Four Ways Telematics Can Improve Customer Service
Telematics systems have been in use for years now, and fleet managers have begun to rely heavily on them nowadays with all of the tech solutions they can offer them. So why is telematics so important for fleet management? Keep reading to find out!
It is an understatement to say that telematics is very important for fleet management. With it, managers can easily monitor their fleet vehicles and assets in real-time. The GPS and OBD technology lets them know where their fleet drivers are at all times; with automatic alerts and notifications, fleet management has never been easier.
Below are some of the main reasons why telematics is very important for fleet management.
- Safety at all times on the road
With automated alerts, managers can easily know when one of their drivers is speeding or taking a different route than the one chosen for them. This way, you can ensure maximum safety for everyone and protect your drivers, the passengers with them, and the people around them on the road. You can also make sure your fleets and assets are safe from any risk.
- Streamlining all management tasks
Fleet management tasks seem to never end. With telematics, however, many of these tasks can be automated and taken care of. This will save management so much time and let them focus on more important parts of their business. All of this can be easily done with fleet tracking and management software that will simplify the data on routes and paths, customer trends and preferences, and drivers’ behavior.
- Better insights
With valuable insights and useful data on your fleets and assets, you can improve your workflow, and increase your profits as a result.
- Making sure your business stays compliant
Telematics software is also very important when it comes to making sure that your fleet business stays totally compliant and is avoiding legal risks in general.
- Route optimization
With telematics software, you can find the best paths for your drivers to take and save a lot of money on extra gas.
There are many more reasons why telematics is so important for fleet managers. One of the most important reasons is improved customer service. Below, you will find four ways that telematics can specifically improve your customer service.
With the excellent tech telematics offers, your fleet business can transform completely by improving so much. Telematics should be all fleet businesses’ first choice for providing improved customer service. Without further ado, here are four ways telematics can better your customer service:
In addition to you being able to know where your drivers are at all times, customers can also easily know where they are, where their drivers are, or where their delivery is with telematics! Telematics allows for so much better visibility for everyone. This is a very cost-effective way to improve your ratings and reviews from customers. In other words, telematics can improve customer communication and help you provide them with better services, while also cutting costs for you.
Telematics also ensures transparency and accurate ETAs. Since everything is clear with telematics, everyone is accountable and customers can always know where everything is. This will definitely increase customer satisfaction and greatly improve your customer services.
Accurate Billing Processes
Billing tasks can be kind of hard and take up a lot of time. With telematics, however, fleet managers do not need to worry themselves with these processes anymore. The software will be taking care of these tasks instead by automating them. Since telematics uses advanced tech, the billing process will be much more accurate than manual processes are; this is yet another way to guarantee customer satisfaction. You do not want to deal with accidentally billing customers more than they have to pay. With accurate billing, your customers are bound to trust you more and thus leading to better customer retention.
Another benefit of telematics is that everyone saves money. This will also help you increase your profits, while customers can benefit from price reductions!
Better Overall Relations with Your Customers and Clients
For fleet managers, it is important to help their customers have the best experience with their services. With the help of telematics’ tech, you can have regular communication between customers and your team. This will simplify and improve tracking, billing, pick up, and delivery, as well as reviews! In addition to all of that, telematics can also give you automatic alerts and notifications so your customers can have delivery stats in real-time and custom calls when there is an issue or a delay.
So now that you know why telematics is very important for fleet management and how it can improve customer service, allow us to now provide you with a list of excellent fleet management software systems that have telematics.
Recommended Fleet Management Software:
Samsara is our top suggestion for a lot of important reasons. In addition to the very useful telematics feature, they can give you the broadest fleet tracking options and provide you with some of the most excellent features you will find. For those reasons, and more, it is definitely one of the best choices for you. Below are some of the other main reasons why we recommend them.
A couple of Samsara's best features include the following:
- Integrated routing
- Dispatch tools
- Custom reporting
- Fuel management
- Maintenance workflows
- Mobile fleet tracking application
- Dash cams
- And more
When it comes to their prices, however, they are not advertised. Instead, they are quote-based with the prices set based on your needs, size, and the number of fleets. If you would like to request a quote, you can easily get in touch with them through their website to request your quote right away.
2. Rhino Fleet Tracking
The second recommendation on this list is Rhino Fleet Tracking. They are one of the most popular telematics software service providers in the industry and they can offer their fleet tracking software solutions and services to a wide range of businesses and companies of any size.
Some of the reasons we recommend Rhino Fleet Tracking include the following:
- Route optimization
- Real-time fleet tracking
- Trailer and equipment tracking
- Dash Cameras
- And more
Unfortunately, Rhino Fleet Tracking do not advertise their plans and prices online. Instead, they provide clients with custom quotes based on a couple of factors. If you would like to request a quote, you can contact the Rhino team by emailing them at [email protected] or calling them at 866-486-4439.
Last but not least, Azuga is our third suggestion when it comes to the best fleet tracking software solutions. They are market leaders in the fleet management and tracking industry. They have been trusted by more than a quarter of a million drivers and chosen by some of the best fleet businesses out there.
Azuga has so many excellent GPS and fleet management solutions, some of these include:
- Route optimization
- Scheduled maintenance
- Asset tracking
- Driver rewards
- Fleet tracking in real-time
- Field service management
- Fleet safety and sustainability
- Dash cams
Azuga has three plans to choose from, but prices are not advertised. The prices are also quote-based and will depend on your business’ size, needs, and so on. Below, you will find the plans offered by Azuga.
- BasicFleet Plan
The BasicFleet plan has vehicle tracking features, driver scoring, and rewards. Some of its best features include the following:
- GPS Tracking
- Alerts and Notifications
- Driver Rewards
- Driver Scores
- Dual-facing HD camera
- Unlimited phone, email, and web-based customer support
- SafeFleet Plan
This plan has everything in the BasicFleet plan, in addition to some very important safety features and helpful tools, including the following:
- Distracted Driving
- Panic Alert
- Vehicle Diagnostics
- Scheduled Maintenance
- Trip Logs and Tags
- Fuel Card Integrations
- API Integrations
- Occupant Recognition
- CompleteFleet Plan
The Complete Plan has everything in the SafeFleet plan, as well as the following:
- Azuga Coach
- One-minute Tracking
- Custom Reports
- Concierge Support
- Quarterly Fleet Review