Aldelo POS Systems Exceed Modern Restaurant Demands

Company Overview

Recently entering their 25th year in the POS industry, Aldelo seeks to remain at the forefront through year-round development pursuits, offering incredible innovation and a streamlined approach with each new restaurant application. 

The company provides cloud-based POS systems for restaurants, bars, and lounges. With encrypted end-to-end payment processing, facial recognition technology, PCI compliance, and EMV transactions, the company focuses on customer and merchant security.

Aldelo completed NTEP certification in 2021, and two years later, they began industry-leading work in AI with AI-based menu item prediction. The company is also developing facial recognition and tip-adjusting automation, helping owners and staff members serve customers more intuitively and with less stress. 

The company partnered with Evolv Payment Processing in 2023 to offer a seamless end-to-end experience. The Better Business Bureau (BBB) does not accredit Aldelo, but they have an A- rating with no customer reviews and five complaints.

Company's Features & Services

Aldelo offers a complete POS system to meet the specific needs of many restaurants, bars, and lounges, including pizza shops, casual cuisine, and more refined restaurants. Aldelo's POS system offers integrative features, including the following:

• POS software: With their cloud-based software, Aldelo allows you to customize your system with non-proprietary hardware, promising to save business owners thousands of dollars. The company offers a range of customization options that create simple to complex systems that allow you to maximize your operational efficiency
• Hardware: The company offers a range of iPad display sizes from 12.9" to 7.9", and you can choose from a standard stand or a powered one. The provider offers Android display options from 14.6" to 11" and all-in-one Windows-based touchscreen terminals. Aldelo also offers printers and printer-driven cash drawers, providing a seamless experience for staff and customers
• Remote implementation & training: The company offers informative videos to help merchants start installing and using their systems. Aldelo provides free remote training services to help educate you and your employees about how the system operates and how to use their features. Should you need help after installation and training, the provider offers 24/7 live tech support with free cloud analytics to troubleshoot and fix malfunctioning systems and errors
• Inventory management: The Aldelo Express POS Inventory Module allows for counting purchased inventory items, tracking item locations, and monitoring recipe batch production, even if you are away from the restaurant. The module syncs with inventory data and in-restaurant or online ordering and offers real-time reports that help merchants make wise operational decisions
• Third-party integration: Aldelo's website states their Express POS systems fully integrate with native and third-party delivery services and accounting and store management software, including QuickBooks, Restaurant365, DoorDash, and many more. The provider promises seamless integration without interruptions to the normal flow of the POS system
• Payment processing: The company offers Aldelo Pay and promises seamless payment integration, reduced costs over other processors, and unlimited software licenses. This processor lets you quickly and securely accept many payment types, including credit, debit, gift cards, and contactless payments, for speedy checkouts
• Multi-location management: Aldelo Express offers integrative support for multiple restaurants, allowing merchants to access essential information about their stores while at home or on the go. The provider offers a single web-based login for managing multiple stores, Aldelo Express features, and third-party integrations. Easily access inventory data, employee insights, and suppliers from one login so you can better balance your work and personal life while keeping your restaurant operating efficiently
• Customer relationship management (CRM): Aldelo says loyalty and reward programs are essential for a restaurant's success and are one of your most powerful marketing tools. The company allows merchants to launch targeted campaigns with their Loyalty and Rewards Program. You can track customer spending and implement rewards programs based on customer interactions, helping with satisfaction and retention rates
• Food delivery management: The company's delivery module seamlessly integrates with Aldelo Express to offer customers food delivery without merchants paying additional monthly hosting or activation fees. The provider helps you track delivery drivers and dispatch food orders more efficiently for increased customer satisfaction and reduced operational costs

Pricing & Plans

The company's website does not provide pricing and plan information, though they offer a price guarantee for Aldelo Pay service, which promises to meet or beat any competitor's price. Further research revealed the POS system is free if you use Aldelo Pay Merchant services, but you must pay for the following:

• Interchange fees
• Dues & assessments
• Association costs
• American Express back-end processing

If you avoid using the company's payment processor, you will be charged $99 per month per device and cannot add additional iPad devices. The provider offers a free 28-day trial, which you can download by visiting the download page and contacting the company for a trial serial number.

Aldelo offers free 24/7 live tech support, menu programming, software updates, cloud data hosting, and analytics. They also invite merchants to contact them to discuss their plan options. The fees obtained from their payment processing services allow Aldelo to provide their products, services, and 24/7 merchant support.

Advantages & Disadvantages

Advantages

• Remote access: Aldelo's cloud POS allows merchants to access every area of their business operations with real-time data that helps them make fast decisions, even when away from the restaurant. Merchants will find remote access beneficial because it allows them to spend more time with loved ones and friends while controlling their operations
• Third-party integration: Third-party integration allows you to use various hardware and software applications with your Aldelo POS system. The provider offers free API integration to the merchant or integrator at no cost. With integration, you will not have to worry about overhauling your current applications because third-party applications work seamlessly with this POS system
• Free 24/7 live support: You will not have to stress if problems arise with your POS system in the middle of a busy shift. Contact live support technicians 24 hours a day who can remotely access your POS terminals and find the cause of their malfunction. The live support service is free for merchants and helpful for those who do not want to experience long downtimes that could interrupt their business operations
• Customization options: Aldelo made their Express system for restaurants, and with multiple features, you can customize your system to meet your restaurant's unique needs. Merchants can now use three fingers to tap on the startup screen and begin customizing their options. The provider offers fully customizable menus for all types of food service establishments, putting merchants in control of their tools and making them their own
• Free demo: The company offers free demos to allow merchants to try out the features and imagine how they will integrate with their current setup. Complete the online form to sign up for the free demo, and use their features as if you were running your restaurant. Aldelo encourages merchants to contact them with any questions or to receive further guidance in selecting the proper system setup for their needs
• Multiple location management: This POS system makes managing multiple restaurant locations simple because you can access them all through one simple login. Merchants will find it easier to juggle multiple locations without confusing one location's data with another because the system helps them keep everything organized and accessible

Disadvantages

• Hidden fees: Although you can get a free POS system, you must sign up for Aldelo Pay, which requires handling multiple fees. The company is not fully transparent on the fee percentages because they say it depends on your setup. Some merchants may prefer to use something other than the company's payment processor, but you will pay $99 per system if you do not agree to use it with the POS
• Slow customer support: The company provides free 24/7 live support, but our research discovered problems with slow response times. Some merchants say the company's tech support offers limited help and will not always address issues that arise with the operating system
• Non-transferrable license: Merchants who pay for their terminals because they opt to go with another payment processor will find their licenses are not transferrable. Non-transferrable licenses could pose a problem for merchants who may sell their restaurants because the new owner would have to purchase a new license

User Reviews & Testimonials

Aldelo has an A- rating with the Better Business Bureau, no accreditation, and five customer complaints. The company has a 7 out of 10 on TrustRadius, two customer reviews, and 2.5 stars out of 5 on G2. Additionally, in our research, we could not find company profiles on the Consumer Business Alliance or Trustpilot.

Many customers like that the Aldelo POS system is easy to use and allows them to micro-manage their restaurant locations without the need to be on the premises. Merchants speak favorably of the back-end support that helps them avoid stressful downtimes and favor the reports that offer live data to help them make instantaneous decisions.

Some merchants complain about complex menu setups and problems with payment processing, which can lead to frustration. According to our research, Aldelo only integrates directly with four processors, and merchants feel the company needs to expand the options for better seamless control. We also saw common complaints about Ethernet-based printers that can get bogged down in busy environments.

Aldelo responds to most customer complaints and seeks to offer a solution. We could not find any complaints on the BBB that the company ignored, and they appear to want to help their customers in any way possible.

Because of a lack of customer reviews, we urge you to contact past and present customers to ask them questions and learn more about their experiences with Aldelo. Additionally, you should contact the support number to learn more or consider signing up for a free demo.

Customer Support & Services

The provider offers free 24/7 live support, so merchants never have to worry about getting help when their systems crash or they have questions. You can seek tech support help by phone at 925-215-5634 or email them at [email protected] to receive help, though response times will be longer than by phone.

The company offers a range of helpful training videos that teach merchants how to operate their systems and use their features effectively. They also have an FAQ page that answers many questions about their accounts and systems.

Conclusion

Aldelo offers a unique opportunity for budget-minded restaurant owners because they give you a free POS system in exchange for using their payment processing system. They offer POS systems that meet restaurant owners' industry-specific needs, allowing you to customize your menus and make fast decisions based on real-time inventory and customer and employee data. With remote access, you can control your operations even when you are at home or on vacation. Hence, you never have to worry about compromising your restaurant's efficiency.

The company has received complaints on the BBB, and some merchants have complained of long wait times and ineffective customer support. These can be stressful, especially if you are new to using POS systems. Overall, the company addresses these complaints transparently, wanting to help their customers overcome the obstacles preventing them from using their systems.

Although Aldelo offers multiple tools, easy access, and customizable options, your personal preferences and business goals should significantly influence your choice of provider. We encourage you to read customer reviews and visit our review page to learn more about alternatives to Aldelo POS systems. Our comprehensive POS comparison page gives detailed information on how these systems stack up against each other so that you can make an informed decision for your restaurant's needs.

Finally, we invite you to visit our blog, where we share innovative information on the latest advances in POS system technology and help you discover tools and options that can help you operate your business more intuitively.

Get Your Free POS System Quote Now!