ManageEngine Password Manager Pro: Centralized Vault for Enterprise Security

At a Glance

Over the years, ManageEngine has become a well-known name in IT management software, offering solutions to businesses of all sizes across the globe. As part of their extensive suite, Password Manager Pro focuses on delivering centralized password and privileged access management for IT teams, system administrators, and enterprises that need to protect critical information. The service is available in multiple languages, making it accessible to organizations operating across different regions. ManageEngine has remained under the Zoho Corporation umbrella and has not been acquired or renamed since their founding, giving them a stable foundation in a competitive market.

Password Manager Pro provides a secure, centralized repository for managing passwords, digital identities, and privileged accounts. Core features include role-based access control, password sharing with audit trails, session recording for high-privilege accounts, automated password resets across systems, and two-factor authentication for extra security layers. The platform supports integrations with Active Directory and cloud applications, aiming to simplify password security across complex IT environments. 

ManageEngine offers a free trial for Password Manager Pro, allowing potential users to test the software before committing to a paid plan. They aim to provide scalable password management that meets regulatory compliance standards without overwhelming IT teams with unnecessary complexity.

In terms of reputation, ManageEngine is recognized as a reliable provider within the IT security and management space. Password Manager Pro has been featured on several industry recommendation lists for enterprise password management solutions. While the company does not maintain a Better Business Bureau (BBB) profile, they have built credibility through customer adoption, independent reviews, and affiliations with major tech organizations. ManageEngine also holds ISO/IEC 27001:2013 certification for information security management, which bolsters its standing as a trusted name in IT security products. Password Manager Pro has been a leading product in this category for over 15 years, and it is recognized for its rich feature set and emphasis on security and compliance.

Features & Services

ManageEngine Password Manager Pro offers a range of features aimed at helping businesses securely manage privileged credentials, sensitive documents, and access across their IT environments. Here’s a breakdown of their key features and services:

General and core features

• Centralized password vault: Securely stores and manages passwords, digital identities, and sensitive documents in a centralized repository
• Password organization: Allows tagging and grouping of accounts for better management and visibility across the organization
• Granular password sharing: Enables secure, role-based sharing of passwords with authorized users on a need-to-know basis
• Automated password rotation: Resets passwords on a schedule or manually for systems like Windows, Linux, databases, and more
• Custom password policies: Supports rules for password length, complexity, and history to meet internal security standards
• Post-reset scripts: Triggers scripts after password changes to update dependent systems automatically

Security and privacy features

• Role-based access control: Defines roles like Admin, Auditor, or User and limits access based on responsibilities
• Access request workflows: Adds approval steps for sensitive account access, with time-limited access options
• Two-factor authentication (2FA): Supports OTP and integrations with Duo, YubiKey, Google Authenticator, RADIUS, and more
• Single sign-on (SSO) and smartcard login: Supports SAML 2.0 and smartcard-based authentication for secure login
• Privileged session management: Launches RDP, SSH, and other remote sessions from the web portal without exposing passwords
• Session recording and monitoring: Records sessions for auditing, allows live monitoring, and lets admins terminate suspicious activity
• Audit logging: Tracks all user actions, including who accessed what, when, and for how long
• Compliance-ready reporting: Includes built-in reports aligned with standards like PCI-DSS, ISO 27001, NERC-CIP, and GDPR
• SIEM integration: Sends logs to security tools via syslog or SNMP for unified monitoring
• AES-256 encryption: All stored data is encrypted using strong AES-256 encryption both in transit and at rest

Business and IT management features

• Active directory and LDAP integration: Syncs with enterprise directories to simplify onboarding and user access control
• REST API and SDK access: Offers automation through APIs and SDKs for app-to-app password retrieval
• ITSM tool integration: Connects with ServiceNow, Jira, and others to tie password access to support tickets
• DevOps and CI/CD support: Works with tools like Jenkins, Ansible, and Puppet to manage secrets in development workflows
• SAML and identity provider support: Integrates with Okta, ADFS, and others for centralized authentication
• Multi-platform support: Supports Windows, Linux, Mac, cloud services, and virtual environments for broad compatibility
• Secure file storage: In addition to passwords, users can securely store confidential files and documents within the vault

Additional solutions

• High-availability deployment: Supports primary and secondary server setups to avoid downtime
• Disaster recovery options: Includes one-click restore, scheduled backups, and external SQL database support
• Offline access mode: Allows secure export of encrypted password files for use during outages
• SSH key management: Discovers, rotates, and deploys SSH keys across systems, ensuring secure access
• SSL certificate management: Finds and tracks SSL/TLS certificates, alerts before expiration, and supports CSR generation and signing
• Mobile access: Allows users to securely retrieve passwords and approve access requests via iOS and Android apps
• Cloud and SaaS app integration: Supports password management across various SaaS applications and cloud environments

Plans & Pricing

ManageEngine Password Manager Pro offers three main licensing tiers: Standard, Premium, and Enterprise. These plans are designed to accommodate different business sizes and security needs, from basic password vault usage to advanced integrations and compliance features. While ManageEngine does not list all plan details or pricing directly on their website, based on research done, the following is a general breakdown of their offerings, including pricing examples current as of 2025.

All plans are licensed by the number of administrator users (not end users), and support is included for one year with purchase. Payments can typically be made by credit card, purchase order, or bank transfer. Perpetual and subscription licenses are both available, with annual support renewals (usually around 20% of the license cost) required for ongoing updates and assistance.

Standard Edition

• Designed for small teams that need a secure, shared password vault without complex automation
• Includes basic password storage, sharing with audit trails, password policies, and AD/LDAP integration for authentication
• Limited reporting and customization options
• Price: Starts at $595/year for 2 administrator licenses
• Best suited for teams focused on core password management without the need for remote rotation or advanced integrations

Premium Edition

• Adds automation and stronger security features to the Standard plan
• Includes everything in Standard, plus remote password rotation, advanced policies, expiration alerts, 2FA beyond email OTP, access request workflows, and high availability support
• Also provides basic API access, limited integration with external ticketing/ITSM systems, and expanded audit/reporting capabilities
• Price: Starts at $1,395/year for 5 administrator licenses
• Ideal for mid-sized businesses needing automation, moderate integration, and stronger control over credential lifecycles

Enterprise Edition

• Built for large organizations requiring full automation, compliance, and deep integration
• Includes all Premium features, plus auto-discovery of privileged accounts, advanced ITSM and SIEM integrations (e.g., ServiceNow, Jira), and built-in compliance reports for PCI-DSS, ISO 27001, etc.
• Supports SQL Server clustering for scalability and integration with PKI and identity providers for enterprise-wide rollout
• Price: Starts at $3,995/year for 10 administrator licenses
• Custom quotes are available for large-scale deployments needing more users or tailored configurations

Additional costs and add-ons

• SSH key and SSL certificate management: Available as an add-on. Licensing depends on the number of keys/certificates managed (e.g., 10, 50, 100+)
• Premium support: Optional upgrade for 24/7 phone access, faster SLAs, and a dedicated account manager
• Cloud deployment licenses: Subscription-based options may differ in cost and are available upon request

This pricing structure helps businesses scale according to their complexity, compliance needs, and size.

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Advantages

Comprehensive feature set: They provide an all-in-one solution combining password management, privileged session management, and even key/certificate management. Many competing products require multiple modules or add-ons for the same breadth. With Password Manager Pro, an organization can consolidate various secret management tasks under one tool, reducing complexity. 

Strong security architecture: ManageEngine emphasizes security in the product’s design. Data is protected with AES-256 encryption and a dual encryption mechanism, and the encryption keys are stored separately from the data. The application can run in a FIPS 140-2 compliant mode, using certified cryptographic libraries for organizations that require US federal standards compliance. It supports comprehensive 2FA options, integration with directory services for secure authentication, and input validation to guard against common web attacks. Additionally, the principle of least privilege is supported through fine-grained role definitions and access workflows. 

Compliance and audit readiness: The product greatly eases the burden of compliance audits related to privileged access. Audit logs capture every password view, change, or access attempt, creating accountability. The built-in compliance reports map controls to standards like PCI-DSS, ISO 27001, GDPR, etc., demonstrating adherence to auditors with minimal effort. It’s also possible to enable full session auditing (video logs of administrative sessions), a strong control for industries like finance and healthcare.

Scalability and flexibility: Password Manager Pro is designed to scale with the enterprise. It does not impose hard limits on the number of passwords, resources, or end-users – only the count of admin operators matters. This means you can gradually expand usage without hitting a paywall for adding more devices or accounts. It supports clustered deployment and database scaling for performance as your environment grows. The product’s numerous integrations (API, CLI, SDK, and pre-built connectors) also mean it can adapt to many workflows. Organizations can script and automate processes around Password Manager Pro, or integrate it into DevOps pipelines and IT workflows, making it very flexible in various IT ecosystems.

On-premises control: Unlike cloud-based password managers, Password Manager Pro is installed on your own servers (Windows or Linux). For organizations with strict data residency, security, or isolation requirements, this is a major plus. All sensitive data stays within your network under your control, which can simplify risk assessments. 

Transparent pricing and value: The pricing of the product (whether subscription or one-time) is often cited as competitive given the feature set. Starting at ~$595/year for a functional solution is cost-effective, especially considering some competing enterprise PAM solutions can cost significantly more. The Free Edition and free trial lower the barrier to entry – teams can try out all features at no cost for 30 days, and even continue with a limited free version indefinitely. This allows thorough evaluation and gradual adoption. Overall, you get a lot of capability for the price, yielding a strong ROI for improving security.

Support and community: ManageEngine provides multiple support channels (as detailed below) and has a large user community. Their documentation and knowledge base are extensive, including admin guides, FAQs, how-to articles, and an active forum where users and experts discuss solutions. For a mission-critical security product, having readily available support and knowledge resources is a big advantage. Moreover, being a mature product in the market, Password Manager Pro has gone through many development cycles, which often means fewer bugs and more stability in real-world use.

Disadvantages

Steep learning curve: The breadth of features and settings means the product can be complex to learn and configure. The web interface has a lot of menus (for resources, groups, policies, workflows, etc.), which can be overwhelming for first-time users or smaller IT teams. Non-technical staff or those expecting a simple password vault might struggle without proper training. Essentially, Password Manager Pro is aimed at IT administrators; organizations without dedicated IT security personnel might find it challenging to fully utilize. 

On-premises maintenance: Being on-premises software requires the customer to install, host, and maintain the application environment. This includes applying updates, managing the server (OS patching, backups, ensuring database integrity), and securing the host machine. Those who prefer a cloud SaaS solution that is maintained by the provider might view this as a disadvantage. ManageEngine does release frequent updates and security patches for Password Manager Pro, so keeping up-to-date is an important responsibility. If an organization doesn’t have the resources to manage the infrastructure, this could be a pain point. 

Feature gaps in lower editions: While the Standard edition covers basic needs, many useful features (like password reset automation, high availability, or integrations with tickets and SIEM) are only in Premium or Enterprise. This tiered approach means that you likely need the Enterprise edition to get the full benefit.

User interface and experience: The UI, while functional, has been noted (by some users in forums and reviews) to feel a bit dated and utilitarian. It’s a web console that prioritizes data density over modern design. There is no native desktop client for day-to-day use (interaction is via browser, CLI, or mobile app), which is fine for admins, but end-users who are granted password access might miss a slick interface. The mobile apps and browser extensions provide basic access for users, but are primarily for password retrieval and do not expose full admin capabilities. So, the overall user experience is very focused on administrators and may not have the polished UX of consumer password managers.

Support constraints without Premium: While ManageEngine does provide various support channels, 24/7 live support and a dedicated technical account manager are only guaranteed with a Premium Support plan (an extra cost). Standard support (which comes with the product license) typically offers assistance during regional business hours via email or online tickets. For organizations that operate globally or need round-the-clock help, the additional expense for premium support might be necessary. 

Customer Experience

Password Manager Pro receives strong ratings across major review platforms. On G2, Capterra, and Gartner, the software consistently holds an average rating of 4.4 out of 5, with users praising its depth of features and enterprise-level flexibility. While it doesn’t have a dedicated Trustpilot page, ManageEngine does, as a broader brand, and sits around 2.5 out of 5, reflecting a mix of experiences across all of their IT tools. These ratings suggest that the product is well-regarded by IT professionals who need advanced security and integration features.

Positive feedback

Users often highlight the software’s customizability and robust feature set as major strengths. IT admins appreciate its centralized vault, detailed audit logs, remote session capabilities, and automated password rotation. Customers also note that once deployed and configured, the platform becomes deeply integrated into their security workflows and scales reliably across large environments. Mobile access and browser extensions further enhance usability, especially for retrieving passwords or managing approvals on the go. Many also find the documentation and available training materials helpful for easing the learning curve.

Critical feedback

The most common criticism relates to the initial setup and usability for non-technical users. Some report that deployment takes time due to the number of available settings and dependencies like .NET or Visual C++ components. The web interface, while functional, is designed for IT administrators and may feel overwhelming or dated to others. Performance is generally solid, but in high-load scenarios, external databases or increased server capacity may be needed. Organizations with simpler security needs may find the platform more complex than necessary.

ManageEngine regularly addresses feedback through updates, documentation, and an active user forum. They provide consistent product updates and respond to technical issues in both community discussions and support channels. The presence of webinars, detailed manuals, and a self-service knowledge base shows a commitment to improving user experience. Their engagement in the user community and responsiveness to feature requests suggest that they take long-term customer satisfaction seriously, even if the product isn’t perfectly suited to every organization’s needs out of the box.

Customer Support

ManageEngine offers several customer support tools for Password Manager Pro users. You can reach their support team by email at passwordmanagerpro-support@manageengine.com or submit a request through their support portal. Standard support includes email assistance during business hours with an average response time of 8 hours. For live help, toll-free phone lines are available in key regions: +1 888 720 9500 (US), 0800 028 6590 (UK), and +1 800 631 268 (Australia). Phone support is included with Premium Support, which also provides 24/7 help for urgent issues.

For self-service, ManageEngine provides a rich library of resources including a searchable FAQ section, detailed user manuals, and a YouTube channel with how-to videos. You can also visit their community forum, ManageEngine PitStop, to connect with other users, get tips, and share solutions. Regular product updates and patches are posted on their site and announced via mailing lists, ensuring customers stay secure and up to date.

Conclusion

ManageEngine Password Manager Pro combines enterprise-grade flexibility with deep security controls, making them a strong choice for organizations managing large volumes of privileged credentials. Their standout features—such as automated password rotation, role-based access, privileged session recording, and integration with ITSM and SIEM tools—make it adaptable for a wide range of IT environments. Whether used by internal IT departments, managed service providers, or companies in highly regulated sectors, the platform supports complex infrastructure needs while helping meet strict compliance standards.

Among their key benefits are the ability to scale across thousands of resources, detailed audit and compliance reporting, and support for high availability. These features are especially valuable for finance, healthcare, and government organizations that need full control over password workflows and access visibility. Mobile apps and browser extensions offer added convenience for admins, while the strong encryption, remote session tunneling, and customizable workflows help reduce security risks. On the downside, users have pointed to a steep learning curve, limited UI appeal for non-technical staff, and pricing that may be too high for small businesses with simpler needs. However, these trade-offs are often acceptable to customers who value security and control over simplicity.

Looking to see how Password Manager Pro stacks up against other password management tools? Head over to our Password Manager Reviews to explore top-rated providers, or use our Comparison Tool for a side-by-side look at features and pricing. For more insights, tips, and breakdowns of common security challenges, visit our Password Manager Blog.

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