1Password Review: Strong Security for Every Login

1Password at a Glance

Headquartered in Toronto, this provider delivers a secure password and digital vault solution built for everyday users, families, and growing organizations. Their platform gives you a unified place to store and manage logins, private notes, credit cards, account password details, and identity documents, while keeping accessibility simple across devices. They support users worldwide and offer apps that run across mobile devices for Windows, macOS, Linux, iOS, Android, and all major web browsers such as Google Chrome and Microsoft Edge, which makes their service flexible whether you work from home, the office, or on the go.

Their approach centers on privacy and control, pairing end-to-end encryption with a security model designed to protect important information. Features like shared password vaults, passkey support, password strength checker, secure document storage, Watchtower insights, and an SSH agent for developers. Plans include personal, family plan, and business tiers, each using a zero-knowledge architecture, prioritizing online security. They also position themselves as part of the Extended Access Management space, with capabilities that go beyond personal password storage toward secure workforce access. A fourteen-day free trial is offered on all paid plans, although they do not provide a permanent free tier.

Growth has been shaped by strategic acquisitions that expanded their role in digital security. They acquired SecretHub in 2021 to support infrastructure-level secret management and later purchased Passage in 2022 to strengthen their passkey and passwordless authentication technology. These investments have helped them move beyond simple password storage and into broader identity and access security.

In terms of reputation, they are widely regarded as a trustworthy and security-focused provider. Industry outlets consistently include them in top password-management shortlists, and they have been recognized for their work in user security and passkey innovation. Their profile on the Better Business Bureau lists an A rating, though they are not BBB-accredited. They also hold a strong rating on Trustpilot with thousands of customer reviews, reflecting high satisfaction and an established track record in the market.

1Password's Features & Services

Core personal vault features

• Secure vaults: Store passwords, credit cards, secure notes, identities, and files in an encrypted vault accessible across devices
• Autofill and form fill: Automatically fill logins, card details, and personal info in browsers and supported apps to streamline sign-ins
• Password generator: Create strong, unique credentials when registering for new accounts or updating existing ones
• Vault organization and sharing: Create multiple vaults and share selected items with family or team members while controlling access levels
• Cross-device sync and unlimited devices: Sync items across mobile, desktop, and browser apps without device limits
• File attachments: Add documents and attachments to vault items, such as PDFs, sensitive documents, and recovery files

Additional personal and advanced tools

• Passkey support: Create and store passkeys for supported sites to sign in without traditional passwords
• Travel Mode: Hide selected vaults from your devices when traveling and restore access with a single toggle
• Watchtower security alerts: Get notified about weak, reused, or compromised passwords and sites with known breaches

Security and privacy architecture

• Master Password + Secret Key: Your account is protected by a unique Secret Key stored on your device, combined with your Master Password
• Zero-knowledge encryption: Only you can decrypt your data; the provider cannot access your vault contents
• Regional data hosting: Choose data-storage regions in the U.S., EU, or Canada when creating your account
• Local credential scanning for developers: Alerts you if SSH keys or credentials on your system are stored insecurely

Business and team features

• SSO unlock: Integrate with identity providers like Okta or Azure AD so employees can unlock accounts with corporate credentials
• Provisioning and SCIM support: Automate user onboarding and removal to maintain secure access across teams
• Admin controls and security policies: Set organization-wide policies, including two-factor enforcement and access rules
• Secrets management: Manage machine credentials and infrastructure secrets alongside user passwords for secure DevOps workflows

Other notable features

• Modern cross-platform apps: A unified interface across Windows, macOS, Linux, iOS, Android, and browser extensions
• Built-in 2FA code storage: Store one-time authentication codes in your vault and autofill them during login

1Password's Plans & Prices

This company offers clearly defined subscription plans for individuals, families, and businesses. You can see major plan tiers and pricing right on their website — no special quote needed for basic user levels. That said, for enterprise-scale, custom setups, you’ll need to contact sales.

How the plans differ

• For personal use, the pricing is fixed and publicly listed
• For business use, there are per-user rates and different tiers depending on size and features
• A fourteen-day free trial is included on all paid plans, so you can test before committing
• Monthly vs annual billing: Most rates are shown as monthly but paid annually
• For large enterprises, you must request a quote; pricing is customized

Example plans

Here are some representative plans to give you a feel for what you might pay and what you’ll get:

• Individual plan: Around US $2.99/month when billed annually. Designed for one user; includes unlimited device usage, core features like password storage, autofill, password generation, and security alerts
• Families plan: About US $4.99/month when billed annually; covers up to five family members (plus guest access) and includes shared vaults, admin controls for family manager, and all core features
• Teams Starter Pack: US $19.95/month (up to 10 users) when billed annually. Tailored for small teams, with sharing of passwords & sensitive data, role-based permissions, and developer tools included
• Business plan: US $7.99 per user/month (annual billing) for standard business tier; includes all features from the Teams plan plus SSO integrations, advanced admin controls, and security hygiene tools
• Enterprise plan: For organizations with 100+ users or very specific compliance/security requirements. You must request a quote. Features include volume-based pricing, dedicated support, custom onboarding, and advanced integrations

Additional fees and details

• The subscription covers unlimited devices for each user — there’s no extra fee for adding desktops, mobiles, or tablets within a user account
• If you add extra family members or team users beyond the included limit, you’ll be charged prorated amounts based on the join date
• No hidden setup fee for basic use; enterprise onboarding may incur additional professional services, but those details are discussed via sales
• All plans include the free trial; you only pay after the trial ends if you continue

What to consider when selecting a plan

• If you’re one person or a family, the Individual or Families plan gives full core functionality at a modest price
• If you’re a small business (10 users or fewer) and need shared access + basic admin controls, the Teams Starter Pack is well-suited
• If you’re a growing organization and need integrations (SSO, provisioning) or compliance features, the Business plan becomes relevant
• If you have custom needs (large user base, custom security policies, dedicated support), you’ll land in the Enterprise tier and will negotiate pricing
• Check whether you’ll pay monthly or annually — annual billing gives the best rate, and make sure to factor in any “per user” cost escalations as your team grows

The Advantages of 1Password

• Extra security layer through a Secret Key: This service uses a Secret Key in addition to your master password, which gives you an added line of defense in case someone tries to access your vault. Having this extra layer can help you feel more confident knowing your passwords and files remain protected even if your main login credentials are compromised
• End-to-end encryption with a zero-knowledge approach: All data is encrypted before it leaves your device, and the provider does not have access to your vault contents. This approach supports your privacy in a meaningful way, making it easier to trust the system when storing sensitive information such as financial logins, IDs, or personal files
• Wide platform availability with smooth syncing: The service works across desktop, mobile, browsers, and even Linux, with automatic syncing so you do not need to move data manually. This flexibility helps you stay organized and secure regardless of which device you prefer using during your day
• Convenient security tools like Watchtower and Travel Mode: Built-in alerts let you know when your passwords are weak or reused, and Travel Mode lets you temporarily remove sensitive vaults from devices while traveling. These features make it simpler to maintain good security habits without constant manual effort
• Strong options for families and teams: Shared vaults, admin roles, and recovery options help households or teams manage access safely. These tools help you keep everyone’s accounts protected and avoid the stress that comes with lost logins or unsecured sharing
• Advanced options for developers and technical users: Tools like the SSH agent and secrets management support engineering workflows. If you work in tech, these options can simplify sensitive key handling and reduce mistakes that lead to security gaps

Why You Might Not Choose 1Password

• No permanent free plan for long-term use: While a fourteen-day free trial is available, there is no continuous free tier after it ends. If you are looking for a budget-friendly option or want to store a small number of passwords without paying, this may not meet your expectations
• Cloud-only model with no local-vault option: Data always syncs through their cloud rather than allowing fully offline storage as a primary option. If you prefer complete local control of your password database or operate in high-security environments where internet access is restricted, this model may feel limiting
• Learning curve for some advanced features: While basic use is simple, advanced tools like secrets management or admin controls may require extra setup and familiarity with access policies. If you are new to password managers or do not feel comfortable with technical settings, you might need a bit of time to adjust
• Business features can increase costs as teams grow: Business plans are billed per user, and additional team members increase the subscription total. Small teams starting out may find this manageable, but scaling organizations could see costs add up quickly as more seats are needed

What Customers Are Saying About 1Password

The provider maintains a strong reputation across multiple review platforms. On Trustpilot, they hold a rating of 4.5 out of 5 from over 12,300 reviews. On G2, they average 4.6 out of 5 based on approximately 1,500+ user reviews. G2+1 On the Better Business Bureau (BBB), they are rated A+, although they are not BBB-accredited.

Positive feedback

Many users appreciate how reliable and cross-platform the vault is, noting that passwords and logins sync smoothly across desktop, mobile, and browser environments. Some reviewers highlight the autofill and password-generation features as major time-savers in daily use. Users in business or team settings frequently commend the shared vault and admin controls, saying these features make it easier to manage access without compromising security.

Critical feedback

In a number of reviews, users raise concerns about the cost, stating that the subscription model feels steeper than some competing services. Some users also report small usability glitches—such as autofill mis-detecting fields, or setup being more complex for shared/team vaults than expected. A few complaints mention that support or onboarding for new devices and device migrations was slower than ideal.

How the provider responds to feedback

The company appears active in responding to Trustpilot reviews, often acknowledging issues and offering follow-up support. For example, reviewers frequently note that support replies quickly to device-sign-in or data-transfer problems, which suggests the provider takes negative feedback seriously and aims to resolve user concerns.

1Password's Customer Service

Support channels and availability

This company offers support primarily through a guided help assistant and email. You can use their online help assistant at any time to start troubleshooting, gather steps, or escalate to support if needed. For direct help, users contact the team at support@1password.com.

There is no publicly listed phone support, and there is no guaranteed live chat with a human agent advertised for all customers. Through our research, we have found that users must submit a support ticket for human assistance. Business and enterprise customers may receive priority support depending on plan level.

Training materials and self-help resources

The provider maintains an extensive online support center that includes setup guides, troubleshooting articles, product tutorials, and step-by-step security instructions. The resource library covers all major platforms, including help for Windows, macOS, iOS, Android, and browsers.

Users can also access an active community forum, where staff and experienced users answer questions and share best practices. There are also onboarding resources for business teams and articles explaining security architecture and safety practices, helping users understand how to get the most from the service.

Final Thoughts

This provider brings a strong mix of usability and advanced security, making it a solid option whether you are managing personal logins, sharing sensitive access with family members, or securing a growing team. With features like end-to-end encryption, a Secret Key for an extra layer of protection, and support for passkeys, they help you stay secure without complicating your routine. Their platform works across nearly every device and browser, offering flexibility for students, parents, remote workers, developers, and businesses that need both convenience and strong security controls.

They stand out with tools like Watchtower for security alerts, secure syncing across unlimited devices, and Travel Mode for protecting vaults while on the move. Families and teams benefit from shared vaults and administrative controls that keep access organized and safe. Developers and tech-focused users also gain value from options like SSH key support and secrets management, which streamline workflows while maintaining protection for infrastructure-level credentials. Customer reviews frequently highlight reliability, smooth syncing, and simple day-to-day use, especially for multitasking across devices.

Some users note drawbacks such as the ongoing subscription requirement, the lack of a permanent free plan, and occasional learning curves with advanced features. A few also mention small autofill issues or delays in support responses during more complex account setups. While these concerns matter, many reviewers report positive outcomes once the system is fully set up and configured to their needs.

If you feel confident that this password manager fits your needs, it may be a strong choice for improving your digital security routine. If you are still exploring your options, you can browse our full password manager reviews, use our comparison tool to view features side by side, and read our educational articles for guidance on choosing the right password security solution and staying safe online.