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No, as the company’s name suggests, you do the packing and loading, and they do the driving and delivery.

Cancellation is only free if done over 7 days from your move date. Otherwise, you will be charged a $50 fee if you cancel within 7 days of your move date and $150 if you cancel on the same day.

With U-Pack, you only pay for the space you use up or the number of RoleCube you use.

Unfortunately, U-Pack only performs long-distance moves within the U.S across all 50 states plus Hawaii and Puerto Rico.

You can reach U-Pack by phone at 844-362-5303 or by email through its ticket system on its Contact Us page. You can also reach out to its via Facebook Messenger. Its customer support center is open: Monday-Friday 7 a.m.-7 p.m. CST Saturday 9 a.m.-4 p.m. CST.