Point of Sale Systems
Top Companies in 2024
Aloha POS vs TouchBistro POS
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- User-friendly interface
- Customizable packages
- Cloud-based applications
- Easy to use
- Fast transaction times
- Real-time reports
- Lack of transparency
- Costly packages
- Software incompatible with some devices
- Complaints of lags
Since 1997, Hospitality Control Solutions has been the premier provider of NCR Aloha POS systems, with their headquarters located in Tennessee. Specializing in tailored point-of-sale (POS) solutions for restaurants, bars, and other food service providers, they cater to businesses of all sizes, from small independents to large chains. Their comprehensive offerings include software, hardware, a mobile app, consumer marketing services, and on-site training to ensure seamless integration. Key features encompass inventory management, secure payment processing, reward programs, analytics and reporting, and cloud-based applications, all aimed at optimizing restaurant operations for quick ordering, decreased ticket times, and exceptional delivery services. Additionally, the company holds QIR certification from the PCI Security Standards Council, underscoring their commitment to data security. While customer reviews vary, with some lauding the professionalism of their technicians and others expressing dissatisfaction with response times, NCR Corporation, the parent company, has received mixed ratings, with a D- rating from the Better Business Bureau (BBB) and positive ratings on G2, Trustpilot, and TrustRadius. Notably, Aloha has won several Software Reviews awards in 2022, including the Conflict Resolution Award and the Emotional Footprint Championship. Widely available worldwide, Aloha POS has significant usage in the United States, the Netherlands, and the United Kingdom.
TouchBistro's POS system is a Toronto-based restaurant management solution that enhances operational efficiency and improves the guest experience. Since its launch in 2010, TouchBistro has become the choice for many dining establishments, small businesses, and large enterprises. The system is known for its simplicity, reliability, and comprehensive features, and its intuitive interface requires minimal training, saving restaurant teams time and resources. TouchBistro helps restaurateurs make informed decisions through robust reporting and analytics. The menu management feature allows restaurateurs to create and edit menus efficiently. The system's staff management enables owners to track employee performance and schedule shifts. TouchBistro's floor plan and table management features allow restaurant teams to visualize seating arrangements and monitor occupancy levels, while tableside ordering increases order accuracy and improves the guest experience. TouchBistro is considered one of the top POS systems for the restaurant industry because of its dedicated focus on meeting the unique demands of the sector. They have won several awards over time, and have received mixed but mostly positive customer feedback. However, they are not accredited by the BBB and have an F rating.
- Trustpilot Score : 4.7 out of 5
- Customer Experience : Good
- Transparent Pricing : False
- Pricing Model : Subscription plans
- BBB Rating : D-
- Money-Back Guarantee : False
- Trustpilot Score : 3.8 out of 5
- Customer Experience : Good
- Transparent Pricing : True
- Pricing Model : Monthly contract, with add-ons
- BBB Rating : F
- Money-Back Guarantee : False
- Cloud-based POS system
- Customer loyalty programs
- Free package
- Cloud-based POS
- Supports all restaurant types
- Integrated Payment Processing
- Robust third-party integration
- Automated Payroll—Undisclosed
- Automated Tax Filing—Undisclosed
- Billing & Invoicing
- Cloud-Based Services
- Customizable Hardware
- Electronic Receipts
- Free Hardware
- HR Add Ons
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Mobile App
- Mobile Card Reader
- Real-Time Reports
- Third-Party Software Integration
- Time Tracking—Undisclosed
- Virtual Terminal
- Automated Payroll—Undisclosed
- Automated Tax Filing—Undisclosed
- Billing & Invoicing
- Cloud-Based Services
- Customizable Hardware
- Electronic Receipts
- Free Hardware—Undisclosed
- HR Add Ons—Undisclosed
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Mobile App—Undisclosed
- Mobile Card Reader
- Real-Time Reports
- Third-Party Software Integration
- Time Tracking—Undisclosed
- Virtual Terminal
- EMV Compliant
- NFC
- Payment Fraud Protection
- PCI Compliance
- EMV Compliant
- NFC
- Payment Fraud Protection
- PCI Compliance
- Accounting Software
- Processing Services
- Productivity Software
- Accounting Software
- Processing Services
- Productivity Software
- Barcode Scanner
- Credit Card Reader
- Customer-Facing Display
- Display Screen
- POS Terminal
- Receipt Printer
- Self-Service Kiosk
- Barcode Scanner—Undisclosed
- Credit Card Reader
- Customer-Facing Display
- Display Screen
- POS Terminal
- Receipt Printer
- Self-Service Kiosk
- Android
- Cloud-Based
- iOS
- macOS
- On-Site Installation
- Windows
- Android
- Cloud-Based—Undisclosed
- iOS
- macOS
- On-Site Installation—Undisclosed
- Windows
- Annual Subscription
- Free Trial
- Freemium
- Monthly Subscription
- One-Time License—Undisclosed
- Annual Subscription—Undisclosed
- Free Trial
- Freemium—Undisclosed
- Monthly Subscription
- One-Time License—Undisclosed
- Documentation—Undisclosed
- In-Person
- Live Online—Undisclosed
- Videos
- Webinars
- Documentation
- In-Person
- Live Online
- Videos—Undisclosed
- Webinars
- ACH Processing—Undisclosed
- Cash Transactions
- Check—Undisclosed
- Credit Card Terminals
- Electronic Signature
- Gift Cards
- In-Person Payments
- Mobile Payments
- Online Payment Processing
- ACH Processing
- Cash Transactions
- Check
- Credit Card Terminals
- Electronic Signature
- Gift Cards
- In-Person Payments
- Mobile Payments
- Online Payment Processing
- Demos
- FAQs/Forum
- Help Guides
- Live Chat
- Mobile App
- Phone
- Social Media
- Demos
- FAQs/Forum
- Help Guides
- Live Chat
- Mobile App—Undisclosed
- Phone
- Social Media—Undisclosed
Aloha POS vs. TouchBistro
The choice of POS system for your business can significantly affect its efficiency and client satisfaction. POS systems are essential business tools, providing critical functions such as sales processing, inventory management, and customer relationship management. This analysis provides a relative assessment to help businesses decide on the best system that meets their needs.
Service range and customization options
Aloha POS and TouchBistro provide numerous services to meet their clients' needs. They offer multiple services, including tableside ordering, inventory, and customer relationship management services. Both systems include basic features such as invoicing, online payments, and appointment setting, which makes them suitable choices for different business types.
Aloha POS has rich API connections that let businesses develop or modify the system according to their requirements. They include payment processes, receipt, and invoice customization, making them convenient for large firms with complex needs. Conversely, TouchBistro provides comparatively fewer customizations, with their interfaces and designs easy and simple to understand. Although TouchBistro provides API integration, they’re better suited for SMEs with limited technical resources for advanced configuration.
Ease of use and integration
Both Aloha POS and TouchBistro offer straightforward interfaces that are easy to use. This makes them easy for businesses to work with their systems, saving time training employees. Both systems allow integration with other business applications, such as accounting software, e-commerce, and customer relation management systems. This enables firms to exchange data between various business segments, increasing efficiency.
Even though Aloha POS is easy to use, they can handle complicated payment processing and is easily expandable, which is excellent for expanding businesses. TouchBistro, however, excels in the restaurant business with features specifically designed to work in food service businesses. This aspect is well exemplified by table management and the ability to design customized menus to match specific restaurants' needs. Therefore, while Aloha POS has a comprehensible integration capacity for diverse sectors, TouchBistro is a more straightforward and specific point-of-sale restaurant system.
Security and compliance
Security is relevant in Aloha POS and TouchBistro. Both systems utilize cryptographic methods to secure transactions and customer information. They also use fraud control equipment to prevent fraud and safeguard their clients' data. They adhere to the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure payment processing. This shows their compliance with high standards of security and safety.
Aloha POS provides more tools, like NCR-connected payments. It enables businesses to conduct safe and reliable payments and restricts access to sensitive information, making it more secure. TouchBistro, on the other hand, is also safe and more oriented to technical aspects of compliance and convenience. Their security settings are built into the system and interface so that even small and medium companies without IT professionals can manage security effectively.
Pricing
Both Aloha POS and TouchBistro operate on the subscription model, which requires monthly payment, fees per transaction, and extra charges for additional options and equipment. This enables businesses to select a plan that meets their financial capacity and organizational requirements. Both systems have basic and advanced packages from which businesses can adopt a POS system as they grow.
Aloha POS offers two plans to help meet your business needs: Aloha Cloud and Aloha Essentials. The company also offers free beginner plans that give firms the vital functionalities they require. The base plan for Aloha Cloud is free, but the Pro Package, designed for more advanced needs, is available for a monthly subscription fee of $65.
In contrast, TouchBistro has various prices for their customizable plans, as costs may change depending on the restaurant's requirements. Their plans start at $69 a month per license and include menu management, floor planning, table management, staff management, reporting and analytics, tableside ordering, and integrations.
Conclusion
Aloha POS and TouchBistro present great and varied solutions with numerous features designed for different types of businesses. Aloha POS's strength is their ability to offer numerous customization options, strong connectivity, and great security. TouchBistro, on the other hand, although they have all the essential and advanced features, is more focused on the restaurant business. They offer a user-friendly system and affordable prices for small and middle-sized businesses.
In summary, Aloha POS is ideal for businesses that require a highly flexible and easily scalable POS system. In the same respect, TouchBistro is the most appropriate POS system for restaurants and small businesses that need a simple, straightforward, and more focused system.
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