Get Your Small Business off the Ground With uAccept POS

Company Overview

Uaccept POS, a small business point-of-sale system, was introduced in 2010 by Workwell Technologies. The Carlsbad, California-based company’s goal is to provide effective and easily available technological solutions so that smaller businesses can compete with larger companies.

The provider takes every step necessary to secure sensitive data. Their POS system uses cloud-based software with various logins and permissions. This way, employees only access the information they need for their shift. Furthermore, the plug-and-play PIN pad EMV reader meets the latest PCI PTS V3.0 security standards.

Workwell Technologies is certified by the US Department of Commerce and adheres to both the Privacy Shield Principles and the CCPA for California residents. Additionally, the Better Business Bureau (BBB) accredited the company in 2010.

Company’s Features & Services

This POS system is mainly designed for small retailers and restaurants. With the plug-and-play internet (LAN) connection, you can connect the POS system to the internet through a wired router. In addition, their POS integrates with QuickBooks to import sales data automatically.

The company also provides a range of features for every aspect of your business, including the following:

• Cloud-based POS systems: Information is stored on their secured server rather than the POS terminal. You can view business details and account settings on any connected device. Additional hardware is not required. These systems are ideal for businesses with multiple locations
• Inventory management: View and maintain stock levels in real-time to prevent overstocks and stockouts. Keep track of expired, damaged, or obsolete products for quick replacement. Add up to 20,000 products and unlimited categories. You can also adjust prices to fit your sales and promotions
• Customize taxes: Use the POS system to calculate taxes, fees, and discounts. Customize these elements to fit different products, including naming them for easier access. Easily adjust the total costs of food, products, and services
• Analytics and reporting: View real-time shift and daily reports on customer behavior, sales performance, and inventory trends. Use the information to predict sales and demands while upselling specific products. Filter the results by day, week, and month
• Customer loyalty programs: Customers can enroll through email or text opt-in to receive coupons, promotions, or reward points. Allow customers to earn points by number of visits or total sales volume. Also, use the loyalty program to gain and retain customers through reward and feedback opportunities
• Multistore capabilities: Ideal for businesses with multiple locations. It creates a central space to view operations and reports as well as manage inventory, prices, rewards, and availability for several locations with one piece of software
• Touch-screen monitor: Use the monitor to select products, ring up and process transactions, and take notes. Display purchase lists and transaction details to employees. Consumer-facing screens also allow your customers to view their transactions. Use an optional barcode scanner as needed
• Receipt printer: The internal printer provides customers with physical proof of purchase. The receipts include essential details such as purchased items, prices, and taxes. Use the printer to add your company's name, logo, address, and social media links. You can also order an external printer if needed
• Card reader: Accepts debit and credit payments by tapping, inserting, and swiping the card. Encrypted magnetic card reader makes it easier to customize credit card payments. It supports chip and contactless payments for security and convenience
• Cash drawer: The five-bill cash drawer is designed for cash, signed credit card receipts, and redeemed coupons. Electronically control the drawer by connecting it to the POS terminal. Automatically opens after a cash transaction is complete. Ideal for retailers, restaurants, and specific services such as salons and spas

Pricing & Plans

The provider offers several monthly subscriptions where you can choose one of their POS systems to meet your needs. 

Monthly subscription pricing

The uAccept Account starts at $49 and offers a comprehensive POS solution. Additional POS systems are available for an extra $19, ensuring scalability according to business needs. Optionally, text messaging services can be integrated for $19.99, enhancing communication and customer engagement capabilities.

Their POS system will not function without a subscription plan. Every subscription includes unlimited customer and technical support, free software upgrades, unlimited data cloud storage, and a lifetime product guarantee.

All-in-one POS system

The two hardware packages available for purchase are as follows:

MB3000:
For $649.99, an all-inclusive POS system featuring a 9.7" capacitive touch screen designed for easy interactions is available. It includes a five-bill cash drawer, an internal printer, and an encrypted magnetic card reader to support secure transactions and streamline operations. Additionally, it offers customer displays, loyalty programs, social media integration, and phone ordering capabilities to enhance user interaction and engagement.

The system comes with a comprehensive QSR or retail application to meet the demands of a wide range of businesses. You may add a barcode scanner for $129 and an external printer for $279 as optional upgrades. These add-ons give you even more possibilities to customize it to your needs.

MB2000:
This point-of-sale system, priced at $449.99, has an 8" capacitive touch screen for easy navigation. It also has necessary features such as an encrypted magnetic card reader, an internal printer, and a five-bill cash drawer to guarantee safe transactions and efficient operations. 

The integrated features, which include a customer display, a loyalty program, social media integration, and phone ordering, increase customer engagement and satisfaction. The system's comprehensive QSR or retail application may meet various business demands. As optional upgrades, you can add a barcode scanner for $129 and an external printer for $279. These add-ons provide more options for customized solutions.

Overall, this provider is affordable compared to companies that offer complete POS systems for over $1,000.

Advantages & Disadvantages

Advantages

• All-in-one solution: The software is integrated into the hardware to eliminate the need for additional products. Manage everything on one platform instead of using multiple programs. Use the cloud-based POS server as a central spot for several locations
• Full inventory management: View inventory in real-time to determine what needs to be removed or restocked before the next workday. Adjust prices on the spot to match customer demand, seasonal events, and special promotions. Add unlimited categories and up to 20,000 products
• Customer engagement: Use text and SMS messaging to communicate with customers. Allow customers to send text message orders and receive text receipts. Use the POS for social media management, including Twitter engagement, to reach more customers. Building a connection helps you gain and retain customers
• Real-time reports and analytics: View real-time reports to determine what products are selling and what needs improvement, removal, or replacement. Determine the busiest times based on sales demands, upsell certain products, and run special promotions. You never have to wait days or weeks to view these reports
• Employee management: Authorize employees to access specific features during their shifts. Allow managers more access as needed. View work schedules and sales performances to determine strengths and weaknesses. These features are great for training employees, making improvements, and securing data
• Optional additions: Purchase the barcode scanner and external printer as needed. These additional products are not required to use the POS system. This provides some flexibility for your subscription plan

Disadvantages

• Fewer restaurant features: While the POS works for various small businesses, it has fewer restaurant-related features than other systems. For instance, the system does not offer tableside ordering or tableside payment processing, which is ideal for speeding up restaurant operations
• Bugs and freezing: According to customer reports, recent updates have led to system bugs and freezing. This may result in delayed operations and customer frustration. Fortunately, most bugs and glitches can be repaired. The team just needs to be proactive when addressing them
• Limited hardware and software pairing: The uAccept POS hardware only functions with the software subscription. This means business owners cannot pair the software with other POS hardware. Business owners may want to save money by using software with POS hardware they already own

User Reviews & Testimonials

Workwell Technologies has a Google rating of 4.1 out of 5 and an A+ from the BBB.

Customers are satisfied with Workwell's products and customer service. They are happy with the easy-to-use software and durable hardware, and also felt customer service was helpful with questions and concerns, such as troubleshooting hardware. Furthermore, past and present employees have praised the positive work environment, demonstrating Workwell's commitment to daily operations.

However, other customers are critical of Workwell's products and customer support. Some clients could not use the products because of shipping and billing address issues, and customer support did not offer any solutions or alternatives for this problem. Others had difficulty contacting support regarding a problem with products and payments.

The company has not responded to any positive or critical reviews on Google or the BBB.

Please note that these customer reviews are mainly about Workwell Technologies. It never hurts to do more research on uAccept POS and speak to previous and current customers. You can also contact a sales representative to obtain more information on the POS. This way, you can better understand their services and quality.

Customer Support & Services

To contact the provider, call (800) 518-8925 or text (760) 278-6620. You can also email [email protected], click the chat button, or fill out the form on their website. Use customer service to address questions and concerns or schedule a demo. 

Workwell also has a help center dedicated to uAccept POS. Customer service hours are Monday through Friday, from 7 AM until 5 PM PST.

Furthermore, order information is available under the "Customer Care" section on the contact page. You can also check out their website for answers to specific questions.

Conclusion

uAccept POS works for small businesses ranging from shops to restaurants. The features include cloud-based storage, inventory management, customer loyalty programs, and reporting. You can also access high-quality products, including a secure card reader, five-bill cash drawer, touch-screen monitor, and receipt printer.

Whether you run a drug store or a small coffee shop, their products are designed to streamline operations to help you compete against well-known businesses. Engaging customers through text and social media also enables you to build a presence in your area.

Customers enjoy the all-in-one software, sleek hardware, and optional add-ons. Additionally, the ability to manage multiple locations is perfect for growing businesses. However, the lack of restaurant features, glitchy software and limited hardware and software pairing need improvement.

Your preferences and business goals play an important role in determining the suitability of a POS system. Explore customer reviews to learn more about the product and company. We offer additional resources in the POS category, including reviews, comparisons, and blog pages, for those who want to conduct further research. You need to be confident that the company's performance and reliability align with your requirements.

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