Agilysys InfoGenesis POS vs Lightspeed Restaurant U-Series

Agilysys is an Alpharetta, GA-based software development company that provides POS services for the hospitality industry. They have several well-established customers of all sizes in North America, Europe, and Asia. Their services include tools for optimizing digital menus, streamlining kitchen orders, making reservations, self-service kiosks, managing gift cards, online ordering and payments, mobile check-in/out, property management, simplifying guest loyalty and promotion management, and more. InfoGenesis POS has an intuitive user interface and is easy to navigate, even for first-time users. They are PCI-DSS compliant, assuring top-notch security for sensitive customer and company information. The company has an excellent reputation, ranking as one of the best restaurant POS providers, and no critical customer complaints are recorded online. They have won several awards, including the Best Companies and Big Awards for Businesses in 2022, Big Innovation in 2023, and the Software Reviews Gold Medal. While not BBB-accredited, they have majorly positive reviews from satisfied clients. G2 gave them a 3.9 out of 5, TrustRadius a 5.9/10, and Capterra topped with a 5-star rating. Most customers express satisfaction with the user-friendly interface, reliability, mobile support speed, and overall functionality.

Upserve opened their doors in 2009 in Providence, Rhode Island. Expanding their offerings over the years has brought them from being a social network to a leading POS provider. The company offered multiple price packages and helped customers choose their hardware and software packages to meet their unique business needs. Upserve serves merchants in over 100 countries, expanding beyond North America with Lightspeed’s acquisition. The POS system offered by Lightspeed U-Series works with Windows, MAC, iOS, and Android, offering seamless integration for top third-party applications like QuickBooks, Grubhub, and DoorDash. The company has received mixed reviews over the years, with many customers pleased with the ease of use and customer support, while others complain about system crashes and ineffective support services. Upserve’s name means putting customers first and listening more than talking, which has helped them become a trusted source for POS systems in the restaurant and retail markets.