ADP TotalSource vs Rippling
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- Excellent payroll services
- Automatic employee tracking
- Multiple packages for different business sizes
- Easy mobile app
- Employee self-service
- Live demo on-demand
- Modern all-in-one interface
- Seamless app integration
- Live support and guidance
- Easy transition to and from PEO
- Per employee pricing criteria with no hidden fees
- 30-day cancellation window
- Interface may be confusing
- May be expensive
- Does not advertise prices
- Modular design may get pricey
- Many essential features may be paid extras
- Not IRS-certified
- No ESAC accreditation
- Employees have no direct line to Rippling support
ADP TotalSource (NASDAQ – ADP) provides a comprehensive cloud-based solution for employee life cycle management that spans HR administration, talent management, employee benefits, payroll, and regulatory compliance. They have over 60 years of experience and employ many professionals in HR, talent, and compliance, which they use to give you considerable purchasing power for premium advantages— without the premium costs. They offer four payroll options that serve all business sizes, with features that range from basic payroll, taxes, and compliance assistance all the way to a premium suite of tools that includes HR support, training, business advice, and legal assistance. Pricing information for these options is not advertised as it is tailored to company size and requirements, so you must fill out a form for a quote. They are a large PEO company that claims to have more than 80% of the Fortune 500 businesses as clients and around one million clients in 140 countries, and they accordingly employ over 60,000 associates to meet their clients' needs.
Rippling is a relatively new PEO, established in 2016 and headquartered in San Francisco, CA. They provide a suite of HR and payroll services to businesses of all sizes and have grown to become one of the largest PEOs in the US, with over 1 million members. Rippling offers a variety of services, including payroll, benefits administration, HR management, expense management, recruiting, and compliance support. Rippling offers a flexible plan system. Clients have to purchase "Unity Platform" as a core product, to which they can add any number of their HR, finance, and IT products separately to form their unique plan. They do not share pricing for their products, but they may bill on a per-employee, per-month basis, or monthly base fee. Rippling's services, therefore, can be more expensive than some other PEOs. Overall, Rippling is a reliable and feature-rich PEO that can save businesses time and money. However, Rippling is a relatively new company and may not have the same level of experience as some other PEOs, or as robust a customer support system.
- Business Size : Small to medium-sized businesses (SMBs)
- Cost : Not advertised
- Customer Experience : Excellent
- IRS-Certified : True
- Expert HR Guidance : True
- BBB Rating : A+
- NAPEO Member : True
- ESAC Accreditation : True
- Business Size : Any size
- Cost : $85 per employee per month (PEO package)
- Customer Experience : Excellent
- IRS-Certified : False
- Expert HR Guidance : True
- BBB Rating : A+
- Trustpilot Score : 4.8 out of 5
- NAPEO Member : True
- ESAC Accreditation : False
- Comprehensive HR, talent, and compliance
- Automatic employee tracking
- Powerful technology and data-driven insights
- Mobile app
- Online product demo
- AI-driven principles, such as for candidate relevancy
- Modern all-in-one software
- Third party integrations
- Live health guidance & support
- Comprehensive suite of services
- Per employee pricing criteria with no hidden fees
- Automating compliance and onboarding
- Seamless PEO transitioning
- Large Businesses—Undisclosed
- Medium-Sized Businesses
- Small Businesses
- Large Businesses
- Medium-Sized Businesses
- Small Businesses
- 401(k)
- Accident
- COBRA Administration
- Critical Illness
- Disability
- Employee Self-Service
- HSA/FSA
- Medical, Dental, Vision
- Shopping & Entertainment Discounts
- Work-Life Employee Assistance Program
- 401(k)
- Accident—Undisclosed
- COBRA Administration
- Critical Illness—Undisclosed
- Disability—Undisclosed
- Employee Self-Service
- HSA/FSA
- Medical, Dental, Vision
- Shopping & Entertainment Discounts—Undisclosed
- Work-Life Employee Assistance Program—Undisclosed
- Onboarding
- Report Builder
- Risk Mitigation
- Time & Attendance
- Unemployment Insurance
- Workers' Compensation
- Workplace Compliance & Safety
- Onboarding
- Report Builder
- Risk Mitigation
- Time & Attendance
- Unemployment Insurance
- Workers' Compensation
- Workplace Compliance & Safety
- Direct Deposit
- Garnishments
- Global Payroll—Undisclosed
- Payroll History & Tracking
- Reimbursement Management
- Salary Revision & Raise Management
- Tax Services
- Time-Off Requests & Scheduling
- US Payroll
- Direct Deposit
- Garnishments
- Global Payroll
- Payroll History & Tracking
- Reimbursement Management—Undisclosed
- Salary Revision & Raise Management—Undisclosed
- Tax Services
- Time-Off Requests & Scheduling
- US Payroll
- All-In-One Software Tool
- Cloud Analytics, Insights, & Reporting
- Customized Reports
- Global EOR Platform
- Third-Party Cloud Application Integration—Undisclosed
- Virtual Assistance
- All-In-One Software Tool
- Cloud Analytics, Insights, & Reporting
- Customized Reports
- Global EOR Platform
- Third-Party Cloud Application Integration
- Virtual Assistance
- Construction
- Consulting—Undisclosed
- E-Commerce—Undisclosed
- Education
- Engineering—Undisclosed
- Financial Services
- Food & Beverage
- Government
- Healthcare
- Hospitality
- Legal Services—Undisclosed
- Life Sciences—Undisclosed
- Manufacturing
- Marketing/Advertising—Undisclosed
- Media/Entertainment—Undisclosed
- Nonprofit/Social Services
- Professional/Technical Services
- Retail
- Technology—Undisclosed
- Construction—Undisclosed
- Consulting—Undisclosed
- E-Commerce—Undisclosed
- Education—Undisclosed
- Engineering—Undisclosed
- Financial Services
- Food & Beverage
- Government—Undisclosed
- Healthcare
- Hospitality—Undisclosed
- Legal Services—Undisclosed
- Life Sciences—Undisclosed
- Manufacturing
- Marketing/Advertising
- Media/Entertainment—Undisclosed
- Nonprofit/Social Services
- Professional/Technical Services
- Retail
- Technology
- Comprehensive Resume Search & Service
- Early Access to Earned Pay
- Student Loan Repayment Program
- Talent Growth & Retention
- Third-Party HCM Integration
- Comprehensive Resume Search & Service—Undisclosed
- Early Access to Earned Pay—Undisclosed
- Student Loan Repayment Program—Undisclosed
- Talent Growth & Retention
- Third-Party HCM Integration—Undisclosed
- —Undisclosed
- FAQs
- Help Guides—Undisclosed
- Live Chat
- Mobile App
- Phone
- —Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile App
- Phone—Undisclosed
ADP TotalSource vs. Rippling
In the realm of Professional Employer Organizations (PEOs), two prominent players, ADP (Automatic Data Processing) and Rippling, offer a range of services to help businesses streamline payroll, human resources, and employee benefits administration. In this article, we will provide an impartial comparison of ADP and Rippling, considering various aspects to help you make a well-informed decision based on your specific business needs.
Service Offerings
ADP Workforce Now and Rippling both provide essential services, including payroll processing, human resources management, and benefits administration. These core services are the foundation of their PEO offerings, allowing businesses to manage their workforce needs efficiently. Rippling goes a step further by offering IT management services, such as device management and software deployment. This additional offering can be advantageous for companies seeking comprehensive solutions to address both workforce and technology-related requirements.
Pricing
Pricing plays a significant role in a business's evaluation of PEO providers. What sets Rippling apart is its adaptable approach to pricing. To start with Rippling, you must acquire the Rippling Unity Platform as a foundational component. From there, you have the flexibility to select and include specific services tailored to your company's needs. These services encompass a range of IT offerings, such as app management and inventory management, as well as HR solutions, including benefits administration, payroll, and recruitment. The majority of these services are typically priced based on the number of employees per month, although some may include an additional monthly fee.
In contrast, ADP charges on a per-pay-run basis, meaning that ADP calculates its fees each time your company processes payroll and may include additional fees for services like tax filing and W-2 generation. ADP provides a range of payroll plans, each priced individually based on factors like the number of employees and specific needs. You can either fill out an ADP pricing form online or discuss your company's requirements with a sales representative to obtain a quote.
Employee Benefits Compliance
ADP and Rippling both recognize the importance of compliance in managing employee benefits. They offer compliance services to help businesses adhere to regulations governing employee benefits. Non-compliance can result in legal issues and penalties. Businesses can rely on both ADP and Rippling to guide them through the complex landscape of employee benefits compliance.
Ease of Use & Technology
Technological capabilities can significantly influence a company's experience with a PEO. Rippling stands out for its ease of use and mobile capabilities, enhancing the user experience for employers and employees alike. These features enable employees to access and manage their information conveniently on the go. ADP Workforce Now’s tech options are suitable for businesses that prioritize advanced technology features in their PEO solutions. The choice between ease of use and advanced technology depends on a company's specific needs and preferences.
Customer Support
Access to reliable customer support is vital for businesses using PEO services. Both ADP and Rippling provide assistance through various channels, including phone, email, and live chat. ADP offers specialized support pages designed for both client administrators and employees of ADP clients that address a range of topics. They also provide ongoing support for HR, payroll, and insurance services delivered by their seasoned professionals. Nevertheless, there have been user reports of less-than-ideal experiences, including extended wait times and difficulties in connecting with ADP's support representatives.
In contrast, Rippling has earned glowing praise from its users, who often highlight its fast response times and its support representatives’ reliability. Furthermore, Rippling supplements its support with extensive learning and training materials to assist clients in mastering various tools and features.
Reputation
Reputation is a substantial factor when evaluating PEO providers. With over 70 years of experience in HR and payroll, ADP has a rich history and has earned accolades, such as the 2021 Stevie Award for Sales and Customer Service.
On the other hand, Rippling, though newer, has quickly left a mark in the industry by winning the 2021 G2 Best Software Award for HR Management Suites. It also boasts higher ratings, with users consistently reporting positive experiences, particularly in regard to customer support.
Conclusion
In short, ADP and Rippling are both good PEO options, each with its own strengths. Rippling offers straightforward pricing, user-friendly features, mobile capabilities, and IT management features. ADP, with its long experience and high-tech rating, suits those valuing advanced technology and a proven track record. Your choice depends on your business needs, budget, and tech preferences. Evaluate these factors to make the right decision for your goals.
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