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Paychex vs Rippling

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Pros
  • A+ rated and accredited by the BBB
  • Financial Wellness Program
  • Employee self-service options
  • Excellent customer support options
  • Mobile app
  • Affordable prices and customizable plans
  • Simple and up-to-date all-in-one software
Pros
  • Live demo on-demand
  • Modern all-in-one interface
  • Seamless app integration
  • Live support and guidance
  • Easy transition to and from PEO
  • Per employee pricing criteria with no hidden fees
  • 30-day cancellation window
Cons
  • May be charged extra for some necessary features
  • Difficulties with custom reports & onboarding
  • May require over 5 employees
Cons
  • Modular design may get pricey
  • Many essential features may be paid extras
  • Not IRS-certified
  • No ESAC accreditation
  • Employees have no direct line to Rippling support
Summary

Paychex is a leading supplier of comprehensive human capital management systems for payroll, employee benefits, human resources, retirement plans, and business insurance services in the US and Northern Europe. Paychex, Inc. (NASDAQ: PAYX) was founded in 1971 and has more than 730,000 client companies, mostly small to medium-sized businesses but also larger businesses. They are considered one of the top companies in their field, claiming to pay 1 in 12 employees in the private sector. They offer three package categories tailored to fit a business's size and needs, with flexible payment options. They also boast easy-to-use online services and expert consultants that ensure proper federal and state compliance and can get you valuable tax credits and phone and online support. Paychex services vary according to the organization's needs and size, with a base monthly cost of $39 plus $5 per employee.

Summary

Rippling is a relatively new PEO, established in 2016 and headquartered in San Francisco, CA. They provide a suite of HR and payroll services to businesses of all sizes and have grown to become one of the largest PEOs in the US, with over 1 million members. Rippling offers a variety of services, including payroll, benefits administration, HR management, expense management, recruiting, and compliance support. Rippling offers a flexible plan system. Clients have to purchase "Unity Platform" as a core product, to which they can add any number of their HR, finance, and IT products separately to form their unique plan. They do not share pricing for their products, but they may bill on a per-employee, per-month basis, or monthly base fee. Rippling's services, therefore, can be more expensive than some other PEOs. Overall, Rippling is a reliable and feature-rich PEO that can save businesses time and money. However, Rippling is a relatively new company and may not have the same level of experience as some other PEOs, or as robust a customer support system.

Quick Stats
  • Business Size : Any
  • Cost : Starts at $39 + $5 per employee/month
  • Customer Experience : Excellent
  • IRS-Certified : True
  • Expert HR Guidance : True
  • BBB Rating : A+
  • Trustpilot Score : 1.2 out of 5
  • NAPEO Member : True
  • ESAC Accreditation : True
Quick Stats
  • Business Size : Any size
  • Cost : $85 per employee per month (PEO package)
  • Customer Experience : Excellent
  • IRS-Certified : False
  • Expert HR Guidance : True
  • BBB Rating : A+
  • Trustpilot Score : 4.8 out of 5
  • NAPEO Member : True
  • ESAC Accreditation : False
Selling Points
  • A+ rated and accredited by the BBB
  • Responsive expert guidance
  • Comprehensive HR technologies & integrations
  • Excellent customer support options
  • Fully-featured PEO and HR solutions
Selling Points
  • Modern all-in-one software
  • Third party integrations
  • Live health guidance & support
  • Comprehensive suite of services
  • Per employee pricing criteria with no hidden fees
  • Automating compliance and onboarding
  • Seamless PEO transitioning
Business Size Supported
  • Large Businesses
  • Medium-Sized Businesses
  • Small Businesses
Business Size Supported
  • Large Businesses
  • Medium-Sized Businesses
  • Small Businesses
Employee Benefits
  • 401(k)
  • Accident
  • COBRA Administration
  • Undisclosed
    Critical Illness
  • Disability
  • Employee Self-Service
  • HSA/FSA
  • Medical, Dental, Vision
  • Undisclosed
    Shopping & Entertainment Discounts
  • Undisclosed
    Work-Life Employee Assistance Program
Employee Benefits
  • 401(k)
  • Undisclosed
    Accident
  • COBRA Administration
  • Undisclosed
    Critical Illness
  • Undisclosed
    Disability
  • Employee Self-Service
  • HSA/FSA
  • Medical, Dental, Vision
  • Undisclosed
    Shopping & Entertainment Discounts
  • Undisclosed
    Work-Life Employee Assistance Program
HR Management
  • Onboarding
  • Report Builder
  • Risk Mitigation
  • Time & Attendance
  • Unemployment Insurance
  • Workers' Compensation
  • Workplace Compliance & Safety
HR Management
  • Onboarding
  • Report Builder
  • Risk Mitigation
  • Time & Attendance
  • Unemployment Insurance
  • Workers' Compensation
  • Workplace Compliance & Safety
Payroll Services
  • Direct Deposit
  • Garnishments
  • Undisclosed
    Global Payroll
  • Payroll History & Tracking
  • Reimbursement Management
  • Salary Revision & Raise Management
  • Tax Services
  • Time-Off Requests & Scheduling
  • US Payroll
Payroll Services
  • Direct Deposit
  • Garnishments
  • Global Payroll
  • Payroll History & Tracking
  • Undisclosed
    Reimbursement Management
  • Undisclosed
    Salary Revision & Raise Management
  • Tax Services
  • Time-Off Requests & Scheduling
  • US Payroll
Technology Platform
  • All-In-One Software Tool
  • Cloud Analytics, Insights, & Reporting
  • Customized Reports
  • Undisclosed
    Global EOR Platform
  • Undisclosed
    Third-Party Cloud Application Integration
  • Virtual Assistance
Technology Platform
  • All-In-One Software Tool
  • Cloud Analytics, Insights, & Reporting
  • Customized Reports
  • Global EOR Platform
  • Third-Party Cloud Application Integration
  • Virtual Assistance
Industries
  • Construction
  • Undisclosed
    Consulting
  • Undisclosed
    E-Commerce
  • Undisclosed
    Education
  • Undisclosed
    Engineering
  • Undisclosed
    Financial Services
  • Food & Beverage
  • Undisclosed
    Government
  • Healthcare
  • Hospitality
  • Undisclosed
    Legal Services
  • Undisclosed
    Life Sciences
  • Undisclosed
    Manufacturing
  • Undisclosed
    Marketing/Advertising
  • Undisclosed
    Media/Entertainment
  • Undisclosed
    Nonprofit/Social Services
  • Professional/Technical Services
  • Retail
  • Undisclosed
    Technology
Industries
  • Undisclosed
    Construction
  • Undisclosed
    Consulting
  • Undisclosed
    E-Commerce
  • Undisclosed
    Education
  • Undisclosed
    Engineering
  • Financial Services
  • Food & Beverage
  • Undisclosed
    Government
  • Healthcare
  • Undisclosed
    Hospitality
  • Undisclosed
    Legal Services
  • Undisclosed
    Life Sciences
  • Manufacturing
  • Marketing/Advertising
  • Undisclosed
    Media/Entertainment
  • Nonprofit/Social Services
  • Professional/Technical Services
  • Retail
  • Technology
Additional Perks
  • Undisclosed
    Comprehensive Resume Search & Service
  • Undisclosed
    Early Access to Earned Pay
  • Undisclosed
    Student Loan Repayment Program
  • Undisclosed
    Talent Growth & Retention
  • Third-Party HCM Integration
Additional Perks
  • Undisclosed
    Comprehensive Resume Search & Service
  • Undisclosed
    Early Access to Earned Pay
  • Undisclosed
    Student Loan Repayment Program
  • Talent Growth & Retention
  • Undisclosed
    Third-Party HCM Integration
Customer Support
  • Undisclosed
    Email
  • FAQs
  • Undisclosed
    Help Guides
  • Live Chat
  • Mobile App
  • Phone
Customer Support
  • Undisclosed
    Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile App
  • Undisclosed
    Phone

Paychex vs. Rippling

When it comes to managing human resources, payroll, compliance, and employee benefits, businesses often turn to Professional Employer Organizations (PEOs) like Paychex and Rippling. These PEOs offer a range of services, but with some key differences. This article will compare Paychex and Rippling across various dimensions to help you make an informed decision for your business.

Service Offerings

Both Paychex and Rippling offer comprehensive support for businesses in various critical areas, including human resources (HR), tax compliance, and payroll services. Furthermore, these PEOs assist organizations in managing a diverse range of employees, whether they are salaried, hourly, or on contract. They provide an array of essential tools, such as employee self-service features, time tracking solutions, efficient paid time off (PTO) management, and complete payroll services, including tax payment and filing services. Additionally, both PEOs are well-equipped to provide valuable assistance in recruiting, facilitating training programs, and managing employee benefit administration plans, ensuring businesses can efficiently navigate these essential aspects of workforce management.

Pricing 

Paychex customizes the pricing for its PEO plans to align with the unique needs of each business. However, you won't find specific pricing information for Paychex's PEO plans readily available online. To get a precise quote that caters to your particular requirements, you’ll need to initiate contact with the company directly. This ensures that the pricing is tailored accurately to meet your specific needs.

Rippling distinguishes itself through its flexible approach to pricing. When getting started with Rippling, you'll first acquire the Rippling Unity Platform as the foundational component. From there, you gain the freedom to select and integrate specific services tailored to your company's unique needs. Typically, the pricing for most of these services is based on the number of employees per month, though some might involve an additional monthly fee.

Employee Benefits Compliance

Both Paychex and Rippling provide comprehensive benefits administration services, enabling businesses to oversee insurance, retirement plans, and other employee benefits. Paychex presents a wider range of options, whereas Rippling streamlines the process by seamlessly incorporating benefits administration with payroll, simplifying the overall management of these essential employee perks. Your choice between the two may depend on your business's preferences and the level of customization required for employee benefits.

Ease of Use & Technology

The user friendliness of a PEO's platform can significantly impact daily operations. Paychex and Rippling both provide contemporary, cloud-based HR and payroll solutions to simplify administration and enhance the efficiency of HR and payroll management. Paychex's technology encompasses comprehensive HR, payroll, and benefits services. In contrast, Rippling's technology is notably adaptable, emphasizing automation and seamless integration. Both platforms also offer mobile applications, enabling convenient access to HR and payroll services while on the move.

Customer Support

In general, both Paychex and Rippling excel at offering customer support through diverse channels, and they have gained recognition with numerous awards for their outstanding customer service. Paychex, for instance, extends its support network by providing access to U.S.-based support professionals who assist businesses with their HR and payroll requirements. Meanwhile, Rippling's customer service has consistently received high praise from its satisfied clientele. However, it's important to be aware that employees within companies utilizing Rippling may not have direct access to customer support options. Instead, they are typically directed to contact their company's administrator for assistance.

Reputation

Paychex and Rippling have earned recognition for their services and solutions. Paychex has been acknowledged for its financial data services and named among America's Best Employers for Diversity. Rippling has consistently received high ratings for its all-in-one HR, finance, and IT systems, and it was featured as one of the top PEO services in 2023. Both companies have also received awards for their customer service excellence, underscoring their positive reputation in the industry.

Concluding Remarks

In conclusion, Paychex and Rippling offer valuable PEO services but cater to different needs. Paychex is an excellent choice for businesses seeking comprehensive HR and payroll features, extensive benefits administration, and custom pricing. In contrast, Rippling is suitable for organizations looking for streamlined payroll processes and a modern, easy-to-use platform that unifies various business functions. Ultimately, the choice between the two should align with your business's specific requirements and priorities.

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