, invoices, and payment processes to fit their requirements. Therefore, they enhance operational efficiency and customer satisfaction. Lightspeed and Revel deliver robust POS systems with invoicing and customizable elements. Lightspeed's strength lies in their flexibility and ease of use. Revel excels in terms of scalability and deep customization for larger operations.

Ease of use and integration

The companies notably differ in ease of use and integration capabilities. Lightspeed boasts an intuitive user interface, making navigation straightforward for users. Their clean dashboard with labeled tabs ensures quick access to essential features. The mobile app mirrors this ease of navigation, providing a seamless experience for users on the go. Lightspeed also integrates with QuickBooks and Xero to streamline financial processes.

Revel's interface, on the other hand, may appear cluttered due to its extensive set of functionalities, causing users to find the learning curve steeper. The ability to connect with e-commerce platforms and CRM tools enhances their versatility. They also excel in their robust integration with enterprise resource planning (ERP) systems. Therefore, larger businesses with complex operational needs favor them. 

Lightspeed provides a more user-friendly experience. Hence, they allow for efficient sales processing and inventory checks from mobile devices. Revel's mobile app, although feature-rich, can be less intuitive. This can potentially slow down workflows for new users.

Security and compliance

Lightspeed and Revel are two prominent POS service providers. They each feature a distinct approach to security and compliance. Lightspeed stresses security, protecting data through end-to-end encryption and regular audits. They adhere to PCI-DSS requirements and use advanced encryption technologies to protect sensitive consumer data. Their system ensures compliance with employment laws by managing payroll and employee records alongside updates to keep up with the latest regulatory changes. This provides a reliable tool for businesses to maintain legal compliance. Revel emphasizes comprehensive security protocols designed to protect business and customer data. 

Revel's dedication to compliance extends to meeting PCI-DSS requirements. This ensures secure payment processing. Their platform also includes robust tools for managing payroll and employee records, which helps businesses stay compliant with employment laws. Their user-friendly interface enables for quick access and control of payroll data, ensuring accurate and timely processing that fulfills regulatory standards. Both Lightspeed and Revel demonstrate a keen awareness of the importance of security and compliance in POS systems. They integrate advanced security features and maintain adherence to industry standards. Hence, both companies provide reliable and secure solutions for businesses. Their commitment to payroll and employment laws ensures that companies can operate confidently.

Pricing

Lightspeed and Revel offer distinct pricing structures for their Point of Sale (POS) services. Lightspeed offers a tiered pricing model, with all plans including a $59/month fee per additional register. The Basic Plan is $89/month and is ideal for small businesses needing basic inventory management and payment processing. At $149/month, the Core Plan suits omnichannel businesses with e-commerce and accounting needs. The Plus Plan costs $239/month and is best for businesses focusing on customer loyalty and insights. The Enterprise Plan offers customized pricing, personalized onboarding, consultation, and API support for large national retail chains.

On the other hand, Revel employs a more customized approach, with pricing starting at $99 per month per terminal. However, the total cost can vary depending on the specific needs and scale of the business. This is because they often bundle hardware and extra services. Revel's pricing isn't as explicitly transparent upfront. They provide detailed quotes based on customer's requirements, ensuring a tailored solution. Both Lightspeed and Revel offer robust POS systems. Clients can opt for Lightspeed's straightforward, transparent rates or choose Revel's customized, potentially more flexible options.

In conclusion, Lightspeed and Revel offer robust POS solutions for different business needs. Lightspeed's interface and pricing are perfect for small to mid-sized retailers. They are preferred by those needing seamless online integration and appointment scheduling. Conversely, Revel's extensive customization and scalability are well-suited for larger enterprises. They serve multi-location businesses seeking detailed management tools and robust ERP integration. Therefore, the choice depends on the specific requirements and scale of the company.

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