Justworks vs Paychex
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- Demo available
- Transparent pricing
- 24/7 customer service
- A+ rated and accredited by the BBB
- Financial Wellness Program
- Employee self-service options
- Excellent customer support options
- Mobile app
- Affordable prices and customizable plans
- Simple and up-to-date all-in-one software
- Expensive for services provided
- Limited customization options
- May be charged extra for some necessary features
- Difficulties with custom reports & onboarding
- May require over 5 employees
Justworks is a PEO that began operations in 2012, headquartered in New York, NY, originally called Clockwork, Inc. The company has grown rapidly and now serves 9,000 small businesses with less than 100 employees in all 50 states, covering over 160,000 worksite employees. They are certified but not endorsed by the IRS, so they are considered a CPEO. Justworks offers employers a range of services, such as payroll processing, benefits management, tax filing, compliance assistance, employee onboarding and termination, and HR tools and support. Unlike some other PEOs, they offer 24/7 customer service and support by phone, email, chat, Slack, or SMS. Justworks lists two PEO plans on their website, Basic and Plus, at $59 and $99 a month per employee, respectively-- though pricing goes down after the 50th employee. The biggest difference between the plans is that Plus adds medical, dental, and vision insurance. Visitors who register at Justworks' website can download sample plans to compare. Justworks earns a great reputation among its employees as a great place to work, as well as among clients for being reliable and responsive when handling customer inquiries. They are certified by the Employer Services Assurance Corporation (ESAC), whose accreditation is considered the gold standard for PEO reliability and financial assurance.
Paychex is a leading supplier of comprehensive human capital management systems for payroll, employee benefits, human resources, retirement plans, and business insurance services in the US and Northern Europe. Paychex, Inc. (NASDAQ: PAYX) was founded in 1971 and has more than 730,000 client companies, mostly small to medium-sized businesses but also larger businesses. They are considered one of the top companies in their field, claiming to pay 1 in 12 employees in the private sector. They offer three package categories tailored to fit a business's size and needs, with flexible payment options. They also boast easy-to-use online services and expert consultants that ensure proper federal and state compliance and can get you valuable tax credits and phone and online support. Paychex services vary according to the organization's needs and size, with a base monthly cost of $39 plus $5 per employee.
- Business Size : Small and medium-sized (SMB)
- Cost : Quote-based
- Customer Experience : Excellent
- IRS-Certified : True
- Expert HR Guidance : True
- BBB Rating : C-
- Trustpilot Score : 4.5 out of 5
- NAPEO Member : True
- ESAC Accreditation : True
- Business Size : Any
- Cost : Starts at $39 + $5 per employee/month
- Customer Experience : Excellent
- IRS-Certified : True
- Expert HR Guidance : True
- BBB Rating : A+
- Trustpilot Score : 1.2 out of 5
- NAPEO Member : True
- ESAC Accreditation : True
- Transparent pricing
- 24/7 customer service
- A+ rated and accredited by the BBB
- Responsive expert guidance
- Comprehensive HR technologies & integrations
- Excellent customer support options
- Fully-featured PEO and HR solutions
- Large Businesses
- Medium-Sized Businesses
- Small Businesses
- Large Businesses
- Medium-Sized Businesses
- Small Businesses
- 401(k)
- Accident
- COBRA Administration
- Critical Illness
- Disability
- Employee Self-Service
- HSA/FSA
- Medical, Dental, Vision
- Shopping & Entertainment Discounts
- Work-Life Employee Assistance Program
- 401(k)
- Accident
- COBRA Administration
- Critical Illness—Undisclosed
- Disability
- Employee Self-Service
- HSA/FSA
- Medical, Dental, Vision
- Shopping & Entertainment Discounts—Undisclosed
- Work-Life Employee Assistance Program—Undisclosed
- Onboarding
- Report Builder
- Risk Mitigation
- Time & Attendance
- Unemployment Insurance
- Workers' Compensation
- Workplace Compliance & Safety
- Onboarding
- Report Builder
- Risk Mitigation
- Time & Attendance
- Unemployment Insurance
- Workers' Compensation
- Workplace Compliance & Safety
- Direct Deposit
- Garnishments
- Global Payroll
- Payroll History & Tracking
- Reimbursement Management—Undisclosed
- Salary Revision & Raise Management
- Tax Services
- Time-Off Requests & Scheduling
- US Payroll
- Direct Deposit
- Garnishments
- Global Payroll—Undisclosed
- Payroll History & Tracking
- Reimbursement Management
- Salary Revision & Raise Management
- Tax Services
- Time-Off Requests & Scheduling
- US Payroll
- All-In-One Software Tool
- Cloud Analytics, Insights, & Reporting
- Customized Reports
- Global EOR Platform
- Third-Party Cloud Application Integration
- Virtual Assistance
- All-In-One Software Tool
- Cloud Analytics, Insights, & Reporting
- Customized Reports
- Global EOR Platform—Undisclosed
- Third-Party Cloud Application Integration—Undisclosed
- Virtual Assistance
- Construction—Undisclosed
- Consulting—Undisclosed
- E-Commerce—Undisclosed
- Education—Undisclosed
- Engineering—Undisclosed
- Financial Services
- Food & Beverage—Undisclosed
- Government—Undisclosed
- Healthcare—Undisclosed
- Hospitality
- Legal Services—Undisclosed
- Life Sciences—Undisclosed
- Manufacturing
- Marketing/Advertising
- Media/Entertainment—Undisclosed
- Nonprofit/Social Services
- Professional/Technical Services
- Retail—Undisclosed
- Technology
- Construction
- Consulting—Undisclosed
- E-Commerce—Undisclosed
- Education—Undisclosed
- Engineering—Undisclosed
- Financial Services—Undisclosed
- Food & Beverage
- Government—Undisclosed
- Healthcare
- Hospitality
- Legal Services—Undisclosed
- Life Sciences—Undisclosed
- Manufacturing—Undisclosed
- Marketing/Advertising—Undisclosed
- Media/Entertainment—Undisclosed
- Nonprofit/Social Services—Undisclosed
- Professional/Technical Services
- Retail
- Technology—Undisclosed
- Comprehensive Resume Search & Service
- Early Access to Earned Pay—Undisclosed
- Student Loan Repayment Program
- Talent Growth & Retention
- Third-Party HCM Integration
- Comprehensive Resume Search & Service—Undisclosed
- Early Access to Earned Pay—Undisclosed
- Student Loan Repayment Program—Undisclosed
- Talent Growth & Retention—Undisclosed
- Third-Party HCM Integration
- FAQs
- Help Guides
- Live Chat
- Mobile App
- Phone
- —Undisclosed
- FAQs
- Help Guides—Undisclosed
- Live Chat
- Mobile App
- Phone
Paychex vs. Justworks
In the fast-paced world of business, choosing the right Professional Employer Organization (PEO) can be a game-changer for your company's operational efficiency and regulatory compliance. Two prominent contenders in this field, Paychex and Justworks, offer an array of services aimed at streamlining workforce management. In this article, we will compare various essential factors that will help you make a well-informed decision tailored to your business's unique needs and budget.
Service Offerings
When evaluating PEO providers, the range of services they offer is a key consideration to keep in mind. Paychex Flex stands out by providing a comprehensive suite of services encompassing payroll, HR, time and attendance tracking, benefits administration, and retirement services. This all-inclusive approach makes Paychex a top choice for businesses seeking a one-stop solution for managing their workforce effectively.
Justworks also offers many services, including payroll, HR, compliance support, benefits administration, and employee onboarding. While Justworks provides many essential services, it may not have as extensive options for retirement services or time and attendance tracking as Paychex. Therefore, the choice between the two should be determined by the specific needs of your business.
Pricing
Pricing is a crucial factor for businesses of all sizes. Paychex pricing may not be the most competitive option for small businesses with fewer employees or simpler requirements. However, Paychex compensates by offering scalable solutions designed to accommodate businesses of various sizes, making it an excellent choice for companies with growth plans.
On the other hand, Justworks offers flexible pricing that is based on the number of employees and the services selected. This adaptability allows businesses to customize their PEO services according to their specific needs and budget constraints.
Employee Benefits Compliance
Ensuring compliance with employee benefits regulations is a critical responsibility for businesses. Both Paychex and Justworks excel at providing compliance support for employee benefits. This valuable feature aids businesses in navigating the complex landscape of laws and regulations related to employee benefits, ensuring they remain on the right side of the law.
Ease of Use & Technology
The ease of use and technology offered by a PEO provider can significantly impact the efficiency of your business operations. Paychex Flex offers a mobile app and an online portal, providing employees and employers with a convenient platform for managing payroll and HR tasks. This accessibility is especially valuable in today's digital age, allowing employees easy access to essential information like pay stubs.
Justworks matches this with its user-friendly platform, which is also equipped with a mobile app and online portal. Designed to be intuitive, it's an excellent choice for businesses that may not have extensive experience with PEO services.
Customer Support
Responsive customer support is another crucial aspect of PEO services. Both Paychex and Justworks offer multi-channel customer support through phone, email, and online chat. This is essential for businesses that may need assistance with their PEO services or have questions regarding their accounts. The presence of reliable customer support ensures that businesses can get the help they need when they need it.
Reputation
A PEO's reputation can be a significant indicator of its reliability and service quality. With over five decades of experience, Paychex has earned recognition for its outstanding payroll and HR services. The company has received numerous awards in recognition of its outstanding customer service and proudly maintains a substantial customer base.
Justworks, although a newer player with just over a decade of experience, has become known for its user-friendly platform and excellent customer support. Like Paychex, it has received recognition through awards and is building a growing customer base.
Conclusion
Choosing between Paychex and Justworks as your PEO company will hinge on your specific needs and budget. Paychex shines as a comprehensive solution for managing your workforce, offering an extensive array of services. On the other hand, Justworks provides flexibility in pricing and services, allowing you to tailor your PEO solution to your unique requirements. Both companies excel in compliance support, user-friendly technology, and responsive customer support, catering to businesses of all sizes. Ultimately, your decision should align with the priorities and goals of your business.
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