ADP vs Square

ADP is a human capital management (HCM) solutions provider, utilizing a cloud-based interface for their services that include payroll as well as management of businesses' HR, talent, time, taxes, and benefits. They were founded in 1949 and are based in Roseland, NJ, and offer businesses of all sizes the ability to streamline their payroll processes. They serve many industries such as restaurants, retail, healthcare, financial services, non-profit, construction, services, and the government/education sector. Their services include direct deposit and mobile payroll solutions that integrate with time and attendance tracking, automatically calculating deductions for taxes and retirement contributions, and providing expert support to ensure business compliance. They have many plans listed on their website depending on business size, four for small businesses and three for middle to large-sized businesses. However, clients must submit for a personalized pricing quote. They have received many industry accolades such being named "Global Payroll Supplier of the Year" in 2022 and were in Fortune World's Most Admired Companies list for the past 17 years. They are BBB-accredited with an A+ rating there but have received many complaints there. They have a 1.3 out of 5 Trustpilot score due to clients having trouble logging in or accessing ADP's services, among other things.

Headquartered in San Francisco, Square was founded in 2009 by Jack Dorsey and Jim McKelvey. Initially focused on POS systems, the company has expanded into other industries, including payroll solutions. In 2022, Square garnered significant recognition, earning the ISO 27001 certification for robust information security practices. The company excels in delivering user-friendly payroll solutions tailored for small to midsize businesses, featuring seamless integration, time tracking, and mobile accessibility to streamline payroll management efficiently.

Square's appeal in the payroll management industry is bolstered by a transparent pricing model, nationwide coverage, and seamless integrations with third-party applications. The emphasis on security and innovation, reflected in the ISO certification and continuous improvements, underscores Square's commitment to providing reliable solutions.

Despite varying user experiences, Square remains dedicated to simplifying payroll processes and ensuring compliance. While acknowledging limitations, such as the absence of a free trial and specific employee-type support, Square's adaptability, transparency, and customer-centric approach make it a reliable choice in the business technology landscape.