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U-Pack Moving Company Review: You Pack, They Drive

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U-Pack Moving Company Review: You Pack, They Drive

U-Pack is a highly recommended moving company that specializes in long-distance moving. It offers household moving for students, seniors, military, and employees. It also offers comprehensive moving resources that can help you plan your move with peace of mind. Continue reading our full U-Pack review to know everything in regards to its moving services.


Space-based pricing
Positive customer reviews
Available in all 50 states


Pricier than its competitors
Does not operate internationally
Does not offer corporate relocation


Quick Stats

BBB Rating
Customer Service
Phone, Facebook Messenger and Email
Door to Door Service
Not Available
Moving Types
Household & Long Distance
Not Available

About U-Pack

U-Pack has been operating as a moving company since 1997 and has taken off the big burdens that come with moving. U-Pack promises to make you feel comfortable with your move with its exceptional and friendliest team of experts. U-Pack earns a 4.19/5 stars rating from an average of 212 customer reviews on the Better Business Bureau website. The BBB also accredits the company with an A+ rating, which proves its integrity, trustworthiness, and quality of services.

U-Pack Moving Types

As we previously mentioned, U-Pack specializes in long-distance household moves for any situation.

Cross Country Moves

U-Pack will simplify your cross-country move no matter its size. The process is fairly simple; an empty trailer or ReloCube container will be delivered to your home, then you will load your belongings, U-Pack will drive across the country to your new location, and then you unload.

U-Pack does not offer loading and unloading services as a way to reduce its costs; the average cross-country moving costs can be up to $5,000 or more, depending on whether you choose a full-service move or not.

Military Moves

U-Pack offers moving services for military members and their families with special moving discounts. Instead of having the government plan your move, U-Pack helps you plan your Personally Procured Move (PPC), also known as a DIY (do it yourself) move.

PPC moves are often faster than traditional government-planned moves. With this option, the government will pay you 100% of what it would have paid government movers. U-Pack services all 50 states in addition to Hawaii and Alaska.

To get reimbursed for a PPM, you need to collect the following documents:

  • D.D. Form 2278 (Application for move and counseling checklist)
  • D.D. Form 1351-2 (Travel voucher)
  • Copy of PCS travel orders
  • Certified weight tickets
  • Copy of paid rental agreement
  • Copy of vehicle registration when utilizing POV and/or boat/trailer

Student Moving

U-Pack is a very popular option among students moving to or from a campus, apartment complex, or other off-campus housing. U-Pack allows you to reserve as many Cubes as you think you might need but only pay for the ones you end up using.

As a student, U-Pack can help in:

  • Shipping to college dorms
  • Moving to off-campus housing
  • Moving after college
  • Adding storage or moving labor

Senior Moving

U-Pack offers extra moving services for seniors to facilitate their move with the ease of mind. The company allows you to work smarter because you get:

  • Extra support

U-Pack will provide you with efficient and reliable transportation, in addition to loading and unloading crews. Its moving consultants will help you plan your move in just one call.

  • Versatility

U-Pack can handle it all, regardless of your move size, distance, or location. It covers all 50 states plus Puerto Rico and Canada.

  • Affordability

U-Pack’s pricing is based on the amount of space you use up rather than the weight of your belongings. And with money-saving options like service center unloading, you can plan your move at affordable costs.

Job Relocation

This move type is not to be confused with corporate relocation, as it is aimed at individuals moving to a new place to find a new job or to a specific job. U-Pack offers guaranteed delivery dates as they understand job relocation can be time-sensitive.

Smaller Moves

Moves are considered small if you are taking a small number of items. The company’s rates are solely based on the space you take up. It also will not combine your possessions with others, as it will install a secure divider wall after you finish loading your items.

U-Pack Delivery Options

U-Pack offers customized delivery solutions for every move. It offers you the following:

  • Door-to-Door delivery
  • Service Center Delivery

Depending on your circumstances, you can choose between these two options. Service Center Delivery will have your shipment delivered to a service center near your new location.

As for delivery timing, you get an estimated delivery schedule as transit times can vary. You can also ask for guaranteed delivery, where U-Pack will have your possessions delivered in an accurate time window. If any transportation delays occur, U-Pack will waive 100% of your transportation charges.

U-Pack Cancellation Policy & Quotes

If you decide to cancel your move more than 7 days before your move date, you will not be charged anything. However, if you:

  • Cancel within 7 days of your move date, and you will be charged a $50 fee.
  • Cancel on the same day of your move date, and you will be charged a $150 fee.

Your quote will include the following:

  • Price of ReloCube containers or space in a moving trailer
  • Standard liability coverage
  • Transportation costs like fuel, road tolls, and driver

Customer Support

You can reach U-Pack by phone at 844-362-5303 or by email through its ticket system on its Contact Us page. You can also reach out to its via Facebook Messenger.

Its customer support center is open:

  • Monday-Friday 7 a.m.-7 p.m. CST
  • Saturday 9 a.m.-4 p.m. CST.

You can also find comprehensive resources on its website, such as:

  • Packing advice
  • Loading advice
  • Moving videos
  • Space estimator
  • Moving checklist
  • Do not ship the list
  • Fuel calculator

Final Words

U-Pack is a reputable long-distance moving company with an A+ BBB rating and accreditation, that offers moves for students, military, job relocation, seniors, and small moves. Its costs, however, are relatively more expensive compared to its competitors, but its excellent service is well worth every penny.

Does U-Pack offer packing and loading/unloading services?
Does U-Pack offer free cancellation?
How does U-Pack estimate my quote?
Does U-Pack perform international moves?
How can I reach U-Pack?

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