Loyverse POS: Features, Evaluation, & Affordable Pricing

Loyverse Overview

Loyverse (Loyalty Universe) was established in 2014 and has, over the years, become one of the most sought-after POS systems. Their system and products are translated into 30+ languages, and over one million businesses across 170 countries use them.

They target different business areas, including inventory, employee management, sales analytics, payments, customer details, purchase history, and loyalty programs. Some of their selling points are their ease of use and compatibility with different businesses. They also have features targeting specific industries, such as bars and restaurants.

The integration with third-party apps makes Loyverse the go-to POS software for businesses that prefer greater flexibility in managing the back office. Third-party vendors include payment gateways such as Sum Up, Zettle, Ezetap, SmartPay, PayGate, and Cpay.

Over the years, the company has won several awards, including the Best Functionality & Features Award 2023 (GetApp), the Quality Choice Award 2024 (Crozdesk), and the 2024 Trusted Vendor Award (Crozdesk). Unfortunately, Loyverse POS doesn’t have the Better Business Bureau's (BBB) accreditation.

Features & Services

Many small businesses start with the free version because it has various features that help streamline daily operations. The free features include inventory and sales management. Loyverse KDS (kitchen display system) is also free in the restaurant and bar features; it allows instant messaging of orders from the dining room to the kitchen to avoid errors and delays.

Some of the outstanding Loyverse POS features include:

• Point of sale: With Loyverse Free POS, you can run your business from anywhere with various features like mobile sales, multiple locations, customizable receipts, multiple payment methods, open ticketing, discounts, refunds, and support for item variations and modifiers. You can easily manage your cash flow, use it offline, scan barcodes based on weight, and it works with various devices and accessories, including receipt printers and barcode scanners. Improved transactional transparency is a result of customer display functionality
• Inventory management: Loyverse Free POS streamlines inventory management through various functionalities such as CSV spreadsheet item importation, real-time product stock tracking, low stock alerts, purchase and transfer order management, stock level adjustments, inventory counts, production monitoring, label printing, inventory history tracking, and valuation reports
• Employee management: Loyverse Free POS offers employee sales tracking for informed decision-making, workload insights for efficient staff management, access rights management for data security, and a time clock feature for accurate employee hour calculation
• Real-time sales analytics: Loyverse Free POS enables sales trend tracking, popular item analysis, order information, shift management, receipt history review, tax reporting, and sales data export for comprehensive business insights and streamlined operations
• Customer loyalty program: Loyverse Free POS offers customer analytics, a points reward program, purchase history access, loyalty cards for instant identification, customer address printing on receipts, and note-taking for personalized service
• Restaurant and bar features: Loyverse Free POS streamlines kitchen operations with printers for order preparation instructions and a kitchen display system for faster, error-free order transmission, reducing paper waste and promoting sustainability. The system also offers dining option tracking and predefined tickets for efficient order management, enhancing overall restaurant efficiency
• Multiple payment options: The POS doesn’t have an in-built payment system. Instead, you can integrate it with third-party payment gateways. You can indicate whether the payment is cash, card, or mobile money
• Customizable software: Loyverse POS allows you to track your inventory, sales, employees, and customers. You can also customize the menu layout to suit your business needs. For example, if your business is in multiple locations, you can customize it to keep track of all of them under the same account
• Integration: Loyverse Free POS seamlessly integrates with accounting, e-commerce, marketing, and other third-party apps, ensuring smooth data synchronization across platforms. Users can explore additional mobile apps in the App Marketplace for enhanced functionality. With the Loyverse API, businesses can develop custom integrations tailored to their specific needs, supported by comprehensive API documentation for easy implementation

Pricing & Plans

The free version of the Loyverse POS has features that small businesses and startups can use without pressure to upgrade. The free plan includes inventory management, a loyalty program, sales analytics, and multiple store management systems. The Loyverse KD (kitchen display) and Loyverse CDS (customer display) are also available in the free plan.

However, there are limits to these features. They are not ideal for an expanding business. Fortunately, you can get add-ons that incur a monthly charge.

The add-on plans are:

• Employee management ($5/month): The features include access rights, sales per employee, and time card tracking
• Advanced inventory ($25/month): If you have multiple stores, you must pay the same rate for the additional stores. Businesses with more than three stores can request a discounted rate. The advanced inventory feature enables businesses to create purchase orders, manage stock, and receive a detailed inventory valuation report
• Integrations ($9/month): This rate is per store. Once you subscribe to this service, you can integrate Loyverse POS with third-party vendors (some charge an additional fee)
• All prices are exclusive of taxes: All the add-on plans offer a 14-day free trial period. You don’t have to activate your subscription to get the free trial. If you make annual payments, you get two months free. For example, if you opt for the employee management plan, you’d pay $50 instead of $60. If you subscribe to the advanced inventory plan, you will save $50. Businesses that subscribe to the add-on plans receive 24/7 priority online chat support

Advantages

• 24/7 support system: Users receive 24/7 customer support. However, the live chat support is only available to subscribers of the add-on services
• Monitor your business from anywhere: Since you can access the POS system on mobile devices, you can monitor your business from anywhere. You can also process transactions wherever you are
• Scalability: You don’t have to worry about your businesses growing too big for the POS system. Loyverse is scalable, and the add-ons are designed to absorb growth in a company. Businesses often request add-ons when they experience growth in their sales, inventory, and number of employees
• Multiple payment providers: Loyverse POS is compatible with many payment service providers, including SmartPay and PayGate
• Offline mode: Offline mode is helpful because it allows businesses to continue transacting. When the system is back online, all the data is synchronized and updated on the system
• Real-time updates: Get minute-by-minute inventory updates based on sales. Once an item is sold, it is automatically removed from stock. You can tell the value of the sales and the remaining stock just by looking at the POS system
• Hardware convenience: Since the POS software is compatible with tablets, workers can move around the store to assist customers with purchases while updating the system. The restaurant wait staff can also input orders, and the kitchen staff can get them simultaneously
• Accommodates different currencies: The software automatically sets the currency of the country of registration as the default. If you need to change to a different currency, you can easily do so by choosing and saving your preferred currency

Disadvantages

• Doesn’t have built-in payment processing: One drawback of this POS software is that it relies on third-party payment systems to manage payments. This can be inconvenient since users have to pay extra to integrate the payment systems with the POS
• Doesn’t work on Windows or MacOS: While the POS is compatible with iOS, Android, and Chrome operating systems, it doesn’t work on Windows and Mac operating systems, which is why it doesn’t work on some devices
• Separate add-ons: The employee, inventory, and integration add-ons are charged separately, yet most businesses require them
• Lacks some features: The POS system has features specific to restaurants and cafes, but surprisingly, it lacks table mapping and reservation support
• Dependence on third-party vendors: Users must rely on third-party tools to facilitate critical business components. For example, retail stores integrate eCommerce systems, like Shopify and WooCommerce, for better sales management

User Reviews

Over the years, Loyverse has received positive and negative reviews across different platforms. Focusing on ease of use, value for money, features, and customer support, Trustpilot gives them 4.9 out of 5 stars.

Positive reviews

The positive user reviews show they are one of the best point-of-sale tools to streamline service delivery, monitor employee shifts, manage inventory, and improve consumer engagement.

Most Loyverse users, even first-time users, appreciate their ease of use. Many claim detailed sales reports allow them to strategize, boost sales, and monitor inventory at different stores and warehouses. They can also personalize sales and target consumers based on their purchase history.

Users agree it is a sound POS system for startups and small businesses. The free version has enough features to create a reliable system. However, we also found that many users recommend an upgrade when the business expands.

Negative reviews

Some users have expressed their dissatisfaction with the Loyverse POS. For example, some people complained that the system is sometimes slow, with delays experienced when loading receipts or taking orders. Some users also complained of missing images, significantly after they modified them.

The restriction on the device used also seems challenging, especially for people who prefer bigger screens, such as laptops or PCs. Software upgrades also make some older operating systems obsolete.

One of the most common complaints is the absence of alternative ways to reach customer support. Loyverse only offers online support, but even then, the privilege of a live chat is for paying clients. Those using the free version can file complaints but must wait for feedback.

Company response

Loyverse addressed some of the complaints. They advised users to check the Android or iOS versions on their devices because limitations in the devices affect how the product works. Other users offered suggestions, but the company did not address all of the issues raised by users.

It’s worth noting that some of the negative feedback dates back years and involved missing features. Some, like the absence of detailed reports, were addressed in the newer Loyverse versions. Therefore, while they are not directly responsive, it can be said that they are improving their products and services according to customer feedback.  

Customer Support

While they don’t have a phone or email to contact them, they have reliable 24/7 online chat with their support team. However, the live chat support is only available for customers who subscribe to the add-ons. Customers using the free features will still get help, but paying clients are served first.

The help center and blog also have information covering all aspects of the point-of-sale service. Users can explore the information to see if they’ll find the solution they seek without turning to customer support.

Conclusion

Loyverse undoubtedly knew what it was doing when it offered a free POS system for startups and small businesses, which expanded their customer base. Most users claim this is why they chose Loyverse over the other POS systems. However, they stayed and even opted to pay for the add-ons because they were impressed.

The software is user-friendly, cost-effective (even with the add-ons), and reliable. Some users may have complained of glitches, but it doesn’t seem to be a common occurrence. In detail, we have discussed the features, including their advantages and disadvantages.

Once you finish this evaluation, selecting Loyverse as your POS provider becomes simpler. Nevertheless, if you discover that Loyverse does not quite meet your company requirements, explore our thorough reviews of the leading POS providers and make informed choices with our comparison tool. Furthermore, we encourage you to delve into our blog page, which is filled with useful content designed to strengthen your business efforts.

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