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AdvancedMD vs ManageEngine OpManager Plus

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Pros
  • Unified EHR, PM, billing, and payments platform
  • Integrated clearinghouse with eligibility and ERA posting
  • Patient portal, reminders, and online payments included
  • Enable configurable templates, reports, and specialty workflows
  • Includes an optional full-service RCM within the same ecosystem
Pros
  • Comprehensive monitoring suite
  • Healthcare compliance features
  • Proactive alerts and reliability
  • Integrated modules
  • High customizability
  • Scalable and multi-site friendly
  • Value for money
Cons
  • Noticeable learning curve for new teams
  • Quote-based pricing with limited public transparency
  • Add-ons can raise long-term subscription costs
  • Implementation timelines vary for complex groups
Cons
  • Complex setup for advanced use
  • UI performance
  • Maintenance and updates
  • Support variability
  • On-premises only
  • Limited niche integrations
  • Cost for large scale
Summary

Founded in 1999 and headquartered in South Jordan, Utah, AdvancedMD is a healthcare technology provider offering cloud-based software for medical practices, billing services, and other healthcare organizations. Their platform combines electronic health records, practice management, patient engagement tools, and revenue cycle management into an integrated solution. Their flexible design allows practices to choose between per-provider or per-encounter pricing, with the option to build custom bundles that fit specific needs and specialties. Their offerings stand out for features like embedded telehealth, mobile apps, open integrations, and specialty-specific templates that streamline clinical and administrative workflows. Users often praise their versatility, operational efficiency, and broad functionality, while noting some tradeoffs, such as a learning curve and occasional support delays. They have earned recognition in industry rankings and maintain accreditation with the BBB. With solutions tailored for a wide range of healthcare settings, from high-volume clinics to specialty practices, AdvancedMD positions themselves as a comprehensive partner for providers aiming to improve patient care while optimizing business performance. This review explores their features, pricing, customer experience, and support in greater depth, helping you decide whether their tools could be the right fit for your organization.

Summary

ManageEngine OpManager Plus is an all-in-one monitoring suite that helps healthcare providers keep their IT infrastructure running smoothly. It watches over your entire network – routers, switches, servers, applications, and more – alerting you to problems before they cause downtime. Designed with healthcare needs in mind, OpManager Plus includes tools to ensure HIPAA compliance and data security, such as auditing network configurations and detecting rogue devices. It also monitors the digital experience of patient-facing systems like EHR portals and telehealth apps, helping IT staff maintain fast, reliable access for clinicians and patients. With OpManager Plus, you get integrated modules for bandwidth analysis, configuration backups, and firewall log analysis under one license. This means fewer disparate tools and a unified view of your hospital or clinic’s IT health. Users praise its feature-rich dashboard and cost-effective pricing, though they note that the setup can be complex. The product offers flexible licensing (including a free trial) and supports on-premise deployment for full control. In short, OpManager Plus provides the “vital signs” monitoring of your healthcare IT needs, combining performance, security, and compliance oversight in a single, robust platform.

Quick Stats
  • Pricing : Quote-based, per-provider, or per-encounter models
  • Free Trial : Unavailable
  • AI Features : As a separate tool
  • Specialty Support : Multi-specialty support
  • HIPAA Compliance : Certified
  • Practice Size Fit : Small to large practices, multi-specialty clinics, and billing services
  • Payment Methods : Undisclosed
  • BBB Rating : A+
  • Customer Satisfaction : Good
Quick Stats
  • Pricing : Starts at $1,233 per year for 50 devices (≈ $25/device/year) - Custom quotes for 1,000+ devices
  • Free Trial : 30 days, full-featured
  • AI Features : Available — adaptive thresholds, AI/ML anomaly detection, automated remediation workflows
  • Specialty Support : Unspecialized (general IT monitoring across all medical specialties)
  • HIPAA Compliance : Self-attested support: built-in HIPAA reports & alerts, but not formally certified
  • Practice Size Fit : Scales from Small clinics to Enterprise health systems
  • Payment Methods : Credit cards, invoices/POs via resellers, online store
  • BBB Rating : N/R
  • Customer Satisfaction : Good
Selling Points
  • Task donuts and patient cards dashboard
  • Eembedded telemedicine for remote patient care
  • Role-specific mobile apps for clinicians and staff
  • Build-a-Bundle tool to choose only the necessary features
Selling Points
  • Full-stack visibility with compliance
  • Integrated IT ops in one license
  • Proven in healthcare environments
  • Multi-language and global support
  • Transparent pricing and flexible licensing
  • Security depth (beyond basic monitoring)
  • High customization via templates and APIs
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Undisclosed
    Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Undisclosed
    Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Undisclosed
    Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Integrations
  • API Access
  • Undisclosed
    Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Undisclosed
    Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Undisclosed
    Grace Period for Cancellation
  • Undisclosed
    Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Cancellation Penalties
  • Undisclosed
    Data Export / Portability Fees Disclosed
  • Undisclosed
    Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published

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