AutoNation vs CarMax

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Pros

• Military discounts and offers
• In-house financing
• Comprehensive maintenance services

Pros

• Nationwide used car inventory with vehicle transfer service
• No-haggle, fixed-price purchasing model
• 24-hour test drive availability
• Streamlined online-to-in-store buying process
• Soft-credit-check pre-qualification financing
• 125+ point vehicle inspection and certification
• Multiple financing options
• 7-day guaranteed purchase offer for sellers

Cons

• Unaccredited by the BBB
• Customer complaints over buggy website interface

Cons

• Premium pricing compared to traditional dealers
• No negotiation on vehicle prices
• Lower trade-in offers than private sale value
• Inconsistent post-sale customer service experience
• Potential for delayed title transfer
• Mixed reliability of online account systems
• Limited home delivery availability (60-mile radius)

Quick Stats

• Auto Loan Option : Available
• Financing Options : Selling, buying, and financing cars
• Locations Served : Nationwide
• Qualified Mechanics : Available
• Servicing Departments : Available
• Vehicle Types Inventory : Both

Quick Stats

• Auto Loan Option : Available
• Financing Options : Available
• Locations Served : 253 locations nationwide
• Qualified Mechanics : Not Available
• Servicing Departments : Service and repair departments are available at many locations
• Vehicle Types Inventory : Used

Selling Points

• Military discounts and offers
• In-house financing
• Comprehensive maintenance services

Selling Points

• 10-day money-back guarantee
• Sell-your-car service with no purchase obligation required
• MaxCare exclusionary extended service plan available
• Same-day payment for vehicle sales
• Fortune 100 Best Companies to Work For® (21 consecutive years)
• Free Experian AutoCheck reports on all inventory
• Non-commissioned sales staff guidance

Customer Support

• —

  Undisclosed
  FAQs
• —

  Undisclosed
  Help Guides
• Live Chat
• —

  Undisclosed
  Mobile Application
• Phone
• —

  Undisclosed
  Ticket

Customer Support

• FAQs
• Help Guides
• Live Chat
• Mobile Application
• Phone
• —

  Undisclosed
  Ticket

Money-Back Guarantee

• No
• —

  Undisclosed
  Yes

Money-Back Guarantee

• —

  Undisclosed
  No
• Yes

Payment Options

• Cash
• —

  Undisclosed
  Check
• Major Credit Cards

Payment Options

• Cash
• —

  Undisclosed
  Check
• Major Credit Cards