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Heartland POS vs Helcim POS

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Pros
  • Comprehensive options for the industries served
  • Extensive security measure
  • Industry-specific solutions
Pros
  • Extremely secure
  • Versatile API integrations
Cons
  • Some prices aren't advertised
  • Expensive early termination fees
Cons
  • Limited third-party integrations
  • Restricted POS hardware options
  • Unsuitable for low-volume merchants
Summary

Heartland, an all-in-one cloud-based, user-friendly point-of-sale (POS) system that incorporates mobile ordering and customer loyalty programs to help you retain your customers, was founded in 1997 in Oklahoma City, US. Heartland POS systems enclose several features, including order, inventory, and employee management. The system targets various industries and business sizes, from quick service to fine-dining environments. Heartland offers flexible pricing options, allowing businesses to select the plan that suits their requirements. Heartland's system aims to protect the customers' data since it is PCI-compliant and paired with EMV-enabled hardware, tokenization, and end-to-end encryption. Heartland received the Leader award in the Point of Sale (POS) Software Awards 2023, the Gold Medal in the Software Reviews, and the 2023 Data Quadrant Gold Medalist.

Summary

Headquartered in Calgary, Alberta, Canada, Helcim has cemented their position as a leading provider in the payment processing industry since their establishment in 2006. Highlighting services for SMBs, Helcim boasts a comprehensive suite of features designed to empower businesses in the digital economy. Their innovative hardware options seamlessly integrate with various devices, facilitating intelligent reporting and real-time inventory synchronization. Moreover, Helcim's commitment to security and compliance is evident through their Level 1 PCI-DSS compliance and utilization of AES-256 encryption technology, ensuring the protection of sensitive customer data. The company's emphasis on transparent pricing, efficient customer support, and user-friendly interface underscores their dedication to customer satisfaction. With a focus on innovation, reliability, and security, Helcim serves businesses seeking secure and efficient payment processing solutions that enhance operational efficiency and foster growth.

Quick Stats
  • Trustpilot Score : 2.9 out of 5
  • Customer Experience : Fair
  • Transparent Pricing : False
  • Pricing Model : Contract with the add-ons
  • BBB Rating : N/R
  • Money-Back Guarantee : False
Quick Stats
  • Trustpilot Score : 4.4 out of 5
  • Customer Experience : Excellent
  • Pricing Model : Interchange-plus
  • BBB Rating : A+
  • Money-Back Guarantee : True
Selling Points
  • Smooth integrations with third-party apps and hardware
  • Venue-specific customizations
  • 24/7 support
Selling Points
  • Automatic volume discounts
  • Robust mobile app
  • Cutting-edge cloud-based POS systems
System Features
  • Automated Payroll
  • Undisclosed
    Automated Tax Filing
  • Billing & Invoicing
  • Cloud-Based Services
  • Customizable Hardware
  • Electronic Receipts
  • Free Hardware
  • HR Add Ons
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile App
  • Mobile Card Reader
  • Real-Time Reports
  • Third-Party Software Integration
  • Time Tracking
  • Virtual Terminal
System Features
  • Automated Payroll
  • Automated Tax Filing
  • Billing & Invoicing
  • Cloud-Based Services
  • Customizable Hardware
  • Electronic Receipts
  • Free Hardware
  • HR Add Ons
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile App
  • Mobile Card Reader
  • Real-Time Reports
  • Third-Party Software Integration
  • Time Tracking
  • Virtual Terminal
Data Security
  • EMV Compliant
  • NFC
  • Payment Fraud Protection
  • PCI Compliance
Data Security
  • EMV Compliant
  • NFC
  • Payment Fraud Protection
  • PCI Compliance
Third-Party Integrations
  • Accounting Software
  • Processing Services
  • Productivity Software
Third-Party Integrations
  • Accounting Software
  • Processing Services
  • Productivity Software
Hardware
  • Barcode Scanner
  • Credit Card Reader
  • Customer-Facing Display
  • Display Screen
  • POS Terminal
  • Receipt Printer
  • Self-Service Kiosk
Hardware
  • Barcode Scanner
  • Credit Card Reader
  • Customer-Facing Display
  • Display Screen
  • POS Terminal
  • Receipt Printer
  • Self-Service Kiosk
Hardware & Software Compatability
  • Android
  • Cloud-Based
  • iOS
  • macOS
  • On-Site Installation
  • Windows
Hardware & Software Compatability
  • Android
  • Cloud-Based
  • iOS
  • macOS
  • On-Site Installation
  • Windows
Pricing Options
  • Undisclosed
    Annual Subscription
  • Undisclosed
    Free Trial
  • Undisclosed
    Freemium
  • Monthly Subscription
  • Undisclosed
    One-Time License
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
  • One-Time License
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Undisclosed
    Videos
  • Webinars
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Check
  • Credit Card Terminals
  • Electronic Signature
  • Gift Cards
  • In-Person Payments
  • Mobile Payments
  • Online Payment Processing
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Undisclosed
    Check
  • Credit Card Terminals
  • Electronic Signature
  • Gift Cards
  • In-Person Payments
  • Mobile Payments
  • Online Payment Processing
Customer Support
  • Demos
  • Email
  • FAQs/Forum
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs/Forum
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone
  • Social Media

Heartland vs. Helcim

Selecting the right payment processing company is crucial for businesses looking to improve transaction efficiency. This article compares two prominent providers: Heartland Payment Systems and Helcim. While both companies provide various payment solutions, they differ in terms of their features, charges, and services. This comparison aims to shed light on the key differences between Heartland Payment Systems and Helcim to help business owners make informed decisions that best suit their needs.

Service range and customization options

Both Heartland Payment Systems and Helcim offer services and products that cover almost all business needs. Heartland offers POS system payments, processing, online payments, invoicing, scheduling, and subscription billing and management. Helcim's services consist of POS system payment solutions, invoicing, and online payments. Both companies offer highly reliable APIs and a set of tools for developers. This flexibility is necessary for businesses needing specific features or interactions with other software.

Heartland has robust customization options that allow you to modify the receipts, invoices, and payments received to suit the company’s brand and operations. Additionally, their POS systems can integrate with various applications, facilitating the seamless creation of a streamlined business workflow. While many other widely available digital payment platforms may lack user-friendly APIs and robust developer tools, Helcim offers these essential resources. The common frustration with customization makes Helcim's POS system particularly appealing, as they provide a simpler and more flexible solution tailored to a business’s unique preferences.

Ease of use and integration

Heartland's POS system is quite easy to use, as they are designed with a simple interface and easy installation. This makes their processes seamless when interacting with other business tools, such as accounting software and e-commerce. Helcim also has a usability feature with a neat and user-friendly interface that enables payment management and the transaction process. Helcim POS is accompanied by other software and is meant to be easily integrated to enhance the harmony of business aspects.

Heartland's Integration features allow businesses to connect to different third-party applications and link POS systems accordingly. This is especially useful for medium and large businesses that use multiple connected tools. Helcim is simpler in terms of integration and aims to connect clients’ businesses with the most used business software and applications. This makes Helcim a better option for small to medium enterprises that require a streamlined integration solution.

Security and compliance

Security and compliance are significant in today’s payment systems, especially for companies such as Heartland and Helcim. Both companies use encryption and fraud detection technologies to secure transactions and customers’ data. Additionally, the two companies adhere to PCI DSS standards, meaning their payment processing services are approved according to the current market standards. 

Although Heartland and Helcim are dedicated to providing secure services, they have different compliance strategies and security measures. Heartland offers every tool that a business might need for security and has six compliance certificates to show for it. Helcim follows industry standards but focuses more on simple and clear security measures. They are catered to businesses that want a simpler security and compliance model.

Pricing

Heartland Payment Systems and Helcim’s pricing strategies are both fair and cater to all business sizes. Heartland’s pricing consists of transaction fees, monthly fees, and additional charges for certain services. Their numerous subscription services enable clients to select the most suitable service plan. The company clearly states transaction and monthly fees, ensuring full transparency.

There are clear differences in each company’s pricing structures. Heartland's pricing for their products and services is extensive and somewhat complicated. It may also be costly, particularly when additional fees are required for extra services. On the other hand, Helcim’s price structure appears to be much more advantageous for all business types.

In summary, both Heartland Payment Systems and Helcim offer comprehensive payment solutions that are suitable for various business needs. Heartland excels in robust customization options and extensive integration features, making them a strong choice for medium to large businesses. However, their complex and potentially costly pricing structure can be a drawback for some.

On the other hand, Helcim stands out with their user-friendly APIs, simple and flexible customization options, and straightforward pricing structure, making them an ideal choice for small to medium enterprises. Both companies prioritize security and compliance, adhering to PCI DSS standards and implementing advanced encryption and fraud detection technologies.

Ultimately, the choice between Heartland Payment Systems and Helcim depends on your business’s needs, size, and budget. Consider these key differences to make an informed decision that aligns with your business goals.

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