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Adyen vs Global Payments (BuyerZone)

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Pros
  • Global reach
Pros
  • Global reach spanning 100-plus countries with enterprise-scale infrastructure
  • Comprehensive, industry-specific solutions across 60-plus verticals
  • Unified Genius POS platform with deep integration capabilities via OpenEdge API
  • Strong security and compliance tools, including PCI DSS, EMV, NFC, and fraud detection
Cons
  • Minimum monthly billing threshold
  • Limited industry coverage
Cons
  • No public pricing, rates, or fee disclosure
  • Three-year contracts with up to a $500 early termination fee
  • Documented pattern of undisclosed fee additions and rate increases post-sign-up
  • Inconsistent customer service quality, particularly for US-based merchants
Summary

Established in 2006 and headquartered in Amsterdam, Adyen is a leading global payment processing company known for simplifying transactions, payment management, and income tracking. With an impressive clientele, including Netflix, McDonald's, and Microsoft, Adyen's payment processing support various payment methods and currencies, fostering a seamless global reach. The company's transparent pricing model, devoid of monthly fees, provides flexibility to businesses of all sizes. Adyen places a strong emphasis on security, holding top industry standards for encryption and PCI DSS compliance. Their two-step fraud prevention process includes authentication barriers and integrated risk management elements, ensuring a secure payment environment. While Adyen boasts a solid score of 4.8 out of 5 on Capterra for their international capabilities, organized user interface, and diverse payment methods, user reviews on Trustpilot reveal a mix of positive and negative experiences.
 

Summary

Global Payments Inc. is a publicly traded payment technology company (NYSE: GPN) founded in 1996 and headquartered in Atlanta, Georgia. As a Fortune 500 and S&P 500 company, they operate one of the world's largest payment processing networks, serving over 5 million merchant locations across 100-plus countries and processing more than 76 billion transactions annually. Their services include in-person POS systems through the Genius platform, eCommerce and virtual terminal gateways, mobile payments, integrated software solutions via their OpenEdge division, and tools for reporting, analytics, payroll, and fraud management. The company has grown substantially through acquisitions, including Heartland Payment Systems (2016), TSYS (2019), and Worldpay (2026). They hold an A+ BBB rating and have been accredited since 2021, though BBB customer reviews average 1.02 out of 5. Trustpilot scores vary significantly by region. Pricing is quote-based and not publicly disclosed, and standard contracts run for 3 years with early termination fees up to $500.

Quick Stats
  • Customer Experience : Fair
  • Money-Back Guarantee : True
  • Gift Cards : Undisclosed
  • Real-Time Reports : Avaialble
  • Transparent Pricing : Unavaialble
  • Pricing Model : Fixed processing fee & Interchange plus
  • Trustpilot Score : 1.7 out of 5
  • BBB Rating : N/R
Quick Stats
  • Transaction Speed : Undisclosed
  • Customer Experience : Fair
  • Gift Cards : Available
  • Real-Time Reports : Available
  • Transparent Pricing : Unavailable
  • Pricing Model : Custom/quote-based
  • Trustpilot Score : 4.6 out of 5
  • BBB Rating : A+
Selling Points
  • No contracts
  • Diverse payment methods
Selling Points
  • Fortune 500 institutional credibility with NYSE listing (GPN) and S&P 500 inclusion
  • OpenEdge API-first embedded payments platform for software developers
  • Processing volume of $3.7+ trillion annually, scaling to nearly $4 trillion post-Worldpay acquisition
System Features
  • Undisclosed
    Billing & Invoicing
  • Undisclosed
    Electronic Receipts
  • Undisclosed
    Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Undisclosed
    Recurring Payments & Billing
  • Reporting & Analytics
  • Undisclosed
    Virtual Terminal
System Features
  • Billing & Invoicing
  • Electronic Receipts
  • Undisclosed
    Free Hardware
  • Undisclosed
    Mobile Card Reader
  • Multiple Payment Gateways
  • Recurring Payments & Billing
  • Reporting & Analytics
  • Virtual Terminal
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Pricing Options
  • Annual Subscription
  • Free Trial
  • Undisclosed
    Freemium
  • Undisclosed
    Monthly Subscription
  • One-Time License
Pricing Options
  • Undisclosed
    Annual Subscription
  • Free Trial
  • Freemium
  • Undisclosed
    Monthly Subscription
  • Undisclosed
    One-Time License
Third-Party Integrations
  • Undisclosed
    Processing Services
  • Undisclosed
    Accounting Software
  • Undisclosed
    POS
  • Undisclosed
    Productivity Software
Third-Party Integrations
  • Processing Services
  • Accounting Software
  • POS
  • Productivity Software
Operating System Compatabilities
  • Android
  • Undisclosed
    Cloud-Based
  • Mac
  • Undisclosed
    On-Site Installation
  • Undisclosed
    Windows
Operating System Compatabilities
  • Android
  • Cloud-Based
  • Mac
  • On-Site Installation
  • Windows
Supported Payment Options
  • ACH Processing
  • Undisclosed
    Cash Transactions
  • Credit Card Terminals
  • Undisclosed
    Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Undisclosed
    NFC Payments
  • Online Payment Procesing
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Credit Card Terminals
  • Undisclosed
    Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Customer Support
  • Demos
  • Undisclosed
    Email
  • Undisclosed
    FAQs
  • Help Guides
  • Live Chat
  • Undisclosed
    Mobile Application
  • Undisclosed
    Phone
  • Undisclosed
    Tickets
Customer Support
  • Undisclosed
    Demos
  • Email
  • FAQs
  • Help Guides
  • Undisclosed
    Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Tickets

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