ManagerPlus by iOFFICE Review: Features, Prices, and Alternatives!

About ManagerPlus by iOFFICE

ManagerPlus has a rich history of providing asset management and fleet management solutions. Founded in 1992, ManagerPlus initially focused on developing software to help asset-intensive industries increase their return on investments and reduce operational costs. Over the years, the company has grown to serve more than 10,000 organizations across various sectors, including manufacturing, agribusiness, construction, and government.

iOFFICE + SpaceIQ, now known as Eptura, acquired ManagerPlus in recent years. This acquisition allowed ManagerPlus to leverage additional resources and technological advancements, further solidifying their asset and fleet management leadership positions. The integration with Eptura has also expanded the company's capabilities, providing customers with even more comprehensive solutions to manage their assets and fleet operations effectively. With the introduction of ManagerPlus Lightning, the company integrated advanced features for comprehensive fleet management, making it easier for businesses to track, maintain, and optimize their fleet operations.

Their fleet management software lets you easily manage your fleet on the road, no matter where you are. It’s mobile-friendly and simplifies the task of tracking and managing fleets. Additionally, it allows you to analyze and improve operations, saving you money. ManagerPlus Lightning from iOFFICE helps you stay closely connected to everyone on your team, regardless of distance.

The software has a mobile app that lets you access everything you need, allowing you to complete tasks more smoothly. You can also easily get important and insightful cost data, information on your assets, and fleet performance statistics. With all of your assets under control, you can run a fleet management business much more effectively and get the job done right.

Features of ManagerPlus Lightning

Here are some of the overall features you can access with ManagerPlus Lightning.

• Centralized equipment tracking and asset management: This feature allows you to track and manage all your equipment, including vehicles, machinery, and facilities, in one centralized system. It offers an asset registry to store detailed information about each asset, such as make, model, serial number, location, and asset maintenance. Additionally, it enables you to set up maintenance schedules for each asset to ensure regular preventive maintenance
• Computerized Maintenance Management System (CMMS): The company provides a centralized platform to manage all maintenance activities, including work orders, inspections, and inventory. It allows you to create, assign, schedule, and prioritize preventive and on-demand work orders. The system includes customizable checklists for inspections tailored to each asset type and automatically generates work orders when inspections fail or when maintenance is due
• Enterprise Asset Management (EAM): This feature offers robust functionality and configuration to manage assets effectively. It provides an easy-to-use interface that streamlines manual processes and reduces downtime. The system includes business intelligence features that generate custom charts, graphs, and visualizations to analyze data and make informed decisions
• Maintenance software: It helps you plan and schedule maintenance work to avoid unnecessary downtime and costly reactive maintenance. This feature keeps track of all maintenance activities in one always-connected database, including work orders, inspections, and inventory. Additionally, it provides mobile access to work orders, asset information, and maintenance checklists for technicians in the field
• Fleet tracking and management: This feature helps manage fleet and vehicle maintenance, automating and simplifying daily operations. It tracks asset health with IoT and condition-based monitoring, auto-generating work orders when needed
• Cloud-based storage: It offers a cloud-based platform that automatically backs up, updates, and manages the system. It provides enterprise-grade data privacy and access from any mobile device or web browser. They state that their app works even without an internet connection, which could make them a great choice for customers with assets working in remote areas

Plans & Prices

Their website lacks clarity on the prices and plans for the ManagerPlus Lightning product. Our research reveals that they offer two different plans for this product: the Lightning Plus and the Lightning Experience. Both options are excellent for different business types; however, the more you pay, the more features and benefits you receive.

Lightning Plus

Starting at $85 per user per month, the Lightning Plus package is a feature-rich SaaS solution designed for developing teams aiming to increase efficiency and visibility in their business processes. Key features include centralized equipment tracking and management, customizable inspection checklists and scheduling, efficient maintenance request handling, data analysis with custom charts and visualizations, and comprehensive training resources and support. It also offers streamlined inventory and asset tracking through barcoding, accurate parts and inventory tracking, detailed asset information storage, efficient work order management, and regular preventive maintenance scheduling. It includes ongoing maintenance plans, cost tracking, performance metric tracking, customizable fields, workflow management, and mobile access for field technicians. You also get flexible inspection scheduling, email notifications, a startup dashboard, insightful reports, and KPIs. Customizable add-ons are available at low prices.

Lightning Experience

Starting at $125 per user per month, the Lightning Experience package offers premium features in addition to everything in the Lightning Plus package. This feature-rich package is designed to meet your fleet management goals. It includes purchase orders, API access and connectors, a feature marketplace, a multi-site toolkit for unlimited sites, and unlimited parts storage locations. It also offers sandbox testing, asset downtime tracking, labor time tracking with a clock in/out, labor cost categorization with labor codes, vendor collaboration through a work order portal, inventory transfers, and warranty and component tracking. You can request a custom quote for tailored needs to avoid paying for unnecessary features. 

Benefits of ManagerPlus

There are countless benefits to using ManagerPlus by iOffice. Here are some of the most important benefits you can use for your business.

Asset management
As can be inferred from their name, ManagerPlus specializes in asset management. Their software is specifically designed to help with management tasks and assist businesses in running their processes more smoothly. Businesses have many assets, naturally, and it can be hard to keep them all under control. Having them all under the control of a single management administrator may also be a hassle.

For these reasons, many companies outsource. It can be very beneficial to have these tasks out of the way. With many responsibilities taken care of and a company’s assets automatically managed, a business has a much better chance at success as a lot of time and money is saved.

A software system like ManagerPlus can significantly improve the workflow process for businesses whose main assets are their fleets. The advantages of asset management software are boundless.

Secure storage
ManagerPlus is cloud-based. This is highly advantageous for many reasons. It means your data is safe, private, and secure. It also means you and anyone you choose can easily access the management data stored on the cloud. With this secure form of storage on the internet, you can say goodbye to wasteful, manual methods of storing and documenting data.
Maintenance workers gain more transparency by accessing important data, such as schedules. The software's mobile app is quite helpful, as it allows you to access your data from anywhere and whenever needed, ensuring you have full control of your fleet at all times. 

Versatile accessibility and uses
With a versatile software system like the one provided by ManagerPlus, you will find many uses and benefits beyond your original purchase. So, with these additional features as a plus, you can run a more effective business in the end.

For example, if you were to buy this software for your business specifically for the fleet management aspect of the software, then you would also be paying for all the other added benefits within the plan of your choice. These extra features will be more helpful than you can imagine. You will find many advantages and pluses to having such handy and flexible software. 

Drawbacks

While they do offer a wide range of features and benefits, they also have disadvantages. Their lack of transparency regarding their services and prices poses a possible challenge for potential customers who are looking for a fleet management company to work with.  

Even though there aren't many obvious drawbacks, this doesn't necessarily mean that the quality of service is excellent. We recommend contacting them and asking any questions you may have before making a decision. Also, contact their previous or current customers to understand their services and customer care better.

What Do Customers Say About Them?

While they have a large number of customers, there are not a lot of reviews written about them across many trusted platforms. Their profile is not rated by the Better Business Bureau (BBB) and has no customer reviews or complaints. This does not necessarily indicate the quality of their services; it might be because not many customers are inclined to write about them.

We have found some reviews on G2 under the name Eptura Asset, with a 4.5 out of 5-star rating based on 10 reviews. On Capterra, they have a 4 out of 5-star rating based on 190 customer reviews.

Positive feedback

Customers have praised ManagerPlus for their comprehensive asset management capabilities and user-friendly interface. Many users appreciate the centralized system that allows them to track everything in one place, reducing the need to switch between multiple platforms. The business intelligence features and data analysis tools are also highlighted as valuable, helping companies streamline their maintenance processes and improve efficiency. Users like the system's flexibility, which can be customized to fit their needs, and the robust support resources available, such as the Knowledge Center and how-to guides. Additionally, the mobile app and iOS platform have been commended for their convenience, enabling field technicians to access necessary information and perform tasks on the go​.

Negative feedback

Despite their strengths, some users have reported challenges with ManagerPlus. Common complaints include a steep learning curve and difficulties navigating certain features. Users are frustrated with the implementation process, especially when transitioning to new software versions. Some reviews mention that the software can be buggy and customer support is not always responsive or helpful. Specific issues include problems with work order and invoice readability, the inability to customize reports effectively, and inadequate support during the transition from older software versions. Additionally, some users feel that the training tools are insufficient, leaving them to figure out many aspects independently​​.

Company response

ManagerPlus has actively responded to customer feedback, acknowledging the issues raised and striving to improve the user experience. They have committed to addressing bugs and enhancing the software's functionality based on user input. The company has also emphasized their dedication to customer support, with representatives reaching out to users who have reported problems to provide assistance and resolve issues. ManagerPlus aims to bridge the gap between customer expectations and their service offerings, continuously updating their knowledge base and support resources to better meet user needs.

Customer Service at ManagerPlus

Their customer success manager team cares about their customers and clients. That is why they have made it easy and relatively accessible to contact them at short notice. You can call them at (800) 730-9965.

Conclusive Statement

In conclusion, ManagerPlus Lightning by iOFFICE stands out as a comprehensive and robust asset management solution tailored for diverse industries, emphasizing fleet management. The software's extensive features, including centralized equipment tracking, computerized maintenance management, enterprise asset management, and cloud-based storage, provide businesses with the tools necessary to optimize operations and enhance productivity. 

While the lack of transparency regarding pricing and some reported user challenges highlight areas for improvement, the overwhelmingly positive feedback on their functionality and customer support underscores their value. ManagerPlus's commitment to continuous enhancement and customer satisfaction makes them a viable option for businesses seeking efficient and effective asset and fleet management solutions. 

To gain a better understanding of their services and customer feedback, it's a good idea to explore comprehensive reviews and reach out to their support team. You can utilize our comparison tool to compare them with other companies and access more information on fleet management companies through our reviews. If you're still unsure about this industry and its potential to benefit your business, consider reading our blog post for more insights before making a decision.

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