Azuga's System: Expanding Horizons & Enhancing Monitoring

About Azuga

Azuga, a Bridgestone company, has offered GPS fleet tracking solutions since 2013. They have continually innovated and developed their products and solutions to provide small and big businesses and drivers with the best products.

They provide services to over 6,000 commercial fleets, government agencies, insurance companies, and automotive industry suppliers in the United States and globally.

Telematics systems like Azuga's use telemetry data and GPS platforms to encourage better driving, increase fuel efficiency, and lower maintenance costs.

This provider has earned several recognition awards for leading software in 2022. However, the Better Business Bureau (BBB) does not accredit them.

Products & Key Features

GPS fleet tracking software and app

Azuga's fleet tracking software allows you to streamline your dispatching processes by assigning your drivers vehicles and tasks. You can send automated dispatch notifications, schedule calls, and check every journey's status, duration, estimated arrival time, and miles driven.

The Azuga platform provides you with a live map view that you can use to see where your fleet is at all times and get information about your jobs, drivers' speed, locations, and weather. The platform also allows you to set up scheduled maintenance alerts, enabling your team to perform maintenance work before needing costly repairs.

Moreover, you can leverage Azuga's insightful reports to better understand your vehicles' usage, operating costs, and driver performances. You can also customize reports with many metrics according to your needs.

Azuga's fleet tracking software comes with a robust mobile application for drivers that works on iOS and Android devices. The driver app offers excellent features, such as:

• Rewards program for drivers with excellent driving behavior
• Dispatch, maintenance, compliance, and training tools
• Efficiency increases with built-in utilities such as vehicle health monitoring, navigation, tracking, and third-party apps
• Timecards to allow drivers to clock in and out seamlessly
• Risk assessment 

Asset tracking

Azuga offers an asset-tracking system that lets you track your equipment, trailers, generators, and more. Their asset tracking system packs geofencing features that allow you to know exactly where your physical assets are in real-time and when they are moving. It will simplify your yard management, allow you to recover stolen equipment quickly, and detect any unauthorized use.

Azuga routes

Azuga Routes is the provider's route optimization software, and it helps businesses cut operating costs, streamline asset distribution, improve customer satisfaction, and generate more revenue. Their route features include:

Route planning and optimization:

• Optimizes multiple routes with time windows
• Optimizes any single route with unlimited stops
• Minimizes the number of routes needed
• Predicts estimated arrival time

Dispatch routes to drivers:

• Dispatches route to drivers' mobile devices
• Real-time alerts on route changes
• Add notes, photos, and videos
• Signature capturing

Easy routing plan:

• Scheduling safety dispatch routes
• Specifies route start dates and times
• Creates custom schedule for recurring addresses

Integrates telematics data:

• Display planned vs. actual routes
• Automatically detects stops when visited and departed
• Allows customers to track orders in real-time

Advanced routing rules:

• Commercial routing restrictions
• Time windows
• Volume and weight constraints
• Avoidance zone constraints
• Max stops per route
• Predictive weather constraints

Field Service Management (FSM)

Azuga's field management software is a cloud-based solution that allows you to take control of your field service operations confidently. FSM is a robust CRM that will streamline your business operations and improve work processing efficiency between the office and field team by standardizing workflows and reducing paperwork.

You can assign jobs easily to crews in the field, including tech leads. In addition, you can monitor jobs and work order status, create and manage estimates and invoices, and customize fields in the Jobs tools to fit your business's data collection needs.

FSM will also help you deliver outstanding customer experiences, as you can assign specialists and technicians to the clients they already know and respond faster and more accurately to urgent customer requests or disputes.

Furthermore, the company offers a more straightforward way to process payments. They will streamline your payment processing with their built-in billing and invoice solutions. You can take payments in-person, over the phone, and online and easily schedule recurring payments. You can also capture insights into your business with robust analytics.

Lastly, they have QuickBooks integrations and many others that simplify and streamline your accounting processes and needs.

Azuga scheduled maintenance

Scheduled maintenance tools will help your fleet stay operating smoothly. It will provide a maintenance dashboard showcasing vehicles needing immediate attention and those with overdue maintenance.
You can create a list of all the services for your entire fleet while keeping historical service records, including receipts. You can also set trigger alerts and notifications for services due, such as oil changes, engine hours, mileage, and other preventative services.
Overall, scheduled maintenance will help you increase your fleet's reliability, reduce fuel costs, and improve driver satisfaction as they have the right tools to complete their job. 

Hardware

They offer an AI dual-facing dash cam with facial recognition, distracted driving detection, seat belt usage, and driver behavior monitoring. The dash cam records both front-facing road events and in-cab driver behavior, providing a comprehensive view of road incidents.

They also provide an electric logging device (ELD) that integrates with your software and manages compliance with federal and state regulations.

They offer rechargeable GPS asset tracking devices with a battery life of up to five years. With this device, you can track assets such as vehicles, generators, mobile lights, and heavy equipment. Trackers can be used on cars, mobile lights, signs, shipping containers, mobile storage units, etc. 

ELD compliance

Azuga simplifies Federal Motor Carrier Safety Administration (FMCSA) eLogs such as Hours of Service (HOS) and Driver Vehicle Inspection Report (DVIR) requirements and ensures you stay updated with all the latest rules and regulations. The provider will streamline your compliance operations and automate time-intensive tasks such as back-office record-keeping, digitalized documents, streamlined communications, and more. This reduces the risk of violations and minimizes the possibility of facing hefty fines.

Driver rewards and gamification

Azuga will help you empower your drivers with their rewards programs and gamification solutions, including driver safety rewards as a service (RaaS). Driver rewards allow your fleet business to incentivize safe driving behaviors according to scores. You can set a budget for how much you want to spend on your rewards program and then set up your conditions for how your drivers can earn these rewards.

Azuga will run the reports for you and determine scores for your drivers. After you approve the best driver, they’ll automate issuing rewards with payment processing features. You can view your reward history, recharge your account, and manage brands through their dashboard.

Reporting and analytics

With access to real-time and historical data, users may create reports uniquely suited to their requirements, allowing them to make better business decisions. The data offered includes a comprehensive analysis of driver actions, vehicle use, maintenance plans, geofencing data, fuel economy, and performance indicators. With these capabilities, companies can streamline their fleet operations, increase productivity, and make data-based decisions, boosting performance and cutting expenses.

The company’s SafetyIQ feature set includes several solutions for improving fleet management safety. It has cutting-edge safety analytics, real-time risk assessment, the ability to teach drivers, and reports that may be customized. With these capabilities, companies may better monitor their fleet operations for potential dangers and idling time, train their drivers to be safer, and reduce the likelihood of accidents.

Azuga Plans & Prices

Azuga offers three plans and packages for their fleet tracking management system; they discuss their starting pricing for each plan. Their pricing model on all plans is per vehicle per month. However, their final prices are quote-based, as they will tailor your price to your business's type, needs, and requirements. Whether they offer a free trial for their plans isn't transparent, but you can request a live demo to see their fleet tracking software in action.

BasicFleet plan
The BasicFleet plan, priced at $25, includes core vehicle tracking features, driver scoring, and rewards. Its features include:

• GPS Tracking
• Alerts and Notifications
• Driver Scores
• Driver Rewards
• Reports
• Geofence
• Unlimited phone, email, and web-based support
• Dual-facing HD camera

SafeFleet plan
This plan includes everything in the BasicFleet plan, plus the must-have safety features and efficiency-boosting tools. It’s priced at $30 and includes many features, such as:

• SpeedSafe
• Distracted Driving
• Panic Alert
• Vehicle Diagnostics
• Scheduled Maintenance
• Trip Logs and Tags
• Fuel Card Integrations
• API Integrations
• TrackMe
• Occupant Recognition
• Messaging

CompleteFleet plan
The CompleteFleet plan includes everything in the previous plans and is priced at $35. They also offer the following features:

• Azuga Coach
• Fuel-Saver
• One-minute Tracking
• Custom Reports
• Quarterly Fleet Review
• Concierge Support

It's worth noting that it's unclear if the devices and hardware they offer are incorporated into the above prices or if they come at an extra cost. It's advisable to inquire about all the essential details from the provider before committing, including their features and any additional fees.

Advantages & Disadvantages

• Demo: This approach enables businesses to explore Azuga's capabilities and receive customized guidance for their fleet management needs
• Extensive features: They provide a suite of features like GPS fleet tracking, eLogs, field service management, driver safety programs, asset tracking, and fleet bundles, catering to diverse fleet management needs
• Specific industry solutions: Many industries can benefit from Azuga's personalized solutions, including the transportation, contracting, logistics, and commercial service provider industries. Companies are guaranteed industry-specific tools to optimize fleet operations using this method
• Live chat: They offer 24/7 customer support through different channels, including live chat, ensuring users can resolve any issues quickly and enhance their overall experience
• Customization of the features:  Customizable features allow businesses to adapt the platform to their specific needs, enhancing its effectiveness

Drawbacks

• Limited durability of GPS devices: According to a pattern of customer reports, Azuga's GPS gadgets don't seem to last as long as those of other suppliers. Customers are responsible for paying shipping fees for equipment replacements, even if the corporation offers them

User Experience

This provider has a lot of mixed reviews on different platforms. The BBB has given them an F and 1 out of 5-star customer ratings. On G2, they have 4.5 out of 5 stars, while on Trustpilot, they have 1.7 out of 5.

Positive reviews emphasize Azuga's effectiveness in tracking vehicles and drivers in real-time, monitoring driver performance, and providing valuable insights for fleet management. According to some favorable reviews, they offer their clients routine services and oil changes.

Many customers also praised the monthly reports for being easy to read and understand. Others were happy with the mobile app and receiving adjustments from drivers for speed limits, unplugging vehicles, and maintenance.  

Customer reviews praised their driver rewards incentive features, the platform's general ease of use, and their fast real-time driver alerts when they are speeding. 

However, there are some negative reviews regarding customer service issues, with complaints about difficulties canceling services, unresponsive communication, and unauthorized charges.

Some customers have reported issues with the installation and functionality of their cameras and vehicle tracking devices. These customers reached out for assistance but were only directed to watch videos on their website, which they found unhelpful. A significant number of BBB complaints were related to unsolicited sales calls following a free trial form submission on the company's website.

Customer Support

You can reach their support team by live chat from their website or by phone and email at (877) 412-0537 or info@azuga.com. 

You can request a live demo from their team to see the software in action, as no free trials are available for the software. 

You can also submit a ticket with your message on their Contact Us page. Several resources are available on their websites, such as product training, blogs, webinars, ROI calculators, and more.

Final Thoughts

Azuga offers inclusive fleet management software packed with great solutions for drivers, dispatchers, managers, and the whole team. They support a variety of industries and tailor their plans to fit everyone's needs. They will help your business get ELD-compliant and update you on new laws and regulations.

Despite some mixed reviews about the company’s devices and customer service, Azuga's extensive capabilities and industry-specific solutions make them a noteworthy option for businesses seeking to streamline their fleet operations and improve efficiency.

If you are looking for the best option for your vehicle, read our detailed reviews and informative blog posts, and compare providers against each other.

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