Merchant One vs PaymentCloud

East Commerce Solutions (ECS), established in 1994, is a credit card processing company based in East Providence, Rhode Island. Tailoring services for businesses of all sizes, ECS offers a diverse range of features. These include 24/7 customer support, innovative programs like the Intelligent Rate Program, and proprietary POS systems focusing on personalized service. Consistently ranking among the top 1% of MSP/ISOs in the U.S., ECS has garnered positive feedback for its streamlined setup processes and excellent support. Despite some reported concerns about customer service quality and transparency, ECS remains a prominent choice in the credit card processing realm, emphasizing accessibility, efficiency, and tailored solutions for businesses navigating digital transactions. The strategic acquisition by Payroc in 2022 adds to ECS's industry significance, marking its commitment to evolving with the dynamic needs of the market.

PaymentCloud is a merchant services company, founded in 2015 and based in Los Angeles, CA, that offers credit card processing to businesses of all types and risk levels. They specialize in high-risk merchant accounts, providing services to industries such as credit repair, adult products, firearms, dating sites, and the like. They feature seamless integrations with many tools like Shopify, OpenCart, WordPress, WooCommerce, and many more. They boast many features in their credit card processing, such as seamless digital payments, digitally trackable and encrypted transactions, fraud protection, contactless payments, and full PCI compliance. They have an excellent reputation among clients, garnering a 4.3/5 score on Trustpilot. Clients generally laud their helpful and patient customer support and their accepting nature toward high-risk businesses. The costs incurred for their services differ and aren’t specified on PaymentCloud's website, as they require prospective clients to submit a quote.