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Cylance Smart vs Heimdal Security

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Pros
  • Effective zero-day protection
  • Real-time protection
  • Behavior-based malware detection
  • Cross-platform availability
Pros
  • Multi-layered AI-driven security engine
  • Data leakage protection
  • Dedicated customer support
Cons
  • No VPN, password manager, or additional security tools
  • Lacked regular third-party antivirus test certifications
  • No free version or free trial available
  • Product has been fully discontinued and is unsupported
Cons
  • Complexity for non-technical users
  • No free antivirus
  • DNS filtering lacks polish
Summary

Cylance was founded in 2012 in Irvine, California, focusing on using artificial intelligence to prevent cybersecurity threats proactively. While their early success was rooted in enterprise solutions, they expanded into the consumer space in 2018 with Cylance Smart Antivirus—a lightweight, AI-based security tool designed to stop threats before they could run. Their antivirus software didn’t rely on traditional signature updates or scheduled scans. Instead, it analyzed behavior in real time and blocked suspicious files. Users could manage multiple devices through a centralized, cloud-based dashboard. They positioned their service as a minimal-intervention alternative for individuals and families seeking quiet, background protection. However, third-party testing was limited. The one major AV-Test evaluation in 2020 gave them strong performance marks but below-average protection results. They also lacked standard features found in broader security suites, such as VPNs or password managers. BlackBerry acquired Cylance Smart Antivirus in 2019 and gradually phased out their home antivirus. Arctic Wolf's acquisition of the company's enterprise solution led to their complete discontinuation by 2024. What did they bring to the table—and what can today’s users learn from their short-lived approach to home cybersecurity?

Summary

Founded in 2014 in Copenhagen, Denmark, Heimdal Security is known for delivering AI-powered cybersecurity tools for both home and business users. Their software offers multi-layered protection, dedicated ransomware encryption defense, and efficient performance that doesn’t weigh down your system. Features like automated patching, data leakage prevention, and email threat detection contribute to strong operational efficiency and digital safety. Customer reviews reflect a generally positive experience, with many users praising Heimdal’s threat-blocking capabilities, helpful support team, and overall ease of use once set up. Whether you’re managing endpoints at work or securing your home devices, Heimdal’s solutions are built to handle a wide range of cybersecurity needs.

Quick Stats
  • Security Rating : Poor
  • VPN : Unavailable
  • Price : Starts at $29 per year
  • Customer Experience : N/A
  • Firewall : Unavailable
  • Free Trial : Unavailable
  • Trustpilot Score : N/R
Quick Stats
  • Security Rating : Good
  • VPN : Unavailable
  • Price : Starting at $59.95 per year
  • Customer Experience : Good
  • Firewall : Unavailablle
  • Free Trial : 14-day free trial
  • Trustpilot Score : 4 out of 5
Selling Points
  • AI-driven threat prevention
  • Cloud-based dashboard for managing multiple devices
  • Autonomous file quarantining
Selling Points
  • Defense against Cryptojacking and advanced threats
  • Lightweight design
General Features & Perks
  • Adware Removal
  • Undisclosed
    Anti-Phishing
  • Anti-Spam
  • Undisclosed
    Anti-Theft
  • Anti-Tracking
  • Behavior Analysis
  • Cloud Scanning
  • Dark Web Scanning
  • Undisclosed
    Dedicated Ransomware Protection
  • Undisclosed
    E-mail Scan
  • Undisclosed
    File Encryption
  • Free Version
  • Undisclosed
    ID Protection
  • Intrusion Detection System (IDS)
  • Malware Removal
  • Mobile App
  • Undisclosed
    On Demand Scan
  • Real-Time Protection
  • Spyware Removal
  • Undisclosed
    Vulnerability Scanner
  • Undisclosed
    Webcam Protection
General Features & Perks
  • Undisclosed
    Adware Removal
  • Anti-Phishing
  • Anti-Spam
  • Anti-Theft
  • Anti-Tracking
  • Behavior Analysis
  • Cloud Scanning
  • Dark Web Scanning
  • Dedicated Ransomware Protection
  • E-mail Scan
  • File Encryption
  • Free Version
  • ID Protection
  • Intrusion Detection System (IDS)
  • Malware Removal
  • Mobile App
  • On Demand Scan
  • Real-Time Protection
  • Spyware Removal
  • Vulnerability Scanner
  • Webcam Protection
System Optimization & Performance
  • Undisclosed
    Boot Time Scans
  • Undisclosed
    Browser Cleaner
  • Undisclosed
    Disk Cleaner
  • Undisclosed
    Junk Files Removal
  • Software/Driver Updater
System Optimization & Performance
  • Boot Time Scans
  • Browser Cleaner
  • Disk Cleaner
  • Junk Files Removal
  • Software/Driver Updater
Additional Perks
  • Undisclosed
    Cloud Storage Backup
  • Live Updates
  • Parental Control
  • Password Manager
  • Undisclosed
    Rescue Mode
  • USB Rescue Toolkit
  • USB Vaccination
Additional Perks
  • Cloud Storage Backup
  • Live Updates
  • Parental Control
  • Password Manager
  • Rescue Mode
  • Undisclosed
    USB Rescue Toolkit
  • USB Vaccination
Device Compatibility
  • Android
  • Undisclosed
    Browser Plugins
  • ChromeOS
  • Fire OS
  • iOS
  • Linux
  • macOS
  • Windows
Device Compatibility
  • Android
  • Browser Plugins
  • ChromeOS
  • Fire OS
  • iOS
  • Linux
  • macOS
  • Windows
Customer Support
  • Community Forum
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Phone
  • Social Media
  • Ticket
Customer Support
  • Community Forum
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Phone
  • Social Media
  • Ticket