Paycor Payroll Services: Winning Teams Start Here

Company’s Overview

Since 1994, Paycor has provided human capital solutions to over 30,000 small and medium-sized businesses. They offer tools to help businesses manage payroll, HR, and benefits administration services and streamline their operations. Paycor offers flexible plans for their platform, so you only pay for what you need.

Paycor is an excellent choice for small and mid-sized businesses, catering to various industries such as healthcare, restaurants, retail, professional services, non-profit organizations, manufacturing, and education. Depending on their size and employee count, Paycor offers specific solutions to these industries and will provide them with the necessary package.

They provide a wide array of services in their software, along with customizable features like talent management, employee experience, and benefits administration to suit individual needs.
To guarantee the safety and dependability of their platform, Paycor has implemented many important certifications and compliance procedures: they have earned the Nacha seal of approval, Paycor is also subject to yearly Service Organization Controls (SOC) audits conducted by a third party, and they have earned the certification with the U.S. Department of Commerce under the Privacy Shield system. 

It’s also important to note that they are accredited by the Better Business Bureau (BBB) with an A+ rating. 

Payroll Solutions

HR & Payroll Software

Paycor's payroll software offers a comprehensive and user-friendly platform for managing payroll and HR tasks. With a single login, users can process payroll, view pay stubs, approve timecards, and access multiple payment options, including direct deposits and Paycards, through a mobile application. The software automates payroll runs and calculations in real-time, providing a pay summary dashboard for clear visibility into cash requirements and tax services. 

Employees have self-service access to their documents, and the human resources software includes automated workflows, reminders, and notifications. Paycor handles all tax filings and ensures compliance with precise record-keeping.

The platform also supports benefit deductions, garnishments, deposits, and report filings. Extensive employee record-keeping allows easy access and updates, making document management paperless. The HR software helps optimize performance reviews, provides insights into data such as headcount turnover and absenteeism, and enhances communication through updates and notifications. 

Their advanced analytics tools, including Predictive Analytics for Resignations and benchmarking features, offer deep insights and competitive comparisons. Paycor's risk-monitoring and compliance management tool helps identify compliance risks and monitor payroll and employee behavior trends.

Other payroll processing services 

Talent management
Professional recruiters designed Paycor's recruitment tool on their software to provide straightforward, perceptive, and contemporary recruiting software that thinks as you do. The recruiting software offers you a candidate dashboard where you can easily view all job candidates, their status, and priority job listings.

You can expand your reach and find active candidates through automatic job postings on Indeed, LinkedIn, Glassdoor, and other platforms. Plus, you can increase employee retention by rewarding employees with an easy-to-use tool for sharing job openings on their personal network profiles.
You can also create and customize hiring workflow processes that meet your unique needs and use interview scorecards to save post-interview feedback automatically. Paycor also offers a solid video scheduling integration, which allows you to recruit, interview, and hire new employees remotely.

Moreover, Paycor's mobile experience makes your onboarding processes easy and efficient. Your new hires can fill out forms and documents and sign them from anywhere. You can also provide your new hires with a handbook of your company's information, policies, colleagues, or team to familiarize them with their work environment.

Last but not least, your onboarding software is integrated with your HR and payroll software, streamlining your hiring processes and HR tasks without the need for redundant administrative work.

Talent development
Talent development tools include goal alignments and 1-on-1 conversation tools. You can present each employee's goals and provide a direct communication channel with their managers, where they can send direct reports with customizable preloaded templates. Paycor's feedback tool will also improve communication between peers, teams, and your workforce.

You are also gifted with a nine-box grid on which you can visualize individual performance, evaluate employee potential, and develop complementary coaching strategies. In addition, you are supplied with a template library of questions to guide performance conversations.

Compensation planning
Paycor's compensation planning software includes guided support tools and workflow automation. It helps you make informed decisions about your pay practices and reduces the heavy burden of tracking and executing compensation plans and events.

Automated workflows and notifications from your desktop or mobile allow you to execute your compensation plans from anywhere and anytime while gaining a competitive advantage by creating pay practices that land you a great candidate and motivate your top performers.

You can use the compensation planning tools to update your employees' pay rates at once for cost-of-living adjustments or recognize workers with an off-cycle raise. Furthermore, you can create what-if scenarios to view comparison ratios to the impact and distribution across your team before committing to pay increases. 

Workforce management
Paycor's time and attendance tools are synced with your payroll software. Your employees can use their mobile phones to punch in or manually enter their daily hours, transfer departments, and request time off. Your time dashboard will provide you with all time-off requests and hours worked in one place, giving you a unified experience and eliminating costly errors.

Time and attendance tools are packed with compliance checks that record every working hour. They also feature geo validation and modern time clocks with WI-FI connectivity, PIN entry, and badge proximity to reduce time theft, so you can capture the exact time and location where your employees punch in and out.

Scheduling tools allow you to create reliable employee schedules that you can edit anytime, create templates, and assign shifts with a few clicks. In addition, you can send real-time notifications and shift reminders by email or text from your mobile device. Lastly, you can eliminate missed shifts by allowing your employees to set their availability and easily swap shifts. 

Employee experience
Employee experience tools can give your employees a voice by regularly checking how they are feeling at any given time and learning what matters most to their teams. You can easily share Pulse surveys among your staff and get vital information about their needs, concerns, or outliers.

You can also give your employees an intuitive learning management system that packs unique courses and compliance tracking. You can reward your employees with badges within the platform and gain clear visibility over your training success with precise feedback, real-time reports, and automated alerts for milestones or course completions.

Career development
Paycor will help you develop succession strategies, career development, and future planning for your employees to drive their engagement and improve their productivity. You can create role-responsibility profiles to ensure your employees meet expectations and see which areas need improvement. You can also add skill assessments and evaluate job responsibilities to determine competencies and grow your employees' careers.

Moreover, you can drive engagement with action-oriented assessments, so employees know if they are on track or need more work. You can also directly assess their performances in reviews and improve your outcomes with dashboards and workforce insights so you can quickly identify gaps or risks and put mitigation plans in place when they are needed.

Benefits administration
Paycor's benefits administration software allows your employees and new hires to choose their benefits online, reducing your administrative work and headaches. It connects you with all major insurance carriers to accurately deliver enrollment data so your employees can pick and enroll their plans online with their simplified open enrollment process guides.

Paycor also promises ACA filing success. They will generate and file required forms like 1094-C and 1095-C, provide feedback on the submission status, and provide a full history review. Their interactive dashboard will also help you identify eligibility across administrative periods, compare past and current measurement periods, and view the remaining hours before an employee becomes eligible.

Paycor Plans & Pricing

Paycore divides their plans for companies with less than 50 employees and companies with over 50 and up to 1,000 and more. For large businesses with over 50 workers, pricing is quote-based; Paycor will prompt you to fill out a short form about your company and provide the best plan and package that suits you best; you get the first month for free!

Four plans are offered for small businesses: the Complete plan, the Core plan, the Essential plan, and the Basic plan. Each plan has its own set of features, including a 50% discount for the first six months of payroll services with no set-up fees.
Since they no longer advertise their prices, we encourage you to ask all the necessary questions about their prices and whether they have any additional fees for their services.

Advantages & Disadvantages 

• Live chat: Paycor's live chat feature allows potential or current customers to get instant answers to their questions and get help in real-time. This also enables businesses seeking a provider to compare Paycor’s services with those offered by other payroll companies
• Free demo: Users can test out Paycor's features and functionalities with the free demo before committing. This can give you an idea of what they have to offer and whether they fit your business’s needs
• Mobile app: They offer you a mobile app that you and your employees can use for self-service, giving them easy access to HR resources and information wherever they are
• Customizable plans: Paycor's plan customization features let companies modify the different programs they offer to meet their unique requirements
• Discounts and free trials: Paycor offers new customers a month-long free trial for larger businesses to try out the program without spending a dime, along with discounts on all their plans for small businesses
• Zero setup fees: Paycor makes it easier and cheaper for companies to use their software by not charging any setup costs when it comes to using their software

Disadvantages

While the provider offers a wide range of services, they have their own shortcomings that you should keep in mind. One of their cons is their lack of transparency regarding their prices and any additional fees.

While there aren't many cons to be found about this provider, we encourage our readers to conduct further research on their own. We also recommend asking the sales representative to address any necessary questions before making a final decision.

User Reviews

Customer reviews are mixed on trusted platforms. On the BBB, they have a customer rating of 1.28 out of 5; on Trustpilot, they have a 1.5 out of 5 rating; and on G2, they have a 3.9 out of 5 rating.

Customers have praised Paycor for their continuous efforts to upgrade and add new features to their platform, noting improvements in the user interface over the years. Other customers prefer this provider for their ease of use compared to other platforms, especially the overall quality of customer support, particularly post-COVID with many support staff working from home, which remains a major concern. 

Moreover, the software has received positive reviews due to its features, including self-serve employee portals, on-demand pay, custom reports, and HR capabilities. Users have praised their integration and suitability for businesses of all sizes. They have also complimented the system's reliability, analytics, goal-setting capabilities, teamwork, payroll processing, and small-business friendliness.

What are the common complaints about them?

Customers have expressed dissatisfaction with Paycor's customer service and HR solutions. One customer struggled to deactivate their account due to blocked emails and error messages, and they continued to receive over $800 in monthly bills and unauthorized ACH fee deductions.

Another client reported an error in classifying an employee's withdrawal as non-taxable, which was not corrected despite multiple requests, causing the employee to miss the tax deadline. There were also complaints about incorrect wage reporting on W-2 forms, with unresolved issues despite numerous contacts with customer service.

A customer who was charged twice for a setup fee did not receive a refund, and others faced problems with state tax codes, leading to inaccurate Q4 reporting and inconsistent information from customer support that hindered resolution. Some customers were dissatisfied with Paycor's payroll services. They did not receive the requested quarterly and annual reports and were charged $900 for reports they believed should have been free.

Paycor has responded to customer complaints by acknowledging the issues and providing explanations and apologies. They addressed billing concerns by clarifying their 30-day cancellation policy and the validity of recent charges. For discrepancies in payroll processing and unemployment rate updates, Paycor explained their procedures and suggested steps for streamlining these processes. 

They also apologized for any confusion and delays, emphasizing their commitment to resolving issues. Additionally, they were willing to escalate unresolved matters to their management team. They encouraged customers to contact their support team for further assistance, demonstrating their intent to improve customer satisfaction and service.

Customer Service

You can contact their support center by live chat or phone at 855-565-3285. The help center can help you find answers to frequently asked questions or any HR support inquiry you may be facing. 

In their resource center, you can also find webinars and case studies to familiarize you with Paycor and their clients.

Is Paycor the Provider for You?

Paycor offers one of the most comprehensive human capital management systems (HCM), which includes payroll, HR, time, workforce, and benefits management. They will automate your payroll runs and all kinds of tax filing while providing you with valuable insights and reports to lead your business better.

Large businesses with over 50 employees can get their first three months for free after requesting a custom quote and package, while small businesses under 50 employees get a 50% discount on payroll and their set-up fees waived.

With the resources they offer, Paycor continues to be a competitive alternative among HR and payroll software suppliers, helping companies prosper in today's modern economy.

If you are a small or large business owner looking for the best payroll solution and are still unsure, visit our website. We provide in-depth reviews, insightful blog posts, and a unique comparison tool to help you along the way.

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