Wix POS Review: Manage Every Aspect of Your Business

Wix POS at a Glance

Wix was founded in 2006 to transform the process of developing websites for businesses by providing an intuitive and efficient platform. In 2021, Wix expanded their operations beyond the initial objective of streamlining their online presence by implementing their point of sale (POS) system.

By seamlessly incorporating their physical and digital operations, this strategic expansion sought to empower companies by bridging the divide between online and offline commerce. By offering a POS solution, Wix reached another significant milestone in their mission to offer all-encompassing solutions to businesses of various sizes.

Today, the company continues to grow and offer useful features to various businesses. The company has won the 2020 and 2021 Google Cloud Expansion Partner of the Year and the 2023 Global Google Workspace Expansion Partner of the Year awards.

Furthermore, Wix has a dedicated security team responsible for preventing, detecting, and resolving potential threats. By implementing strong security protocols, including anti-fraud measures, third-party risk management, and secure data encryption, they guarantee the protection of sensitive information. In addition, their services are hosted on AWS and Google Cloud Platform-provided cloud-based data centers, further improving security and dependability.

This provider is a PCI Level 1 merchant & service provider, ISO 27001 and ISO 27018 compliant. The Better Business Bureau (BBB) has also accredited them since 2015.

Company’s Features & Services

The POS system features are designed for seamless operations regardless of business, and these features include:

• Omnichannel capabilities: Their point-of-sale system makes it easy for companies to sell products differently. Customers can shop online or in stores; the system helps manage inventory. They offer different delivery options to meet customers ' needs, like local delivery, shipping, or curbside pickup. The system keeps track of inventory levels across all channels, making inventory management easier
• Synced inventory: Businesses can easily monitor their product catalog across various online and offline sales channels with the inventory tools provided. Live inventory status tracking allows businesses to continuously monitor and adjust stock levels based on real-time data. The system can handle up to 50,000 products and supports various product variants, allowing companies to provide up to 100 distinct variations for each product. This helps businesses effectively manage product information and tailor their product offerings to meet the unique needs of online and in-store customers
• Checkout process: Companies can make purchasing easier for customers with their checkout capabilities. They can customize the checkout displays to provide easy access to popular products and promotions. Sales tax is automatically calculated and shown, making pricing clear and transparent. Customers can also save their shopping carts, with various price options available. Companies can create and use custom digital gift cards both online and in-store. Personalized receipts are also available via email or print, providing an enhanced transaction experience
• Hardware: Their hardware offerings include Wix Retail POS hardware for in-store utilization and Wix Mobile POS for sales conducted while on the move. Businesses can personalize their solution by adding other accessories and may take advantage of a small card reader and flexible payment choices. In addition, customers are provided with a one-year warranty, a 30-day money-back guarantee, and free delivery, as well as access to specialized customer care
• Payment processing: Wix Payments, their own provider, allows businesses to streamline transactions through their payment processing tools. With a Wix Payments account, you get a simplified approach to getting started, a unified control panel, a fixed processing fee, and no extra fees for refunds or chargebacks. By implementing end-to-end encryption and adhering to rigorous standards, businesses can provide secure checkout experiences, ensuring that funds are secured. Furthermore, they offer an integrated dashboard that simply manages all elements of their transactions from their desktop
• Analytics and reporting: Their analytics and reporting tools give companies useful information and simplify their marketing efforts. Businesses can easily monitor general performance and sales trends with unified store data from their POS tablet or the Wix Owner app. With custom roles and permissions, pro team management also makes it easy to handle staff members. Coupons and other special deals attract customers to the online store, increasing business reach. Custom reports allow businesses to change how their reports look to show important data better. In addition, the advanced marketing suite includes email marketing campaigns and automated ad campaigns on Facebook, Instagram, and Google, driving brand awareness and conversions efficiently

Pricing & Plans

Software and hardware

Wix offers two retail POS systems for customers, including all the necessary features to launch retail operations. With these two systems, it is essential to note that while there are no additional monthly fees, accessing certain POS features requires an upgrade to the Retail Pro and the Wix Premium plans.

• Complete Retail POS Package: This comprehensive bundle is priced at $1295.00 for Wix Stores subscribers and includes a customer-facing Wix Retail POS Tablet, integrated Wix POS software, a barcode scanner, a cash drawer, a receipt printer, and various payment methods
• Retail POS Essentials: With this kit, you get access to a small card reader for taking payments, a dock to keep your reader charged, Wix POS software for quick transaction processing, and a Wix Retail POS Tablet with a customer display, which includes all the necessary components and is available for $995.00 for Wix Stores users
• Processing fees: They act as their payment provider; therefore, when using the Wix point of sale system, they charge a payment processing fee of 2.6% plus $0.20 for tap-to-pay transactions

Hardware only

• Dashboard card reader: The dashboard card reader costs $295.00 and is created explicitly for Wix Stores and Wix Bookings customers. It facilitates smooth management of offline and online operations and provides support for payments made using cards and contactless methods
• Mobile card reader and dock: The mobile card reader and dock, available at $98.00, lets you convert your mobile device or tablet into a mobile POS solution using the Wix Owner app. This compact card reader enables Wix Store, Wix Bookings, and Wix Events users to securely accept contactless, chip, and magstripe card payments while on the go
• Hardware a la carte: You can explore the Wix POS shop to customize your POS system according to your company's requirements. There, you will discover many POS accessories, such as the printer-driven cash drawer priced at $125.00 and the USB terminal scanner available for $145.00, among others

Advantages

User-friendly interface

Operate your business seamlessly with an intuitive interface, easy-to-navigate menus, and vivid images. This streamlined dashboard simplifies tasks such as managing inventory, adjusting openings, and handling walk-ins. Additionally, the user-friendly interface facilitates efficient employee training processes.
Integration capabilities

Utilize the retail POS system to market your products across various platforms effortlessly. Present customers with a consistent product catalog, both in-store and online, ensuring a unified shopping experience across all channels, including purchasing and delivery preferences.

Streamlined checkout process

Enhance workflow efficiency as employees swiftly process orders and transactions. Benefit from customizable checkout options, automated sales tax calculations, and flexible pricing and discount capabilities. Furthermore, customers can conveniently access and update their carts for a seamless shopping journey.

Multiple payment options

Offer customers the flexibility to pay using their preferred method, whether leading debit or credit cards, digital wallets, gift cards, or contactless payments, all securely processed in person. Secure payment processors like PayPal, Google Pay, or Apple Pay are seamlessly integrated for online payments.

Hardware variability

Optimize operations with various POS hardware options, from mobile scanners to full monitors. This hardware versatility accelerates processes, allowing employees to adjust orders on the fly. The hardware caters to diverse business needs, whether purchased as a package or individually.

Disadvantages

Restricted hardware compatibility

Currently, the software is exclusively compatible with Wix point-of-sale hardware, necessitating business owners to invest in this provider's hardware, which can cost up to $1,295. This restriction poses challenges for start-ups and those transitioning from other POS providers, who cannot opt for more budget-friendly hardware.

Limited availability

Unfortunately, the company's POS system is only accessible to US and Canadian Wix eComm merchants. This limited availability proves frustrating for business owners beyond these regions who view Wix as an all-in-one solution for their needs.

Restricted third-party integrations

The POS system lacks comprehensive third-party integration options, forcing some business owners to juggle multiple programs to manage their operations effectively. This limitation complicates workflows and may require additional resources to streamline processes.

No free trial

Regrettably, the provider does not offer a free trial of their services, hindering potential customers who prefer to evaluate a product before committing. However, individuals seeking further clarification can refer to the sales page to inquire about any available trial options.

User Reviews & Testimonials

Although the Wix POS software has no official profile on any review site, the company has garnered excellent reviews on different sites. Importantly, Wix has a high Trustpilot rating of 4.6 out of 5, which indicates that customers are quite satisfied. In addition, the supplier has a TrustRadius score of 8.1 out of 10 and a G2 score of 4.2 out of 5. The company's A rating with the BBB further bolsters their reputation for dependability and high-quality service, validating their dedication to excellence.

Positive feedback

The customer feedback regarding the user interface is positive, as it enables effortless navigation and efficient administration of tasks such as inventory, payments, and reservations. Furthermore, numerous users commend the platform's website-building functionalities, highlighting its intuitive interface and straightforward upkeep. While some customers praise the kindness and usefulness shown by support staff, others express their disappointment regarding the difficulty of reaching out. Many reviews emphasize effective problem resolution and cooperation with the representatives, including website development and payment configuration.

Critical feedback

One common complaint is the difficulty of contacting customer service, even though the staff and technicians have received mostly good reviews. A major negative aspect of the experience for many customers is their difficulty getting help for their problems. Additionally, the website builder has far more reviews than the POS system, which is noticeable. Significantly, the inability to interact with customer service further complicates the situation when the company continues charging customers for services they have canceled.

Company response

As for the company's response, representatives have been communicating with customers on Trustpilot, G2, and the BBB website to gather more information. Specifically, on the BBB, customers are requested to contact the billing department if they have questions or concerns about the charges. Nevertheless, there are still some customers who aren't satisfied since their problems aren't fixed. Furthermore, officials have stated that the only way to reach the policy team is by email, which might make it difficult for those who need help to get in touch instantly.

What Customer Support Options Do They Offer?

Unlike other companies, Wix's customer service is not as transparent. Instead of using methods like phone or email, Wix uses an indirect approach. While there's no direct line or email to reach out to, they provide the option to schedule a call for inquiries about their POS system.

Additionally, Wix tries to provide support through other channels, including a detailed help center, live chat, and a blog page. Despite its unconventionality, the multi-faceted support system is designed to answer client demands uniquely and efficiently.

The company also offers courses for building your website, managing your business, and growing your brand.

Conclusion

Ultimately, they provide a thorough and all-encompassing solution for overseeing various aspects of business operations, including sales, inventory, payments, and analytics. Wix enables businesses to combine physical and digital commerce in a way that allows them to offer a consistent shopping experience across all platforms, resulting in increased efficiency and growth.

Although the system offers several benefits, such as a user-friendly interface, omnichannel capabilities, and secure payment processing, it is important to consider potential drawbacks, such as limited hardware compatibility and restricted availability in specific countries. Despite these disadvantages, they have received favorable customer reviews, showcasing their dependability and effectiveness in fulfilling corporate requirements. Wix consistently improves its POS system to assist businesses of all sizes in reaching their objectives, with a strong focus on customer service and innovation.

Every business is different, and your needs and goals determine if Wix POS is right for you. We recommend exploring the customer reviews to learn more about the company's performance and reliability. You can also research and compare POS systems by checking out our reviews, comparison tool, and blog page.

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