Rippling vs TriNet
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- Live demo on-demand
- Modern all-in-one interface
- Seamless app integration
- Live support and guidance
- Easy transition to and from PEO
- Per employee pricing criteria with no hidden fees
- 30-day cancellation window
- Excellent team of experts
- Caters to all types of businesses
- Industry-specific solutions
- IRS-certified & ESAC-accredited
- 24/7 customer support via live chat, email, and phone
- Modular design may get pricey
- Many essential features may be paid extras
- Not IRS-certified
- No ESAC accreditation
- Employees have no direct line to Rippling support
- Limited healthcare solutions
- May be relatively pricey
- Fewer integrations than other PEOs
- Layout of platform may be bloated
Rippling is a relatively new PEO, established in 2016 and headquartered in San Francisco, CA. They provide a suite of HR and payroll services to businesses of all sizes and have grown to become one of the largest PEOs in the US, with over 1 million members. Rippling offers a variety of services, including payroll, benefits administration, HR management, expense management, recruiting, and compliance support. Rippling offers a flexible plan system. Clients have to purchase "Unity Platform" as a core product, to which they can add any number of their HR, finance, and IT products separately to form their unique plan. They do not share pricing for their products, but they may bill on a per-employee, per-month basis, or monthly base fee. Rippling's services, therefore, can be more expensive than some other PEOs. Overall, Rippling is a reliable and feature-rich PEO that can save businesses time and money. However, Rippling is a relatively new company and may not have the same level of experience as some other PEOs, or as robust a customer support system.
TriNet is a professional employer organization that offers small and medium-sized businesses (SMBs) human resources and business solutions. They handle many of the administrative, financial, and legal duties associated with managing an HR department. TriNet's corporate headquarters is in Dublin, CA, and it was established in 1991. They have 13 offices in 10 states, employing over 2,700 people, and have over 20,000 customers in the US and Canada. They offer a wide range of services, including the handling of payroll, employee benefits administration, HR administration, worker's compensation, risk management, employment law compliance, talent management, and business consultations. Their clients use a highly integrated, proprietary technology platform that offers workforce analytics, compensation benchmarking, document management, and comprehensive mobile access. They do not list specific plan options or pricing on their site, so prospective clients must request a quote. Although some do complain about their customer support, TriNet is a reputable PEO that offers a wide range of HR and business solutions to SMBs.
- Business Size : Any size
- Cost : $85 per employee per month (PEO package)
- Customer Experience : Excellent
- IRS-Certified : False
- Expert HR Guidance : True
- BBB Rating : A+
- Trustpilot Score : 4.8 out of 5
- NAPEO Member : True
- ESAC Accreditation : False
- Business Size : Small and medium-sized (SMB)
- Cost : Quote-based
- Customer Experience : Good
- IRS-Certified : True
- Expert HR Guidance : True
- BBB Rating : A+
- Trustpilot Score : 1.6 out of 5
- NAPEO Member : True
- ESAC Accreditation : True
- Modern all-in-one software
- Third party integrations
- Live health guidance & support
- Comprehensive suite of services
- Per employee pricing criteria with no hidden fees
- Automating compliance and onboarding
- Seamless PEO transitioning
- Pricing does not increase with payroll or benefit use
- Many responsive customer service options
- Caters to all types of business
- ESAC-accredited CPEO
- Large Businesses
- Medium-Sized Businesses
- Small Businesses
- Large Businesses
- Medium-Sized Businesses
- Small Businesses
- 401(k)
- Accident—Undisclosed
- COBRA Administration
- Critical Illness—Undisclosed
- Disability—Undisclosed
- Employee Self-Service
- HSA/FSA
- Medical, Dental, Vision
- Shopping & Entertainment Discounts—Undisclosed
- Work-Life Employee Assistance Program—Undisclosed
- 401(k)
- Accident
- COBRA Administration
- Critical Illness—Undisclosed
- Disability
- Employee Self-Service
- HSA/FSA
- Medical, Dental, Vision
- Shopping & Entertainment Discounts
- Work-Life Employee Assistance Program—Undisclosed
- Onboarding
- Report Builder
- Risk Mitigation
- Time & Attendance
- Unemployment Insurance
- Workers' Compensation
- Workplace Compliance & Safety
- Onboarding
- Report Builder
- Risk Mitigation
- Time & Attendance
- Unemployment Insurance
- Workers' Compensation
- Workplace Compliance & Safety
- Direct Deposit
- Garnishments
- Global Payroll
- Payroll History & Tracking
- Reimbursement Management—Undisclosed
- Salary Revision & Raise Management—Undisclosed
- Tax Services
- Time-Off Requests & Scheduling
- US Payroll
- Direct Deposit
- Garnishments
- Global Payroll—Undisclosed
- Payroll History & Tracking
- Reimbursement Management
- Salary Revision & Raise Management
- Tax Services
- Time-Off Requests & Scheduling
- US Payroll
- All-In-One Software Tool
- Cloud Analytics, Insights, & Reporting
- Customized Reports
- Global EOR Platform
- Third-Party Cloud Application Integration
- Virtual Assistance
- All-In-One Software Tool
- Cloud Analytics, Insights, & Reporting
- Customized Reports
- Global EOR Platform—Undisclosed
- Third-Party Cloud Application Integration
- Virtual Assistance
- Construction—Undisclosed
- Consulting—Undisclosed
- E-Commerce—Undisclosed
- Education—Undisclosed
- Engineering—Undisclosed
- Financial Services
- Food & Beverage
- Government—Undisclosed
- Healthcare
- Hospitality—Undisclosed
- Legal Services—Undisclosed
- Life Sciences—Undisclosed
- Manufacturing
- Marketing/Advertising
- Media/Entertainment—Undisclosed
- Nonprofit/Social Services
- Professional/Technical Services
- Retail
- Technology
- Construction—Undisclosed
- Consulting
- E-Commerce
- Education
- Engineering—Undisclosed
- Financial Services
- Food & Beverage—Undisclosed
- Government—Undisclosed
- Healthcare—Undisclosed
- Hospitality—Undisclosed
- Legal Services
- Life Sciences
- Manufacturing
- Marketing/Advertising
- Media/Entertainment
- Nonprofit/Social Services
- Professional/Technical Services
- Retail
- Technology
- Comprehensive Resume Search & Service—Undisclosed
- Early Access to Earned Pay—Undisclosed
- Student Loan Repayment Program—Undisclosed
- Talent Growth & Retention
- Third-Party HCM Integration—Undisclosed
- Comprehensive Resume Search & Service—Undisclosed
- Early Access to Earned Pay—Undisclosed
- Student Loan Repayment Program—Undisclosed
- Talent Growth & Retention
- Third-Party HCM Integration—Undisclosed
- —Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile App
- Phone—Undisclosed
- —Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile App
- Phone
Rippling vs. TriNet
Managing human resources efficiently is crucial for any organization's success in today's fast-paced business landscape. Professional Employer Organizations (PEOs) have emerged as valuable partners in this endeavor, offering a range of HR services designed to alleviate administrative burdens. TriNet and Rippling are two prominent players in the PEO industry, each with its own unique strengths and weaknesses. In this article, we will compare TriNet and Rippling across various key factors to help you make an informed decision for your business.
Service Offerings
TriNet offers a comprehensive suite of HR services with access to HR specialists and 24/7 support, while Rippling offers a unified platform that combines HR, IT, and finance systems with better integration and scalability. TriNet provides businesses with a range of health and retirement plans, while Rippling offers a fixed-rate administrative fee. Both companies offer payroll processing and document management, but TriNet is known for its comprehensive tool that manages all aspects of HR needs, while Rippling is known for its user-friendly platform and streamlined payroll processing.
Pricing
When it comes to pricing, TriNet is often considered one of the most expensive PEOs in the industry, with clients reportedly paying hefty hidden fees on top of a monthly fee per employee. Their pricing lacks transparency, making it challenging for businesses to gauge their total costs accurately.
In contrast, Rippling offers a more straightforward, cost-effective pricing model with a fixed-rate administrative fee, eliminating surprise expenses. They also allow for custom quotes based on specific business needs and employee numbers. Rippling's pricing is generally more affordable and transparent, making it an attractive choice for businesses seeking clarity and tailored solutions.
Employee Benefits Compliance
In terms of employee benefits compliance, TriNet follows a more traditional approach. They require businesses to display their entire suite of benefits plans to employees and impose their own employee handbook. TriNet offers access to various benefits like health and retirement plans, commuter benefits, dependent care, pet insurance, and guidance on benefit funding strategies.
In contrast, Rippling takes a more flexible and customizable approach. They empower businesses to curate benefit plans that align with their specific needs and allow the creation of compliant handbooks tailored to their policies. Rippling offers a broad spectrum of HR services, encompassing payroll, benefits, and expense management, providing businesses greater control over the employee experience.
Ease of Use & Technology
A PEO platform's ease of use and technological capabilities can significantly impact an organization's efficiency. Rippling shines in this department, offering a user-friendly platform that simplifies HR tasks. It provides unlimited pay runs, global payroll capabilities, and streamlined payroll processing. TriNet, on the other hand, offers a tool that manages various aspects of HR needs, including payroll, health benefits, wellness benefits, expenses, and more. The choice between these two platforms depends on your specific HR requirements and your team's comfort with technology.
Customer Support
TriNet offers customer support through various channels, including 24/7 availability via live chat and phone. Clients can access live chat support by logging into TriNet's platform or calling their customer support number during specified hours. They also provide email support for both employee and company admin/manager inquiries.
Rippling, on the other hand, offers administrators a dedicated support center, live chat, and email support with rapid response times. Their high First Contact Resolution Rate (FCR) underscores their efficiency in resolving issues. Rippling's website also features a comprehensive Help Center with valuable resources. Overall, Rippling's customer support is highly responsive and effective, making it a standout choice for businesses in need of reliable assistance.
Reputation
TriNet has garnered recognition through awards like the Stevie Awards and Telly Awards for their campaigns and conferences. While known for tailored industry-specific HR solutions, access to HR specialists, and round-the-clock support, TriNet has faced criticism for being one of the more expensive PEOs in the industry, with clients occasionally encountering hidden fees. Nonetheless, TriNet's overarching goal remains to empower small and medium-sized businesses to focus on their core growth objectives.
Rippling is a relatively new PEO company that serves over 4,000 clients across various industries. Rippling is known for its user-friendly platform and streamlined payroll processing with unlimited pay runs and global payroll capabilities, as well as excellent customer support. Rippling has won several awards, such as the 2021 Comparably Awards for Best Company Culture and Best CEO, and is generally well-regarded by users.
Takeaway
In conclusion, choosing between TriNet and Rippling ultimately depends on your business's specific needs, priorities, and budget. TriNet offers a comprehensive and all-encompassing approach to HR management but comes at a higher cost, with potential hidden fees. Rippling, on the other hand, presents an affordable and scalable solution with a user-friendly platform and a focus on customization and compliance. Both companies have their strengths and weaknesses, and careful consideration of your organization's unique requirements is essential in making the right choice for your HR needs.
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