Unitron: Device Upgrades & Universal Connectivity

Company Overview

Unitron is a Canadian-based hearing aid manufacturer that was founded in 1964 and now operates globally as part of their parent company, Sonova Group, which also owns Phonak. They specialize in developing hearing solutions tailored to individuals with mild to profound hearing loss, and their products are distributed through licensed hearing care professionals rather than direct-to-consumer channels. Unitron places emphasis on collaboration with audiologists to ensure wearers receive personalized care and professional fitting services. Their devices are available in over 70 countries, with support for multiple languages and a focus on adapting to regional audiological needs.

Unitron hearing aids are built around their proprietary platform, offering features like automatic sound optimization, Bluetooth streaming, and rechargeable options. They are known for their slim, discreet designs and user-focused technology, such as the Remote Plus app, which allows wearers to communicate feedback to their audiologist in real time. A key differentiator is their Flex program, which includes options like trial hearing aids and upgradeable technology tiers, giving users the ability to test or scale up their hearing support over time. Unitron does not sell directly online, but they do offer trial-friendly options through their providers and promote a satisfaction-first model that includes return periods depending on the clinic’s policies.

Reputation-wise, Unitron has earned respect in the hearing aid industry for their innovation and provider-first distribution model. While they do not currently have a Better Business Bureau (BBB) profile, they are ISO-certified and recognized for their user-centered design approach. Their products have received design and innovation awards over the years, such as Red Dot and iF Design Awards, reflecting their commitment to aesthetic appeal and functionality. As part of the Sonova Group, Unitron benefits from strong research backing and established global credibility.

Features & Services

• Integra OS / SoundCore / PRISM processing: Advanced signal-processing platforms that automatically adjust to changing environments for clear, balanced sound across different listening situations
• Environmental classifiers (SoundNav 3.0 / Integra OS): Recognize and adapt to up to eight listening environments like quiet, conversation in noise, or in a car to optimize performance
• AutoFocus 360 & HyperFocus: Directional microphone systems that improve speech clarity in noisy spaces by focusing on the speaker’s voice and reducing surrounding noise
• Dynamic noise reduction & wind control: Helps suppress distracting background and wind noise to maintain comfortable and intelligible listening experiences
• Feedback manager: Reduces or eliminates high-pitched feedback sounds using real-time phase cancellation
• Frequency Compression 2: Shifts high-pitched sounds into lower frequency ranges for users with high-frequency hearing loss, making them easier to hear
• Log It All: Records how much time a user spends in different sound environments, providing useful data for audiologists during follow-ups
• Ratings: Lets users submit feedback on their hearing experiences through the app, helping professionals tailor settings to real-life usage
• Coach: An in-app assistant that gives reminders, usage tips, and onboarding help to support daily device use
• Equalizer (bass/mid/treble & genre presets): Allows users to personalize sound directly from the app, either by frequency range or by preset sound profiles
• Pinna Effect & Pinna Effect 2: Simulates the natural function of the ear’s outer structure to preserve spatial hearing and localization
• AntiShock 2: Softens sudden, sharp sounds like slamming doors without removing important auditory cues
• Made For All Bluetooth connectivity: Supports universal streaming from both iOS and Android devices without extra accessories, including audio, calls, and media
• Tap control: Lets users manage calls, playback, and digital assistants with a double-tap gesture on the hearing aid
• Hands-free calling & binaural acoustic phone: Streams phone calls directly to both hearing aids using the built-in microphones, creating a balanced, natural listening experience
• Remote Plus app: A smartphone app that gives users control over volume, programs, and settings, while also enabling remote care, device location, and in-app feedback
• Remote adjust: Enables hearing care providers to send fine-tuned setting adjustments remotely through the app, eliminating the need for in-person visits
• 360 Conversation in Car: A special manual program that improves speech clarity from any direction while driving or riding in a car
• FLEX:TRIAL & FLEX:UPGRADE: Programs that allow users to trial hearing aids before purchase and upgrade to higher technology tiers without switching devices
• Custom earmolds and fit styles: Available in BTE, RIC, and ITE models with personalized molds to ensure a secure, comfortable fit
• Receivers & IntelliVent technology: Uses custom venting options to reduce pressure and occlusion in the ear canal for more natural sound
• Tinnitus masker: A sound therapy feature that provides relief from tinnitus symptoms by generating low-level masking sounds
• IP68 rating: Provides strong protection against dust and moisture, making the devices suitable for active or humid environments
• Rechargeable batteries: Built-in lithium-ion options offer all-day power with convenient charging and no need for disposable batteries
• Disposable battery options: Compatibility with standard 312, 13, and 675 battery sizes depending on model and user preference
• TV connector: Wirelessly streams high-quality audio from the television directly to the hearing aids
• PartnerMic: A clip-on microphone accessory for one-on-one conversations in challenging or noisy environments
• Remote control: Physical remote accessory for adjusting volume and switching programs without using the app
• Roger direct compatibility: Integrates with Roger microphones for improved group conversation and classroom performance without needing external receivers

Products & Prices

Unitron does not sell hearing aids directly to consumers. Instead, they distribute their products through licensed hearing care professionals who offer personalized fitting, trials, and aftercare services. As a result, Unitron does not publish retail prices for their devices on their official website. Final costs typically vary depending on the provider, technology level, bundled services, and regional pricing models. Consumers are encouraged to contact a local provider to receive a consultation and quote.

Unitron organizes their product lines by platform (such as Unitron Vivante, Unitron Blu, and Unitron Discover Next) and offers each model in multiple technology tiers, typically numbered 9 (premium), 7 (advanced), 5 (standard), and 3 (essential). This allows users to choose a base model and scale up or down in features depending on their needs and budget. Through their FLEX:UPGRADE program, users can even upgrade the technology level after purchase without switching to a new device.

Below are the main product lines currently promoted by Unitron:

• Moxi Vivante: Their latest RIC (Receiver-in-Canal) family with sleek, rechargeable designs. It is considered the premium line of hearing aids. It features Unitron’s newest Integra OS sound processing and offers features like AutoFocus 360, HyperFocus, tap control, and made-for-all connectivity. Available in multiple colors and four technology tiers
• Moxi Blu: Built on the Blu platform, this RIC family includes options for both rechargeable and disposable batteries. Offers sound optimization, environmental classifiers, and access to the Remote Plus app
• Stride Blu: Behind-the-ear (BTE) models for moderate to severe hearing loss, combining powerful amplification with modern connectivity features. Also available in rechargeable or standard battery formats
• Insera Blu: In-the-ear (ITE) and custom models offering a discreet fit with Bluetooth compatibility and personalized sound performance, suitable for those seeking a more tailored or invisible option
• Shine Rev+: A value-oriented line targeting users who need essential functionality and reliability at a lower cost. It’s not part of the premium platforms and typically excludes high-end features like streaming or tap control

Pricing is not standardized, but through general research, it can be inferred that Unitron hearing aids typically range from $1,000 to $3,500 per device, depending on the model and technology level. Additional services like professional fitting, remote adjustments, warranty coverage, and accessories such as TV connectors or partner microphones may involve added costs, depending on the clinic's service package.

Unitron’s pricing approach emphasizes flexibility. Rather than locking users into a high-cost upfront decision, their tiered technology system and FLEX:TRIAL options allow wearers to test different levels of performance before making a long-term commitment. This model can reduce buyer risk and improve satisfaction over time.

Advantages

• Flexible upgrade paths without changing devices: Unlike many hearing aid brands that lock users into a single technology level, Unitron’s FLEX:UPGRADE system lets wearers begin with a lower-tier model and upgrade to more advanced features later, using the same device. This future-ready approach is ideal for people whose hearing needs or budgets may change over time, offering more control and long-term value without requiring a new purchase
• Real-time feedback for faster fine-tuning: Unitron’s Remote Plus app allows users to submit immediate feedback about their listening experience, which their audiologist can use to make data-driven adjustments. This eliminates guesswork and helps ensure the device adapts to real-world environments. For wearers, this means quicker relief from discomfort and better performance across daily situations
• Universal Bluetooth streaming with hands-free calling: Unlike some brands that require additional accessories, Unitron supports Made-For-All Bluetooth connectivity, allowing direct streaming from both Android and iOS devices. Users can take calls, stream audio, and access voice assistants without touching their phone. This is especially valuable for those who rely heavily on mobile devices throughout the day
• In-app control, coaching, and device support: The Remote Plus app offers volume control and onboarding help, usage tips, and a device locator. These features empower users to manage their hearing aids independently and troubleshoot issues quickly. For new or less tech-savvy wearers, this added support can ease the transition to using hearing aids full-time and prioritize user convenience
• Risk-free trials with real-world testing: Through FLEX:TRIAL, users can test hearing aids in their daily environment before deciding to buy. This removes the pressure to commit upfront and gives wearers time to evaluate comfort, sound quality, and usability. For those unsure about hearing aids or new to the process, it offers peace of mind and a more confident buying decision
• Automatic sound optimization across environments: Unitron’s Integra OS continuously analyzes and adjusts sound settings based on environmental input, such as moving from a quiet room to a noisy street or a car ride. This reduces the need for manual adjustments and helps maintain speech clarity and comfort throughout the day, even in complex or changing situations
• Discreet designs with modern rechargeability: Unitron’s latest models feature slim, ergonomic housings and built-in rechargeable batteries that deliver all-day performance. These devices appeal to users looking for something both stylish and practical, eliminating the hassle of replacing batteries and supporting more active lifestyles  

Disadvantages

• No CROS or BiCROS solution for single-sided deafness: Unitron currently does not offer hearing aids with CROS (Contralateral Routing of Signal) or BiCROS functionality, which are essential for individuals with single-sided deafness or asymmetrical hearing loss. These systems transmit sound from the unaided ear to the better-hearing ear, improving awareness and speech clarity in complex environments
• No rechargeable options for custom in-ear devices: While Unitron offers rechargeable options in their RIC and BTE models, their in-the-ear (ITE), in-the-canal (ITC), and completely-in-canal (CIC) hearing aids only come with disposable batteries. This limits flexibility for users who prefer a discreet form factor but also want the convenience of rechargeable technology
• Rechargeable models may feel bulky for some users: Some wearers have reported that Unitron’s rechargeable RIC models, such as the Moxi Jump R, feel slightly bulkier compared to their non-rechargeable counterparts. This can be especially noticeable for users who wear glasses or have smaller ears, as the added thickness behind the ear may cause discomfort or create friction. While not a dealbreaker for everyone, it could impact comfort and fit for those with specific physical considerations
• Battery life may fall short for heavy Bluetooth users: Though Unitron’s lithium-ion rechargeable hearing aids are designed to last a full day, heavy Bluetooth usage for phone calls, media streaming, or app interactions can significantly reduce battery life. Users who rely on constant connectivity may need a midday recharge, which could be inconvenient for those on the go or without access to a charger

Customer Experience

Unitron has garnered overall positive reviews, reflecting the quality of their products and services. On Trustpilot, 24 verified reviews for Unitron hearing aids (via Hearing Choices) average 4.4 out of 5 stars, with 54% five-star and 38% four-star ratings, indicating strong overall satisfaction.

Positive feedback

Many users highlight how Unitron devices significantly improved speech clarity, even in noisy situations, and praised the comfort and ease of use. For example, one user noted their tinnitus was cut in half, and several appreciated the discreet design that accommodates glasses wearers. Others commended the quality of service and support from their hearing care professionals, with one remarking on “quick, clear, and precise” assistance. Consistent themes include reliable Bluetooth connectivity, everyday comfort, and clear sound performance for TV, phone calls, and conversations.

Critical feedback

Despite positive reviews, some users reported issues with battery life, especially under heavy usage, and noted devices occasionally felt “tinny” or required additional fine-tuning. One review pointed out that users who purchased remotely lacked in-store prescription optimization. There are also scattered mentions of discomfort due to survey or follow-up practices. Additionally, a few users reported uneven performance in complex environments and questioned noise management.

Proactive approach

While Unitron does not directly reply on Trustpilot, clinics using their products often engage with customer feedback, offering additional adjustments or follow-up service. The availability of in-app remote fine-tuning and clinic-based support helps address concerns proactively by enabling users to refine their hearing aid settings over time.

Customer Support

Unitron offers several ways for users and hearing care professionals to get support, primarily through phone, email, and a comprehensive online help center. In the United States and Canada, customer service is available via toll-free phone at 1‑877‑492‑6244, with additional local numbers and email options for more specific inquiries. While Unitron does not offer 24/7 customer service or live chat at this time, their business hours support is consistent and backed by local offices across multiple regions.

For self-guided help, Unitron maintains a detailed Help & Support section on their website, which includes FAQs, repair request forms, Bluetooth troubleshooting, device pairing guidance, and quick-access links to manuals and video tutorials. Their Remote Plus app user guide (PDF) offers a full breakdown of how to pair devices, submit listening feedback, and use features like remote fine-tuning and the device locator.

In addition to basic support, Unitron provides detailed technical and product training for hearing care professionals through downloadable materials like the TrueFit fitting software guide. For users with physical accessories such as remote controls, manuals like the Remote Control 2 user guide offer practical instructions on setup, maintenance, and troubleshooting.

Unitron’s Remote Plus app, available on Google Play and the App Store, creates a bridge between users and their audiologists. This app enables wearers to send feedback and receive remote adjustments without needing to visit the clinic, improving convenience and care continuity. Overall, Unitron’s support ecosystem is structured to work closely with professional providers while still offering users the tools and documentation they need to manage their devices confidently. 

Conclusion

Unitron stands out in the hearing aid industry by offering adaptable, technology-forward solutions that cater to a wide range of hearing needs. Their FLEX program, automatic sound optimization, and universal Bluetooth connectivity provide flexibility for users who want a device that can evolve with their lifestyle. Whether you’re seeking discreet everyday wear, advanced speech clarity in complex environments, or remote adjustment features, Unitron offers tools that make the hearing journey smoother and more customizable.

Among their strongest advantages are the FLEX:UPGRADE system, which lets users upgrade features without buying a new device, and the Remote Plus app, which supports real-time feedback and remote fine-tuning. These innovations allow wearers to stay connected with their hearing care provider and make gradual improvements based on their actual experiences. Customers particularly appreciate Unitron’s ease of use, reliable connectivity, and discreet form factor. On the downside, Unitron does not offer CROS/BiCROS solutions for single-sided hearing loss, and some users have noted limitations with battery life and feature availability at lower-tier models. Rechargeable options are also not available for custom in-ear devices, which may be a drawback for those seeking both invisibility and convenience.

If you’re experiencing hearing difficulties and want to know more about the best hearing aid brands and options, we offer comprehensive reviews of top providers and a comparison tool to assist in your decision-making process. Additionally, our blog provides valuable insights into the hearing aid industry, helping you make an informed choice tailored to your needs.