GPS Trackit: Miles Ahead in Fleet Management

About GPS Trackit

GPS Trackit is customer-centric software designed with the infrastructure to provide you with IoT solutions. They are a leading company, winning awards and innovating with fleet management, telematics, and video solutions for hundreds of thousands of vehicles globally. They have had a groundbreaking presence in the cloud-based IoT fleet solutions business for almost two decades.

Trackit has received awards recognizing their progressive and commerce-leading expertise and technological advances. Their centralized emphasis on customer service is on par with international standards, which has earned them a place on Deloitte's Technology Fast 500 list.

They assist over twelve thousand fleets worldwide. Since 2002, they have been an inventively creative and dynamic force in cloud-based IoT fleet solutions, GPS fleet tracking, and asset management. Also included in their artillery, but not limited to, are their monitoring and video telematics solutions, which distribute assessable ROI to countless businesses across the globe, including the US and Latin America.
With GPS Trackit, there is something for everyone; they serve freelancers, small businesses, mid-size businesses, and large enterprises.

GPS Trackit Features & Tools

GPS Trackit will guarantee your money's worth with these features within this fleet-tracking software system. The following are some of the features that they offer their users: 

• Application programming interface (API): GPS Trackit's powerful application programming interface (API) allows easy integration with other systems through their web service functionality. Clients and developers can use this API to share vital information like vehicle locations, performance metrics, and engine specs. This integration ensures that all platforms receive up-to-date and accurate information, which helps with scheduling, vehicle maintenance, and resource planning
• Asset tracking and monitoring: They improve fleet management with interactive maps that show the current position of vehicles, their activities within the fleet, and any driver alerts that may be activated. Improved operational control and decision-making result from this feature's guarantee that fleet managers can efficiently monitor and manage their assets
• Work order management: This function provides tools for effective task organization and management, which optimizes corporate processes. Through the automation of work order processes, this system guarantees the timely and accurate completion of tasks, thereby increasing productivity and saving time
• Routing: Optimization of routes is an essential part of the GPS Trackit system. Fleet managers can cut down on wasted time and money on gas and other operational expenses by using this application to plot out the best routes for their cars. By guaranteeing punctual delivery and services, optimized routing also enhances customer satisfaction
• Incident reporting: Problems that crop up during operations may be more easily documented and resolved with the help of the incident reporting tool. The use of GPS Trackit technology makes incident reporting simple and fast, which in turn reduces administrative strain and guarantees effective problem resolution
• GPS tracking: GPS technology is the backbone of GPS Trackit, allowing fleet cars to be tracked and navigated in real-time. Managers can't have efficient fleet management without this function, which helps with tracking vehicles, creating routes, and keeping drivers safe
• Video monitoring and telematics: Advanced video surveillance and telematics technologies are a part of GPS Trackit, providing better insight into driver behavior and vehicle performance. This function assists in enhancing safety standards, minimizing accidents, and offering vital information for training and compliance needs. It also keeps track of idle time and harsh braking with video evidence
• Electronic Logging Device (ELD) HOS compliance: To comply with regulatory standards, GPS Trackit supplies ELDs that automatically record driving hours and assure HOS compliance. To keep records accurate and avoid penalties for noncompliance, this feature can be a lifesaver for fleet managers as well as ensure driver safety
• Trailer temperature monitoring: Fleets that carry temperature-sensitive commodities offer trailer temperature monitoring. This function guarantees that items are carried under ideal conditions, preventing spoilage and ensuring product quality upon delivery

GPS Trackit Prices & Plans

While they have all the prices for their hardware listed on their website, they are unclear about any plans or prices specific to their fleet management software or solutions. To learn more about that, you can visit their website and ask for a custom quote based on your fleet needs.

Benefits of GPS Trackit

The following are some of the most essential benefits that you get:

• Easy-to-use desktop software: One of the standout features of GPS Trackit is their commitment to providing ease of use. The platform is designed with the user in mind, ensuring a seamless and intuitive experience. This user-friendly interface minimizes the learning curve, allowing clients to adopt and utilize the software to its full potential quickly
• Expert customer support: GPS Trackit prides themselves on offering highly friendly and active customer support. Their dedicated team is always ready to assist clients with any issues or questions. This level of technical support ensures that clients feel valued and confident in using the GPS Trackit solutions, leading to higher satisfaction and loyalty
• No contracts: Unlike many other service providers, GPS Trackit does not require clients to sign long-term contracts. This flexibility allows clients to use the service on their terms without feeling locked into a commitment. It demonstrates the company's confidence in their product and their dedication to customer satisfaction
• Training options: GPS Trackit offers a variety of training options to ensure that clients can effectively use their software and maximize its benefits. These training options cater to different learning preferences and schedules, making it easy for everyone to get up to speed. They offer in-person training, webinars, live online training, videos, and documentation
• Mobile app: Their powerful mobile software goes beyond desktop capabilities and supports numerous platforms on mobile devices, such as browsers, Android, and iPhone/iPad devices. Thanks to their mobile compatibility, customers have the freedom and convenience to manage their fleet operations from anywhere
• 30-day money-back guarantee: Customers may test out GPS Trackit's services without taking any financial risk because of the 30-day money-back guarantee
• 90-day right-of-agreement cancellation: Not only does Trackit not require customers to sign a contract, but they also have the option to cancel their arrangement at any time within the first three months if they are unhappy with the service

Drawbacks

Although they have many advantages, like any other provider, they also have their own shortcomings. One of these is their lack of transparency regarding plans and prices for their fleet management solutions. This lack of transparency makes it difficult for customers to compare them with other providers, thus making their final decision more challenging.

This is the only drawback we found, but there may be others. To fully understand the company and their operations, we recommend reaching out to them and asking all necessary questions. Additionally, consider contacting current or previous customers to gain a clearer picture of the quality of their services.

GPS Trackit Customer Reviews

They have a mix of reviews on multiple platforms, such as the Better Business Bureau (BBB), G2, and Trustpilot. On the BBB, they have a B- rating with no accreditation, no customer reviews, and seven customer complaints that were resolved. On G2, they have a 4 out of 5-star rating from one review, and on Trustpilot, they have a 4.6 out of 5-star rating from 184 reviews.

Positive reviews

Many of GPS Trackit's favorable reviews focused on their many useful features. The trustworthy and precise monitoring data greatly assists in effective fleet management. The platform's navigational simplicity was also praised for its user-friendly UI. Several reviews remarked on how attentive and helpful the service crew was, highlighting the exceptional customer assistance. Geofencing, real-time notifications, extensive reporting, and historical data monitoring were some of the comprehensive features that customers valued. 

Clients loved the service since it was affordable and packed with useful features such as dash cams, fuel performance management, and driver scorecards. People also raved about how simple it was to set up and deploy, saying that it let companies roll out the system fast and with little technical hassle. Using GPS Trackit directly led to better route planning, lower fuel costs, and improved driver conduct, all of which contributed to increased operational efficiency, according to users.

Complaints and negative reviews

Some of the most common customer complaints on different platforms concerned unapproved charges, services not provided as promised, and inefficient customer service. An unhappy client complained that the business had unlawfully deducted two payments from their account; contacting billing support only resulted in further delays and the denial of a full refund. Another client brought up that they couldn't set up geo-fences or even use the equipment they bought to its full potential, which resulted in an overwhelming number of useless email notifications and poor unit tracking. The consumer also vented their frustrations about the amount of time they had wasted on customer service without receiving a satisfactory response. 

Also mentioned were issues with the system's incompatibility with vehicles, which resulted in lost revenue and inaccurate tracking data, which impacted operational efficiency. Customer service's lack of effective solutions and refusal to refund payments for services that were not delivered as promised further increased customer dissatisfaction.

The company's response

The company's responses to customer complaints were generally focused on addressing the concerns and improving the customer experience. For example, in one case, they clarified that a customer's account was deactivated due to non-payment and explained how to get it back online after they changed their payment method. In another response, the customer service team apologized for the customer's bad experience; they said they had worked closely with them to fix all the problems, including those with video alerts. On the other hand, they acknowledged positive interactions by thanking customers for their favorable reviews and offering extra training sessions. They also emphasized the availability of their GPS Trackit Learning tool.

Customer Service & Support

The GPS Trackit support team is available by phone at 866-320-5810 from 7 AM until 5 PM ET. Their FAQs and online knowledge base section cover a wide range of topics.

Additionally, you can email them at [email protected] or [email protected] from 8 AM to 8 PM ET, Monday through Friday. You can also access their 24/7 live support through [email protected].

Are They the Right Fit for You?

GPS Trackit offers a solid, comprehensive fleet management system that stands out for their innovative and eco-friendly approach. With a user-friendly interface and robust features—including real-time GPS tracking, route optimization, and video telematics—this cloud-based platform aims to enhance operational efficiency, reduce costs, and support sustainability efforts.

Their commitment to customer service is evident through their flexible policies, such as no long-term contracts, a 30-day money-back guarantee, and extensive training options. This flexibility makes GPS Trackit accessible to many businesses, from freelancers to large enterprises. The platform's affordability and comprehensive feature set, including ELD compliance and trailer temperature monitoring, make them a competitive option in the market.

However, it's important to note that some customers have reported issues with unapproved charges, customer service inefficiencies, and occasional system functionality problems. While these concerns should be considered, the company has tried to address and resolve customer complaints, indicating a commitment to improving the user experience.

Overall, GPS Trackit presents a balanced mix of strengths and areas for improvement. Their wide range of features and commitment to customer satisfaction make them a viable option for businesses looking to optimize their fleet management. 

Prospective users should weigh the benefits against the reported drawbacks to determine if GPS Trackit fits their specific needs. Reading our extensive reviews will provide you with more information on many fleet management providers, and using our comparison tool can help you stack the ones you have in mind against each other. If you are still not sure about fleet management, read our blog to understand more about this solution and how it can benefit your business.

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