Supercharge Your Small Business with Bambee's Payroll Add-On

Bambee at a Glance

Bambee aims to make HR accessible to small and mid-sized businesses by offering a comprehensive range of HRO services, including payroll management, as an added benefit to their HR solution. Targeting various industries, Bambee caters to businesses of all sizes, particularly those with fewer than 100 employees, although they also work with companies with up to 500 employees. With thousands of clients across the United States, Bambee has become a trusted partner for companies seeking to streamline their HR needs and functions.

Bambee’s payroll services, available exclusively to their HRO clients, stand out for their integration with a dedicated HR manager, ensuring personalized and expert guidance for each client. This system offers features such as automated tax filings, timely direct deposits, and seamless integration with existing accounting software. These services are designed to reduce administrative burdens, enhance compliance, and ensure accuracy. Additionally, Bambee employs robust security measures, including encryption and secure data storage, to protect client information and maintain confidentiality.

The company has garnered a strong reputation in the industry, evidenced by their B rating with the Better Business Bureau (BBB) and accreditation since 2017. In addition to this, they also made the Business News Daily list for the "Best HR Software for Startups in 2024" as the best for risk management.

Key Features of Bambee Payroll Services

Bambee offers a robust and user-friendly platform tailored for small to mid-sized businesses. This system ensures compliance, accuracy, and efficiency in handling payroll processes, making it an ideal solution for companies looking to streamline their HR functions.

Payroll software

• Automated payroll processing: Bambee’s software automates the entire salary management process, ensuring accurate and timely payments. They provide a guided platform that walks you through the entire payroll process. Features include quick and efficient payment processing with direct deposits completed within two days. In addition to this, you can provide support for employees with multiple roles or varying pay rates, ensuring payroll calculations for all job functions. These features minimize manual input, reducing the risk of errors and saving significant time
• Tax filing and compliance: The system handles all federal, state, and local tax filings, ensuring compliance with the latest regulations. It automatically calculates and withholds the necessary taxes, files the returns, and manages end-of-year tax forms like W-2s and 1099s
• Customizable payroll reports: Generate detailed reports that can be customized to meet specific business needs. These reports provide insights into payroll expenses, tax liabilities, and employee compensation, aiding in strategic decision-making
• Direct deposit and payment options: Ensure employees receive their payments on time with direct deposit options. The system also supports various payment methods to accommodate different employee preferences
• Integration with accounting software: Bambee’s system seamlessly integrates with popular accounting software, ensuring that all financial data is synchronized. This integration simplifies financial management and ensures consistency across platforms
• Regulatory compliance assistance: Bambee’s HR managers help businesses navigate complex employment laws and regulations, ensuring compliance with the latest legal requirements. This service includes guidance on labor laws, wage and hour regulations, and more

Other payroll services

• Dedicated HR manager support: Every Bambee client is paired with a dedicated HR manager who provides personalized guidance on payroll and compliance issues. This ensures expert support is always available to address any payroll-related concerns
• Employee onboarding and termination: The platform streamlines the onboarding process for new hires and manages terminations efficiently. This includes setting up payroll for new employees and ensuring all necessary paperwork is completed accurately
• Time and attendance tracking: Bambee partners with a 3rd party provider to integrate time and attendance data directly into the system, ensuring accurate calculations of hours worked, overtime, and paid time off (PTO). This feature reduces manual entry errors and simplifies payroll processing
• Benefits administration support: Bambee assists with the administration of employee benefits, including health insurance, retirement plans, and other perks. This ensures that benefits are accurately reflected in payroll and helps manage employee enrollments and changes
• Security and data protection: Bambee employs robust security measures to protect sensitive data. This includes data encryption, secure access controls, and regular security audits to ensure the integrity and confidentiality of client information

Pricing & Plans

Bambee offers a range of pricing models and subscription plans designed to cater to small and mid-sized businesses looking for comprehensive HRO solutions. As we mentioned at the beginning of this review, their payroll service is an additional add-on that will cost you an extra fee. While we don't have specific details about what that might cost you, you can contact the company to find out. 

For their HRO services, they offer six different plan bundles based on how many employees you have; Bambee's plans are unique in that they charge a flat monthly rate based on the size of your business. In addition to this fee, there is a one-time setup fee to get you started. The first plan starts with zero employees, helping companies from the ground up. This plan starts at $99 per month and features a variety of HRO services. Their highest-tiered plan, for 71+ employees, is something you would call the company and get a custom quote for.

Bambee Payroll Pros & Cons

Advantages:

Comprehensive payroll processing and automation
Bambee’s payroll system automates the entire process, ensuring that all calculations and payments are accurate and timely. This automation reduces the risk of human error, which can lead to costly mistakes and compliance issues. For businesses, this means less time spent on manual tasks and more time focused on core operations.

Dedicated HR manager support
Each client is paired with a dedicated HR manager who provides expert guidance on payroll and compliance issues. This personalized support helps businesses navigate complex regulatory requirements and correctly handle wage management processes. Customers benefit from the peace of mind that comes with knowing an HR coordinator and business manager are always available to address any concerns or questions.

Seamless integration with accounting software
Bambee’s payroll system integrates seamlessly with popular accounting software, ensuring that all financial data is synchronized. This integration simplifies financial management and reduces the need for duplicate data entry, saving time and reducing the potential for errors. Customers benefit from a more streamlined and efficient accounting process.

Available in all 50 states
Bambee provides their services to all 50 US states, ensuring that you may have access to them wherever you are.

Easy cancellation
If you are unsatisfied with Bambee's services at any point, you can easily cancel. They have no contracts, and payments are monthly, ensuring you can find an alternative should you need it.

Ease of use
The Bambee platform is intuitively designed and easy to use according to their customers.

Disadvantages

Higher cost for additional features
Although the base plans are competitively priced, adding extra features or services can increase the overall cost. For small businesses on a tight budget, these additional expenses might be a drawback. Customers may need to carefully evaluate which add-ons are necessary to avoid unexpected costs.

No mobile app
The company provides an easy and intuitive web app for their customers to use, which is also available on your mobile browser. However, they do not provide the convenience of a mobile app, a key feature that might make you want to look elsewhere.

Must subscribe to their HRO Services
In order to enjoy Bambees payroll services, you must first be a customer of their HRO product. This is fine if an HRO is something you need and are seeking for your company. Otherwise, you may have to look for your payroll provider elsewhere.

Bambee Customer Experience

Bambee has garnered various ratings across trusted review platforms. On Trustpilot, Bambee maintains a score of 3.9 out of 5 based on over 1,500 reviews. The Better Business Bureau (BBB) gives Bambee a B rating, with a 1.87 out of 5 stars based on over 30 customer reviews and complaints. G2 users rate Bambee at 3.5 out of 5, indicating generally favorable feedback with room for improvement.

Positive feedback

Bambee receives considerable praise from their users, particularly for their dedicated HR manager service. Customers often highlight the professionalism and responsiveness of their assigned HR managers, who provide expert guidance and support for complex HR issues. This personalized approach helps businesses navigate regulatory compliance and employee relations more effectively. 

Additionally, users highly value Bambee’s proactive stance on compliance and risk mitigation. They appreciate the HR audits and custom plans that help identify and address HR gaps, ensuring that their businesses stay compliant with various regulations. Many users also commend the platform for its ease of use, noting that its user-friendly interface and intuitive design make it easy to navigate and access necessary HR tools and resources. Furthermore, positive feedback frequently mentions the excellent customer support and clear communication from Bambee HR representatives, making it easy for users to submit an HR request and feel supported and informed throughout their experience.

Critical feedback

On the other hand, some users have reported issues with Bambee’s service. Inconsistent service quality is a common complaint, with delays in response times and frequent changes in assigned HR managers leading to frustration and a lack of continuity. Technical problems with the platform, such as system crashes and difficulties inputting data, have also been highlighted as areas needing improvement. These issues can disrupt the user experience and complicate HR and payroll processes. 

Additionally, several reviews mention problems with payroll processing, including inaccuracies and delays, which have made it difficult for some users to run payroll smoothly and get timely support to resolve issues. Some customers feel that the HR policies provided by Bambee are too generic and not adequately tailored to their specific business needs, requiring them to make significant edits or create new policies from scratch. Furthermore, there are numerous complaints about customer service, particularly regarding the difficulty of contacting support and getting timely assistance. Some users have also reported billing and refund issues, noting that getting a refund can be challenging even when services were not utilized.

Company response

Bambee’s response to complaints has been mixed. While positive reviews indicate that the company often provides direct support from HR managers and offers to rectify problems, negative reviews suggest that the response can sometimes be slow or inadequate, leading to ongoing dissatisfaction. Customers have reported that while some complaints are effectively addressed, others remain unresolved, highlighting the need for improved consistency in Bambee’s customer service approach.

Customer Support & Services

Bambee offers extensive customer support to ensure that users can access assistance promptly and efficiently. Their support options include 24/7 support for round-the-clock help, live chat for real-time issue resolution, phone support at 866-620-2651 for immediate assistance, and email support at support@bambee.com for less urgent inquiries. These multiple channels ensure that customers can always find a convenient way to get help from Bambee staff. Additionally, Bambee’s dedicated HR managers provide personalized support, helping businesses navigate complex HR issues effectively.

To help customers make the most of their payroll services, Bambee provides various training courses and tutorials. These resources include online tutorials on their website, comprehensive user guides, and interactive webinars and training sessions for real-time learning. Bambee also offers a Help Center, a hub of FAQs, articles, and detailed guides to address common questions and provide in-depth information on specific features. Customers can visit Bambee’s Support Page for more details and access these resources.

Is Bambee the Right Payroll Provider for You?

Bambee’s payroll services offer unique features that cater to the needs of small—to mid-sized businesses, providing comprehensive HR support and efficient processing. With a dedicated HR manager assigned to each client, businesses receive personalized guidance that helps them navigate complex HR and payroll issues. The system’s seamless integration with accounting software, automated tax filings, and robust employee self-service portal enhance operational efficiency and reduce administrative burdens across different platforms.

One of Bambee’s standout advantages is the dedicated HR manager support, which sets it apart from competitors by offering expert advice tailored to each business’s specific needs. Additionally, features like automated payroll processing and real-time chat support significantly improve customer satisfaction by streamlining processes and ensuring timely assistance. 

Despite these strengths, some customers have reported drawbacks such as occasional slow response times from HR managers and software glitches. Also, if you only want a payroll solution, then Bambee might not be the right provider for you. However, if you are a new company that doesn't have an HR branch and is looking for support in all your HR endeavors, including helpful product videos and demos, then Bambee could be the one for you. These issues highlight the importance of individual preferences and business goals in determining the suitability of Bambee’s services for different organizations.

To make an informed decision, exploring customer reviews can provide valuable insights into Bambee’s performance and reliability. For further research, we encourage you to visit our Review Page, use our Comparison Tool, and read our Payroll Blog for more detailed information.

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