ADP vs When I Work

ADP is a human capital management (HCM) solutions provider, utilizing a cloud-based interface for their services that include payroll as well as management of businesses' HR, talent, time, taxes, and benefits. They were founded in 1949 and are based in Roseland, NJ, and offer businesses of all sizes the ability to streamline their payroll processes. They serve many industries such as restaurants, retail, healthcare, financial services, non-profit, construction, services, and the government/education sector. Their services include direct deposit and mobile payroll solutions that integrate with time and attendance tracking, automatically calculating deductions for taxes and retirement contributions, and providing expert support to ensure business compliance. They have many plans listed on their website depending on business size, four for small businesses and three for middle to large-sized businesses. However, clients must submit for a personalized pricing quote. They have received many industry accolades such being named "Global Payroll Supplier of the Year" in 2022 and were in Fortune World's Most Admired Companies list for the past 17 years. They are BBB-accredited with an A+ rating there but have received many complaints there. They have a 1.3 out of 5 Trustpilot score due to clients having trouble logging in or accessing ADP's services, among other things.

When I Work is a software company that specializes in workforce management. Founded in 2010 and based in Minneapolis, Minnesota, they serve companies of all sizes worldwide across various industries. They focus on providing employee scheduling and time-tracking software that can be integrated into top payroll service solutions like ADP and Gusto to give clients a comprehensive overall package. Their employee scheduling services include payroll processing, team messaging features, and turning any device into a full-featured time clock and attendance tracker. Recently, they have introduced native payroll processing capabilities for small businesses, which provide a complete employee management solution. Their new payroll service includes payroll processing, paid time off (PTO) management, multiple location support, and streamlining payroll reporting by automating the process, among other things. Although they are recognized and well-regarded by their industry and clients for their employee scheduling software and app, they are not yet acclaimed for their payroll services. They do not have an accreditation from the Better Business Bureau (BBB) nor receive any reviews or complaints, but they hold an A+ rating.