Teletrac Navman: Precision Fleet Tracking

A Brief Introduction

Teletrac Navman was founded in 1987 and has been a top player in the industry since then. They offer various business solutions, including IT management, fleet tracking, operations management, compliance management, and more. 

They work with various industries, including trucking, construction, retail, nonprofit, hire and rental, passenger transport, service, government, and connected services. They provide tailored fleet management solutions to enhance efficiency, safety, and compliance across these sectors.

Using Teletrac Navman, you can get powerful insights in an intuitive interface to keep your business moving. You can learn details like where your vehicles are, who drives them, how well they work, their operating status, and more. Included within your subscription is a diagnostic tracking device, which allows you to capture more detailed information about a vehicle you own automatically.

The provider promises to offer comprehensive information about your business so you can manage and direct it effortlessly. They have won various awards, including the CES Innovation Award for Software and Mobile Apps in 2016, the Company of the Year in 2014, and the Gold Award for the Most Innovative Company in 2015.

Fleet Tracking Core Features

Teletrac Navman fleet management software has everything you need to keep your fleet moving. It comes packed with features that allow you to monitor your fleets wherever you are. Some of the core features that Teletrac Navman provides their Fleet Management software users are:

Fleet visibility

This feature allows you to monitor your fleet in real time. The fleet management software includes GPS location tracking for powered and non-powered assets, drone-view vehicle tracking, fuel usage measurement, and maintenance record management. Teletrac Navman offers features including instant vehicle and equipment tracking, vehicle mapping, automated compliance, and dispatching with connected workflows. 

Compliance

Once you start using the Teletrac Navman software, you will find that there is no longer any need for paperwork. Through their software and from a single place, you can track and monitor ELD, IFTA, and DVIR data on one platform. Automating Hours of Service (HOS) reporting reduces human error and maintains your drivers’ safety. Syncing, logging, and securely storing data in the cloud simplifies audits.

Safety

Any successful business owner realizes that their most valuable asset is their employees. This is why Teletrac Navman fleet tracking software provides options like comprehensive vehicle data, compliance capabilities, and driver safety training, which make drivers' safety a top priority. Some of the safety features that Teletrac Navman’s fleet management software offers include driver scorecards to benchmark unsafe behaviors like harsh braking, cornering, and acceleration; real-time synchronized alerts with a smart dashcam to record and view driving incidents; and driver training aids and alerts along the road. 

Maintenance and fuel

With this feature, you can reduce equipment downtime and save money with real-time engine diagnostics, fuel usage monitoring, maintenance schedules, and idling reports. Teletrac Navman's tools to help you manage your maintenance and fuel costs include monitoring idling and excessive fuel burn with easy-to-read reports and alerts, instant alerts on driver behavior, fuel usage, and maintenance issues, and scheduled recurring preventative maintenance and tracked fuel purchases. 

Business intelligence

Teletrac Navman software provides powerful insights to help you make informed decisions by securely accessing information through customizable dashboards, reports, and real-time alerts. Key workflow features include tracking critical KPIs in one simple view, building custom reports, setting goals, and measuring performance. The software allows you to customize alerts for quick reactions to critical situations, utilize two-way messaging, custom forms, and proof of delivery, send live routing and road condition updates, and proactively alert customers of delays.

Geofencing

Teletrac Navman fleet tracking software enables you to mark GPS boundaries around specific locations and monitor entries and exits to track arrival and departure times, unauthorized movement, and driver behaviors in sensitive areas. Additionally, you can build reports in the fleet management software to automate customer data, payroll, training, and compliance team processes.

Tracking hardware options

Teletrac Navman fleet tracking offers various hardware options to suit different needs for better communication. The self-install option includes plug-and-play devices that enable instant asset tracking. Managed installation devices are hard-wired and tamper-resistant, making them ideal for securing the most valuable assets. For hard-working equipment and long hauls, ruggedized hardware, which is IP67-rated, provides durability and reliability. Additionally, battery-powered GPS tracking devices are available for non-powered assets, ensuring comprehensive tracking solutions for all types of equipment.

Plans & Prices

Teletrac Navman Fleet Tracking Software has different solutions to fit the needs of companies of all sizes and industries. However, they don't share any information about their prices and plans, so you’ll have to fill out a quote for more information on the services they will provide your business and at what price. This is why we recommend you contact their sales representatives and ask all your questions about the company before you make a purchase.

Advantages & Disadvantages

Benefits

• Customizable plans: Teletrac Navman offers flexible plans tailored to fit the needs of different businesses, allowing companies to select relevant features and scale solutions as needed
• Comprehensive solution: The software provides an all-in-one fleet management solution, covering GPS tracking, maintenance scheduling, compliance, safety, and business intelligence, streamlining operations and improving efficiency
• Industry-specific solutions: Teletrac Navman delivers specialized solutions for various industries, including trucking, construction, retail, and more, ensuring relevant and effective tools that enhance efficiency, safety, and compliance

Drawbacks

• Lack of transparency:  Unexpected costs and unclear contract details can lead to frustration, highlighting the company's need for better communication and clarity

Customer Reviews

They have a mix of customer reviews on many different platforms. On the Better Business Bureau (BBB), they have two profiles, one that is not rated and one that has a B- with no accreditation, seven complaints, and a 1 out of 5-star rating based on one customer review. 

On G2, they have a 4 out of 5 star rating based on 24 customer reviews; on Trustpilot, they have a 4.6 out of 5 star rating based on 2,931 customer reviews.

Positive feedback

Customers frequently praise Teletrac Navman for their robust and user-friendly fleet management solutions. The software is highlighted for their intuitive interface and comprehensive features, making vehicle and asset tracking straightforward. Many users appreciate the ease of use and the efficiency they bring to their operations. Additionally, the promptness of professional installation and the helpfulness of certain representatives are often noted as significant positives.

Common complaints

Despite the positive reviews, some customers express dissatisfaction with Teletrac Navman's services. Common complaints include issues with device functionality, GPS accuracy, and customer service responsiveness. Problems such as devices failing to work properly, system updates causing disruptions, and difficulties in resolving issues with customer support are frequently mentioned. There are also concerns about compliance, inaccurate mileage tracking, and the challenges faced during DOT inspections due to system errors.

Company response

Teletrac Navman demonstrates a commitment to addressing customer concerns, though the effectiveness of responses varies. Some customers report positive experiences with individual representatives who provided exceptional service and resolved issues promptly. However, others feel the customer service experience needs improvement, citing long wait times and inadequate responses to their problems. The company continuously improves their services and addresses customer feedback to enhance satisfaction.

Customer Service

Teletrac Navman is famous for their exceptional customer support. Whether you want to learn about their products or need help with the software, their team of experts will always be waiting to answer your questions.

They offer phone calls and ticket. They are available on social media platforms like Facebook, Twitter, LinkedIn, and YouTube. You can also view their webinars and help centers to learn more about their services and products. Their headquarters is in Irvine, CA, at 310 Commerce, Suite 100, Irvine, CA 92602.

You can call them at the following numbers:
Headquarters phone number: [+1] 800.500.6009
Central office phone number: [+1] 866.527.9896
R&D center phone number: [+1] 877.891.5009 

Final Words

Teletrac Navman is an award-winning company that offers many business solutions, including fleet tracking software. This software helps you track your vehicles and assets effectively without spending an extra dollar. Their versatile features include fleet visibility, compliance, safety, maintenance and fuel, and business intelligence.

Their features are designed to help your business grow, decrease costs, and increase employee productivity. You can choose one of their solutions and contact them or answer the web form on the website to get a price quote that fits your business needs. 

Businesses depend on the data collected from their fleet tracking systems to manage and maintain their fleets better. If you find that Teletrac Navman is not your business's best fleet management provider, check out our top fleet management software providers on our review page. You can also visit our blog page for more information about the industry and the services you can expect to see. If you find more than one provider you are considering, you can compare them against each other using our comparison tool.

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