Earlens Hearing Aids Review: Unique Fit, Rich Sound

About Earlens

Founded in 2005 by Dr. Rodney Perkins, Earlens is a privately held medical technology company based in Menlo Park, California. Earlens specializes in direct-drive hearing technology and is best known for the Earlens Contact Hearing Solution, a custom-fit, nonsurgical device that vibrates the eardrum to deliver full-spectrum sound. The company’s mission is to transform the hearing experience so people with hearing loss can enjoy everyday life without focusing on their hearing. Earlens addresses common complaints like poor sound quality and limited speech understanding by offering a device tailored to each user’s anatomy and needs, along with features like Bluetooth streaming. In 2019, their second-generation system received FDA clearance, and in 2020, it was named one of TIME Magazine’s Top 100 Inventions.

Features

Rechargeable design: Earlens uses a rechargeable behind-the-ear processor, eliminating the need for disposable batteries. The device charges overnight using a dedicated charging station and provides a full day of use, typically between 16 and 24 hours.
Phone application: The EarLens system supports direct Bluetooth connectivity with iPhones. Through the Earlens Control app, users can stream phone calls, music, and other media directly to their hearing aids. The app also allows for quick adjustments to volume and sound settings without visiting a clinic.
Custom-fit device: Each Earlens device is crafted to fit the unique anatomy of the user’s ear canal. This ensures a comfortable fit and optimal sound delivery. The custom design also helps the lens sit properly on the eardrum, which is key to how the system vibrates sound directly into the ear.
No acoustic feedback: Because Earlens transmits sound mechanically rather than acoustically, it avoids the whistling or squealing often caused by sound leakage in conventional hearing aids. This means users can enjoy higher gain and clearer sound without the annoying feedback loop.
Virtual consultations available: Earlens offers online appointments via Zoom, making it easier for potential users to ask questions, explore options, and begin the fitting process.
Backed by licensed providers: Fittings and ongoing support are provided by a trained network of audiologists and ENT specialists. This professional oversight helps ensure the device is correctly fitted and optimized for the user’s hearing profile.

Products & Prices

Earlens offers a single advanced hearing solution known as the Earlens Hearing System. Unlike traditional hearing aids, this system uses a custom-fitted lens that directly vibrates the eardrum to deliver a broader frequency range and more natural sound.

The system includes a behind-the-ear sound processor with rechargeable batteries, adaptive directional microphones, and Bluetooth streaming capabilities for iPhone users. A custom ear tip transmits signals from the processor to the lens without creating feedback, ensuring clear audio. The package also includes a charging station and access to the Earlens Control app, which allows users to adjust volume, switch programs, and stream audio. Pricing is not listed on their website, as the device is offered through a personalized fitting process that involves both an audiologist and an ENT specialist.

Pros

Advanced lens technology

Earlens stands out by using a custom-designed lens that gently vibrates the eardrum, bypassing traditional speakers found in regular hearing aids. This design allows for sound delivery across a wider frequency range, from 125 Hz to 10,000 Hz, almost double what conventional hearing aids offer. The result is richer sound, clearer speech understanding, and a more natural listening experience.

3-year warranty

The Earlens system comes with a comprehensive three-year warranty that covers manufacturing defects and software upgrades. It also includes a one-time replacement in case the device is lost, stolen, or damaged, offering peace of mind for users making a significant investment.

Financing options available

Because Earlens is a premium hearing solution, the cost can be a barrier for some users. To make their devices more accessible, Earlens offers financing options through CareCredit. This allows eligible users to pay in manageable monthly installments, sometimes with promotional financing rates.

Streaming capabilities

Earlens devices are compatible with Apple’s “Made for iPhone” protocol, allowing users to stream calls, music, podcasts, and other audio directly to their hearing aids. This functionality is integrated into the Earlens Control app, which also lets users adjust volume and switch programs with ease. Streaming directly to the device improves sound clarity and makes everyday activities like watching videos or making phone calls more convenient.

Trial period available

Most Earlens providers offer a trial period, allowing users to test the system in real-world situations before committing. During this period, users can work with audiologists and ENTs to fine-tune their settings and ensure a good fit. While terms vary by provider, the availability of a trial period helps reduce the risk for first-time users and supports better long-term satisfaction.

Cons

No Android app support

Earlens currently supports app control and audio streaming only on Apple iOS devices. There’s no Android app available for adjusting settings or streaming from Android phones.

Limited availability across the U.S.

Earlens services are offered only through select ENT and audiology providers in specific states. If you live outside those regions, you won’t have local access. While virtual consultations via Zoom are available, in-person fittings and support might be hard to find.

Low water resistance rating

The device features low-level water protection. The ear tip and processor must be removed before swimming or showering, and only the lens may stay in, often with earplugs for protection. The system has IP57 rating for the processor and ear tip. This means they’re protected against dust ingress and are water-resistant against temporary immersion up to 1 meter for 30 minutes

Customer Reviews

Most Earlens reviews shared on public forums lean positive. Customers often describe their experience as life-changing, especially in terms of sound clarity and customer support. While there’s no Trustpilot or BBB accreditation, individual reviewers on other sites and hearing forums tend to rate them 4 or 5 out of 5 stars.

Positive review

Positive reviews highlight the noticeable improvement in sound richness and speech clarity, especially in noisy environments. Users also praise the hands-on customer service, including follow-up calls and in-clinic support. One reviewer, an audiologist herself, said music sounds like she remembers it, and that she no longer strains to hear in noise. Another customer shared that after getting Earlens, he was able to perform confidently at a music festival for the first time in years.

Critical reviews

Negative feedback is relatively limited but tends to focus on two areas: price and the fitting process. One reviewer noted discomfort during the device placement due to having sensitive eardrums. Another criticized the high cost, especially since they were asked to pay over $11,000 without much explanation during their initial visit. A few also mentioned frustration with the lack of Android compatibility, though some acknowledged that this feature may be coming soon.

How to Contact Earlens

If you need to get in touch with Earlens, you can reach their headquarters at 4045-A Campbell Avenue, Menlo Park, CA 94025, or call (650) 366-9000. For patient or provider inquiries, contact their support team at (844) 234-5367 or email CustomerCare@earlens.com. To find a nearby provider, visit their Find a Provider page. You can also connect with Earlens on Facebook, Twitter, and LinkedIn.

Conclusion

Earlens offers a unique approach to hearing care with its direct-drive system that uses a custom lens to vibrate the eardrum and deliver fuller, clearer sound. With features like a rechargeable design, iPhone compatibility, and custom fitting by licensed professionals, the device aims to improve speech understanding and reduce common issues like feedback. The system includes a 3-year warranty, financing options, and a trial period through select providers. While it lacks Android support and is available only in certain states, most users report a positive experience. For those seeking advanced, nontraditional hearing aid technology, Earlens may be worth considering.

If you’re still exploring your options, we’ve got you covered. Start by browsing our list of top-rated hearing aid providers, then use our comparison tool to see how they stack up. For deeper insights and practical tips, check out our latest articles on the blog.