Streamline Global Payroll with Remote.com Software

Remote at a Glance

Founded by Job van der Voort and Marcelo Lebre, Remote.com was established to address the challenges of managing remote workforces. Job van der Voort’s vision was to simplify global employment and payroll processes, making it easier for companies to hire and manage talent from different cities and countries in the world. Remote.com has since become a leading provider of payroll software, specializing in streamlined payroll management for global businesses. The company targets various industries, catering to both small and large enterprises, and offers efficient, compliant solutions with a client base spanning multiple countries.

Remote.com’s standout features include an intuitive platform, regulatory compliance with local laws, and robust data security measures. These elements ensure that businesses can manage payroll operations smoothly and securely, making Remote.com an ideal choice for companies with remote talent or international employees. The software’s use cases highlight its flexibility and reliability in different business environments, emphasizing the company's commitment to enhancing operational efficiency.

Remote.com has earned significant accolades for their HR services. The company has been recognized with multiple G2 Best Software Awards, highlighting their commitment to providing top-notch solutions. However, it is important to note that they are not currently accredited by the Better Business Bureau (BBB).

Remote.com Features & Services

Their platform simplifies how companies manage their employee wages by offering various features and services. These key features include:

• Automated payroll processing: Some of the features of this software include direct deposit, time, attendance and overtime tracking, and FMLA tracking. Through their platform, you can easily view your upcoming payroll for each country, in addition to any required actions or approvals that need to be made
• Tax filing and compliance: The software handles payroll taxes efficiently, ensuring compliance with federal, state, and local labor laws. It automatically files tax documents, including Form 1099-Misc, Form W-2, Form W-3, and Form W-4. As a global payroll provider, they have in-house payroll experts available in their various countries of operation to work with you and ensure compliance no matter where you operate in the world
• Employee self-service tools: Employees have access to a self-service portal where they can view pay stubs, update personal information, and manage tax forms. This gives your employees access to data, empowering them to make changes and updates while fostering transparency
• Real-time data: They provide real-time reporting and insights into payroll information, allowing businesses to easily calculate and understand their actual payroll costs. This is especially important when companies are working across countries. Being able to see the expenses in each country can help them plan their cashflow accordingly
• Customization and integration capabilities: Their centralized platform offers various APIs to help you connect and scale across platforms. Their API enables seamless integration of global HR, payroll, and compliance functions into your existing systems, allowing for automated and scalable management of international teams. This API supports efficient data synchronization and simplifies complex HR tasks across multiple countries
• Mobile app: They also offer a mobile app that allows teams to have real-time access, ensure the accuracy of information, streamline communication, and allow for convenience and flexibility. These are available on both iOS and Android

Other payroll services

• Global scale payroll: Their software is made with global payroll in mind, this means that if you are either a company that has international employees or a company that is expanding globally, Remote payroll software will be with you, supporting you on your journey
• 401K tracking: They manage employee retirement plans, ensuring contributions are accurately tracked and compliant with regulations
• Recordkeeping and management: Their tools provide robust recordkeeping capabilities, managing employee records, PTO balances, and scheduling features
• Security measures: Remote ensures your business and employees' data is secure with industry-leading measures, including SOC 2 compliance and ISO 27001 certification. They utilize two-factor authentication (2FA) and single sign-on (SSO) for enhanced security, and their protocols are regularly audited by independent third parties
• Built-in live chat: Customer support is just a click away with this feature, allowing employees and HR staff alike to get the help they need when they need it

Additional services

• HRIS: Remote.com’s HRIS software streamlines global HR management by integrating payroll, benefits, compliance, and employee self-service into one user-friendly platform, ensuring efficient and compliant operations across multiple countries. The robust tools and seamless interface empower businesses to manage their global workforce with ease and precision, and best of all, it's completely free
• EOR: Remote.com’s Employer of Record (EOR) service allows businesses to hire, manage, and pay employees in over 60 countries without setting up local entities. This service ensures compliance with local labor laws and simplifies global workforce management
• Contractor Management: Remote.com’s Contractor Management service enables businesses to efficiently manage and pay contractors worldwide, ensuring compliance with local regulations. The platform simplifies contractor onboarding, invoicing, and payments, providing a seamless solution for global contractor management

Remote Pricing & Plans

Remote.com offers a comprehensive payroll plan designed to give ongoing support to global businesses, starting at $50 per employee per month. This plan includes essential features such as centralized wage management, ensuring compliance with local laws across over 180 countries, and direct support from in-house payroll experts. They also offer a demo for prospective clients to help you get a feel for the platform and whether or not it is right for you. The cost of Remote's payroll services varies depending on the location and the number of employees, and additional fees may apply for extra services.

Remote Advantages & Cons

Their payroll software comes with a lot of perks, especially for businesses that need to handle foreign employees. But it's also wise to look at both the good points and possible downsides before making a choice. 

Advantages

• Comprehensive payroll processing: Remote.com offers thorough payroll processing capabilities that ensure accurate and timely salary calculations. This advantage reduces the administrative burden on businesses, allowing them to focus on core operations without worrying about payroll errors
• Robust compliance features: The software includes features for compliance with federal, state, and local tax regulations. This ensures that businesses avoid costly penalties and legal issues, providing peace of mind and reliability in payroll management
• Employee self-service portal: The self-service tools empower employees to access their pay stubs, manage tax forms, and update personal information independently. This feature enhances transparency and reduces the workload for HR departments
• Seamless integration capabilities: Remote.com integrates smoothly with existing business tools such as accounting software and time-tracking systems. This capability ensures data consistency and streamlines business processes, making it easier to manage various aspects of payroll and HR
• Global scale: This company seems to take the complexities and headaches out of global talent management, helping companies to maintain compliance, pay their employers on time, and offer local benefits and payments in their local currencies
• Mobile app: This is a great perk that allows employees to manage their PTO requests, payslips, invoices, vacations, holidays, and sick leave on the go
• Continuously updating regulations: The company has a commitment to keeping up with the changing landscape of tax laws and regulations worldwide

Drawbacks

• Potential complexity for small businesses: The comprehensive nature of Remote.com’s payroll software might be overwhelming for very small businesses with simpler needs
• Cost for advanced features: While the basic plans are competitive, some of the more advanced features and add-ons come at an additional cost. This could be a disadvantage for businesses on a tight budget, as they may need to pay extra to access the full range of functionalities

Remote Software User Experience

Remote.com has garnered positive ratings across several review platforms, although it is important to note that these reviews cover their other HR services in addition to payroll. The company holds an F rating from the Better Business Bureau (BBB), with a 1 out of 5 stars from three reviews. However, on Capterra, Remote.com has received a high 4.7 out of 5 stars out of 44 ratings. Additionally, they get a 9.8 out of 10 on TrustRadius and 4.7 out of 5 out of over 1,000 reviews on Trustpilot.

Positive feedback

Customers of Remote.com have praised their payroll services for the high level of personalized care, flexibility, and significant benefits they offer. Many users highlight the ease with which they can manage international payroll thanks to the platform’s straightforward and user-friendly interface. The platform’s ability to handle complex tasks like legal contracting, payroll management, and compliance with local regulations has been particularly appreciated. Users have also noted the value of being able to access a global talent pool, which has allowed them to hire specialized skills not readily available locally. Additionally, the responsive and helpful customer service team has been commended for providing quick and effective solutions to questions and issues, enhancing the overall satisfaction of customers. The platform’s transparency in breaking down employment costs and availability in numerous countries further contributes to its positive reception and great experience with the company, as expressed by some.

Critical feedback

Despite the overall positive feedback, some users have raised concerns about Remote.com’s payroll services. A recurring issue has been the handling of funds, with some customers reporting delays and unexpected fees that were not clearly communicated upfront. Additionally, some customers have experienced dissatisfaction with their customer support, citing slow response times and inadequate resolutions to their problems. There have also been complaints about the platform’s transparency, with users feeling that certain aspects of the service, such as fee structures and contract terms, could be more clearly explained.

Proactive approach

Remote.com has demonstrated a proactive approach to addressing negative feedback by actively working to resolve issues and improve their services. For instance, they have resolved previous invoicing issues that users faced, enhancing the overall reliability of the platform. The company has made efforts to improve transparency and communication, ensuring that customers are well-informed about costs and services. By continually updating and enhancing their platform, Remote.com aims to provide a better user experience and address any concerns promptly.

Remote Customer Support

Remote.com offers robust support options, including 24/7 live chat and email support. However, they do not include a customer support phone number, so users might have a delay in getting a response from the company. Users can reach out via email at help@remote.com for assistance. You can also contact them via the live chat button on their website for more urgent matters. The company also provides comprehensive training materials and video tutorials to help customers understand and utilize their payroll software effectively. They provide a comprehensive help center to answer questions and inquiries. In addition to this, clients and potential clients can sign up for their newsletter and receive updates and information regarding payroll services right to their inbox. This ensures that users have all the necessary tools and support to maximize the benefits of Remote.com’s services.

Final Verdict

Remote.com offers a comprehensive payroll solution with unique features that benefit businesses of all sizes. The software provides efficient multi-country payroll processing, robust compliance features, and seamless integration capabilities, enhancing operational efficiency. Key advantages include localized customer support for global teams, 24/7 availability, and a user-friendly interface, which outshine many competitors. While some customers have reported issues with unexpected fees and occasional communication lapses, the company’s proactive approach to addressing these concerns demonstrates their commitment to improvement. Yet it is important to note that Remote.com may not serve every company's needs, and you will have to assess whether they are the right payroll system for you.

Individual business needs and goals are crucial in determining the suitability of Remote.com’s services. Potential users should consider these factors and explore customer reviews to gain deeper insights into the company’s performance and reliability. For further research, visit our review page, comparison tool, and payroll blog to ensure you find the optimal payroll service provider for your needs.

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