Brilliant POS System: A Full-Service Provider

Brilliant POS Overview

Brilliant POS prides itself on providing lasting relationships with its clients. Since their inception, the company has grown a large market share by focusing on developing feature-rich, user-friendly, and efficient POS systems, which they market to franchise, large, medium, and small businesses. Their solutions are suited to a variety of industries including those of retail, food and beverage, hospitality, grocery, salons, healthcare, and home and field services.

Brilliant POS has established itself as a market leader in the POS industry, thereby providing innovative solutions and mobile technologies that have been significant for their clients to achieve customer satisfaction, increased sales, and improved efficiency. The company is known for its commitment to staying ahead of the dynamic needs of modern businesses and ensuring their continued improvement. They offer POS software and service solutions built around Clover hardware, such as terminals, registers, and mobile card readers. Among their many features, they provide tools for managing customers, employees, and inventory; as well as analytics tools and useful integrations.

Brilliant POS is compliant with data protection for its customers, which is enhanced through the Secure Sockets Layer (SSL) encryption. This allows them to secure their customers’ personal information and sensitive payment data before its storage on the cloud. They seem to have a good online reputation among customers and employees, and are accredited by the Better Business Bureau (BBB) with an A+ rating.

Brilliant POS Software Features

No matter your business type, you'll need features that can make managing your transactions and other business requirements easier. In the case of Brilliant POS, these are the specific features that they offer:

• POS software: Brilliant POS uses three software tools to help you manage your business:

  • Clover: The Clover POS software offers a range of tools to help you manage your business efficiently, from processing transactions quickly, to accepting all types of payments, to simplifying staff management. You can also easily manage your inventory and obtain detailed reports. You can choose a custom plan for your business needs with their POS system, with device choices such as Clover Station Duo, Clover Station Solo, Clover Mini, Clover Flex, and Clover Go

  • Cash Register Express (CRE): This is a comprehensive management system that can handle everything you need for your business, from inventory tracking to faster checkouts. You can also create attractive marketing and loyalty programs for your customers, get custom-branded gift cards, manage your staff, and improve accountability to lower theft. The software is user-friendly and easy to operate, with a back-end with all the necessary functions for your business

  • Restaurant Pro Express (RPE): This software helps you quickly and easily take orders with customizable buttons and hotkeys. With RPE, you can easily manage your inventory, create loyalty and gift card programs, and gain employee insights. You can also get detailed statistics to better manage your employees and kitchen performance

• Easy-access dashboard: The system has an intuitive interface that's easy to use on all devices. You can quickly train your employees on the categories of features available on the main screen, and the back-end dashboard has useful tools for employee and inventory management. This feature is only available on Brilliant's Clover devices and is not available on Restaurant Pro Express or Cash Register Express software

• Payment processing: Brilliant POS offers free account setup, accepts all payment types, provides dedicated account management, competitive pricing, and fast deposits

• Customer engagement: You can engage with your customers by creating marketing campaigns, loyalty programs, customized gift cards, and rewards with points and discounts. You can also give your customers a personalized experience by sending them coupons and incentives via email or physical mail

• Employee management: They offer comprehensive solutions for managing your employees' shifts and tracking their hours, including their labor scheduler, time clock tool, and payroll processing. They also provide reporting and analytics tools to help you gain insights into their workflow, identify busy times, track team performance, and limit their security permissions

• Inventory management: They offer features to track products, such as fast-moving items and low inventory reports, helping business owners make informed decisions. You can view all transactions by customer, hour of sale, and item category and manage employee clock-in/out times and performance. This data is essential for improving business performance

• Customer relationship management: They provide dedicated account managers to clients. They guide you through the setup process and provide 24/7 support through phone, email, or chat box

• Analytics and reporting: The company has impressive analytics and reporting capabilities. The system gives you access to a cloud reporting feature that allows you to analyze the POS, customer relations, and loyalty program reports from anywhere in the world as long as you are connected to the internet. The reports are well-detailed, allowing you to make informed business decisions

• Integrations: Brilliant POS integrates with software such as BevSites, Get Seller, and QuickBooks. However, their integration capabilities are otherwise limited

Brilliant POS Plans & Pricing

They have various plan tiers that allow clients to choose according to their business requirements and budget, based on specific POS units or industry needs. Most involve using Clover devices, one of the best companies for POS hardware. Their pricing model is based on transparency. They advertise a tiered pricing system where the prices shown on the website are the charges customers will pay. As standard, their plans include initial setup and training, a dedicated account manager, offline functionality, and cloud reporting and analytics. However, factors such as business size, industry, and specific requirements can affect the final price.

The plans and costs of Brilliant POS are as follows:

• Clover Mini & Clover Flex: Under this category that comes with either of those hardware tools, you can choose from three options:

  • Payments Plus: This plan costs $4.95 for the first device connected to the system and an additional $7.95 for every extra device connected after that. It is a basic package that allows you to monitor your credit and cash sales in real-time from anywhere in the world, and includes the acceptance of all payment methods, capturing electronic signatures and tips on the screen, sending and storing digital receipts, setting employee permissions and shifts, enabling customer engagement and marketing, limited access to the Clover App market, and 24/7 support

  • Register Lite: With this plan, you are charged $14.95 for the first device, and $9.95 for every additional new register. You would receive all payment features included in Payments Plus, personalized setup and training, and basic order management capabilities such as creation, saving, and refunds. You would also have access to basic inventory management features such as item-level tracking. Additionally, the Clover App market selections for this option are more extensive

  • Register: Here, they charge $49.95 for the first devices to be connected and $14.95 for additional devices. This option has all the features of the Register Lite package, plus advanced item management such as item level variants and costs. It also features advanced order management such as types, exchanges, and combines. You also get full access to the Clover App market, and you can scale order integrations by weight

• Clover Station: This category is the one you'd choose if you need the Clover Station Solo or Duo point-of-sale systems, where you are charged $49.95 for your first device and $14.95 for additional such hardware. This package allows you to get simple pricing with fast access to funds, with support available 24/7. You get support for a larger 14’’ touchscreen if desired, and you can monitor your credit and cash sales in real-time. It otherwise offers the same benefits found under the Register plan

• Counter or Table Service Restaurant: This tier offers two plans tailored to your restaurant needs. For counter service devices, they charge $54.95 for the first device and $14.95 for additional devices. If you want table service devices, they charge $84.95 for the first device and $14.95 for additional devices. The service in this tier allows you to experience contactless dining with the QR-code order and pay system. You enjoy item and order-level discounts, Clover online menu with no-fee online ordering, pick-up and delivery order types, and individual logins and permissions. This package also allows you to manage your shifts and payroll integrations. You get stock tracking and marking ‘sold-out’ items. If you want color-coded categories in your items, this tier offers item modifiers and labels

If you need other hardware tools, Brilliant POS offers many such tools and accessories for sale right from their website, transparently priced. On the other hand, they are not as transparent about your payment processing fees, although they promise affordable prices. You have to contact their sales reps for the exact rates you would incur, which you may do by scheduling an online live demonstration of the system or calling them at (855) 515-7510.

The Advantages of Brilliant POS Services

They strive to offer great products and solutions to entice you to use their services. Some of their perks include:

• Detailed real-time reports: They provide comprehensive reports for real-time and accurate analysis, including for low stock alerts, aiding you in making informed business decisions

• Minimal risk with ID scanner: The system's ID verification feature minimizes your risks as associated with data entry errors when checking IDs

• Enhanced customer engagement: Their system enables further customer engagement opportunities through follow-ups, bookings, and appointment scheduling

• Seamless payroll system: The labor scheduler organizes your employee hours seamlessly, integrating employee services into the payroll system

• Offline payment processing: Their solutions allow for payment processing even during internet and power outages, ensuring business continuity

The Disadvantages of Brilliant POS

• System incompatibilities: They require you to have Clover hardware for software installation, limiting their compatibility with your existing systems and potentially necessitating a migration

• Platform restriction for RPE and CRE: Restaurant Pro Express (RPE) and Cash Register Express (CRE) can only be installed on systems running Windows 7 and newer

• Limited app integrations: While it integrates with some software (BevSites, Get Seller, QuickBooks), Brilliant POS lacks compatibility with a wide range of other applications

The Brilliant POS User Experience

Brilliant POS receive overwhelmingly positive reviews from customers online, although they are only reviewed in a handful of such websites. They receive a 4.9 out of 5 review score on both Trustpilot and Google reviews. They garner a similarly high 4.87 out of 5 score on the BBB; where they have an A+ rating, as previously mentioned. These scores are significantly higher than those of other POS companies.

The major point of praise for Brilliant POS noted in the customer reviews was the generally supportive and excellent customer service, which they access via phone conversations, live chat, and email. Users report having helpful and informative customer service experiences that helped them make informed decisions. Customer support has also been noted to help clients set up the new POS system. Given that some clients had to change their entire system into the Clover system, they were satisfied that they had the support to hold their hands in the process, which eventually resulted in a seamless and more efficient system.

In general, users are concerned about the complexity of Clover products and the contractual obligation to use them. That said, most reviewers have found that this company has a great service record and will help them through the entire process of adoption. They answer any device or system-related questions they may have, address their concerns, and guide them through system operations until they were ready to process payments themselves.

Brilliant POS Customer Support

There are several ways to contact Brilliant POS, although none of the methods found on their website are specifically designated for customer service. You may call them at (855) 515-7500 or email them at info@brilliantpos.com. You can also fill out a contact form to have them reach out to you.

You will also find a live chat box on their website, or you may access your dedicated account representative via their system after signing in. Keep in mind that their customer support is available 24/7 throughout the year.

Final Verdict

Brilliant POS stands out as a full-service POS provider with robust features designed to cater to diverse industries. They strive to offer budget-friendly solutions to enhance business growth and performance insights. The company's commitment to lasting relationships with clients is reflected in their POS systems' feature-rich and user-friendly interface, marketed to businesses of varying sizes and across different sectors, including retail, food and beverage, hospitality, grocery, salons, healthcare, and home services.

They offer innovative mobile technologies that increase sales and improve efficiency while ensuring data security with SSL encryption. The company has an excellent online reputation and strives to offer you the best prices transparently, with plans for specific hardware or industry needs. Customers praise their exceptional service, but some potential downsides include system incompatibility, limited third-party integrations, and platform restrictions. Overall, Brilliant POS is a reliable and customer-focused solution in the industry.

Whether or not you opt to use their POS system will depend as much on your current situation and equipment as it does on your future requirements. Are you looking for a specialized convenience store POS or a scalable solution that essentially runs your entire business? Compare Brilliant POS against other companies, and read our reviews of the best point-of-sale system providers. Also, if you'd like to read more about POS systems, you can find many articles on this topic on our blog page. By doing a lot of research and analyzing your every need, we're certain you can find the best choice for your business.

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