Cylance Smart vs Norton

Cylance was founded in 2012 in Irvine, California, focusing on using artificial intelligence to prevent cybersecurity threats proactively. While their early success was rooted in enterprise solutions, they expanded into the consumer space in 2018 with Cylance Smart Antivirus—a lightweight, AI-based security tool designed to stop threats before they could run. Their antivirus software didn’t rely on traditional signature updates or scheduled scans. Instead, it analyzed behavior in real time and blocked suspicious files. Users could manage multiple devices through a centralized, cloud-based dashboard. They positioned their service as a minimal-intervention alternative for individuals and families seeking quiet, background protection. However, third-party testing was limited. The one major AV-Test evaluation in 2020 gave them strong performance marks but below-average protection results. They also lacked standard features found in broader security suites, such as VPNs or password managers. BlackBerry acquired Cylance Smart Antivirus in 2019 and gradually phased out their home antivirus. Arctic Wolf's acquisition of the company's enterprise solution led to their complete discontinuation by 2024. What did they bring to the table—and what can today’s users learn from their short-lived approach to home cybersecurity?

Norton Antivirus, developed by Gen Digital Inc. (formerly Symantec Corporation), has been a trusted name in cybersecurity since 1991. Headquartered in Tempe, Arizona, Norton offers a comprehensive suite of security tools designed to protect users from malware, phishing attacks, ransomware, and online threats. Their services extend beyond basic antivirus protection, incorporating features like real-time threat detection, a smart firewall, a secure VPN, dark web monitoring, cloud backup, and identity theft protection. With multi-device compatibility, Norton provides security solutions for Windows, macOS, Android, and iOS users. Independent security tests consistently rate Norton highly for their malware detection and overall performance, but user feedback is mixed. Customers appreciate their strong protection, ease of use, and frequent updates, while others criticize aggressive upselling, high renewal costs, and occasional performance slowdowns. Norton’s customer support includes 24/7 live chat, phone assistance, and an extensive knowledge base, though some users report difficulties with billing transparency and subscription management.