Zoho Vault: Free Plan Access & Unlimited Storage

Company Overview

Zoho Corporation, founded in 1996 and headquartered in Chennai, India, is a global SaaS provider serving over 100 million users across more than 150 countries. Best known for their integrated suite of business applications, they extend their expertise to cybersecurity through Zoho Vault, a password management solution designed for individuals, teams, and enterprises. 

The platform is available in multiple languages and focuses on helping users securely store, share, and manage credentials while maintaining compliance with strict data protection standards.  Zoho Vault is part of Zoho’s broader ecosystem, which emphasizes security, privacy, and user control, making it a practical option for organizations with distributed or hybrid teams. The company offers both free and paid plans, as well as a free trial for businesses to evaluate advanced features before subscribing.

Recognized by major outlets such as PCMag, TechRadar, and Capterra for their reliability and security-first design, Zoho continues to maintain a strong reputation in the industry. Although Zoho Corporation is not accredited by the Better Business Bureau, they hold a consistent record of positive performance and compliance with international security frameworks, including ISO and SOC certifications.

Features & Services

General features

• Centralized password storage: Zoho Vault allows users to store all their passwords and sensitive credentials in one encrypted location, accessible from web browsers, desktop, or mobile devices
• Password autofill and synchronization: The platform automatically fills in saved credentials across supported browsers and syncs data securely between devices for seamless access
• Secure password sharing: Users can safely share passwords or folders with colleagues through access-controlled permissions, ensuring only authorized individuals can view or use them
• Team management tools: Administrators can organize users into groups, assign roles, and manage access levels for shared passwords or resources
• Offline access: Zoho Vault enables viewing of stored passwords even without an internet connection through encrypted offline copies

Security and privacy

• End-to-end encryption: All data is encrypted using AES-256 standards, with the user’s master password serving as the only key to decrypt stored information
• Zero-knowledge architecture: Zoho Vault is designed so that even Zoho cannot view or access a user’s passwords, ensuring total data privacy
• Multi-factor authentication (MFA): Users can add their free authenticator app, Zoho OneAuth, or MFA options such as OTP, YubiKey, or Google Authenticator
• Password policy enforcement: Businesses can set and enforce password complexity requirements to maintain strong security practices across the organization
• Comprehensive audit trails: The system logs every password-related activity, allowing administrators to track access history and detect suspicious actions

Business and enterprise

• Role-based access control: Administrators can define roles and determine who can view, edit, or share specific credentials within teams
• Integration with identity platforms: Zoho Vault integrates with tools like Microsoft 365, Google Workspace, and popular single sign-on (SSO) providers for unified access management
• User provisioning and deprovisioning: IT teams can easily add or remove employees and automate password access when onboarding or offboarding staff
• Enterprise-grade reporting: The platform provides detailed reports on password usage, policy compliance, and team activity for better visibility and governance
• Directory and API integrations: Businesses can connect Zoho Vault with Active Directory and use APIs for custom automation or workflow integration

Additional features

• Browser extensions: Available for Chrome, Firefox, Safari, Edge, and Brave, the extensions simplify logging in and password management directly from the browser
• Mobile applications: Dedicated apps for Android and iOS allow users to securely access, add, or share passwords on the go
• Emergency access: Users can designate trusted contacts to access their passwords during emergencies or critical situations
• Import and export tools: Zoho Vault supports importing passwords from other managers and exporting data in encrypted formats for migration or backup
• Free and paid plans: Individuals can use a free plan with essential features, while teams and enterprises can upgrade for advanced controls, integrations, and support

Plans & Prices

Zoho Vault offers a clear and transparent pricing structure designed for both individuals and organizations. Their plans are divided into Free, Standard, Professional, and Enterprise tiers, each catering to different user needs and business sizes. Prices are displayed publicly on their website and billed annually per user, with monthly billing available at a slightly higher rate.

Free Plan:

Aimed at individual users, this plan includes unlimited password storage, access from any device, browser extensions, and basic password sharing. It’s a good starting point for personal use and small-scale password management without cost.

Standard Plan ($1 per user/month, billed annually):

Targeted toward small teams, this tier introduces secure password sharing within groups, role-based access, and basic user management tools. It also includes centralized password policies and activity tracking for better team oversight.

Professional Plan ($4 per user/month, billed annually):

Built for growing teams, this plan adds advanced features like custom roles, detailed audit trails, and Active Directory integration. Users can also enforce password compliance rules and access advanced reporting tools for team monitoring.

Enterprise Plan ($7 per user/month, billed annually):

Designed for larger organizations with complex security needs, the Enterprise tier includes all lower-tier features along with single sign-on (SSO) integration, API access, advanced user provisioning, and emergency access. It also provides priority support and full audit capabilities suitable for compliance-driven environments.

Notes on Pricing:

• No hidden or setup fees: There are no additional onboarding or setup costs for new users
• Discounts available: Nonprofit organizations and educational institutions can receive special discounted pricing on paid plans
• Flexible payment options: Subscriptions can be paid using major credit cards, PayPal, or bank transfer for enterprise clients
• Free trial: Businesses can access a 15-day free trial to explore all premium features before committing to a plan
• Competitive pricing: Zoho Vault remains one of the most affordable enterprise-grade password managers, offering strong value across all plan tiers

Advantages

• Unlimited password and data storage: Users can store and organize an unlimited number of passwords, secure notes, and credentials across devices without storage or entry caps
• Free plan with core features: Individuals can access essential password management tools like secure storage, autofill, and browser extensions completely free of charge
• 15-day free trial with no credit card required: Businesses can test premium capabilities such as advanced sharing, reporting, and integrations before committing, with no payment details required
• Affordable premium plans for teams and businesses: Paid tiers start at $1 per user per month, providing scalable, cost-effective access to advanced admin controls, integrations, and reporting tools
• Deep integration with Zoho apps and third-party platforms: Connects seamlessly with Zoho’s business suite and integrates with services like Microsoft 365, Google Workspace, and SSO providers for unified access
• Comprehensive reporting and audit capabilities: Generates in-depth visual reports and activity logs that help administrators track usage, enforce compliance, and identify potential security gaps
• Broad browser extension compatibility: Offers extensions for Chrome, Firefox, Safari, Edge, and Brave, enabling automatic logins and password capture directly from the browser
• AES-256 encryption and zero-knowledge privacy: Protects all data with end-to-end AES-256 encryption, ensuring that only the user can access stored credentials while Zoho cannot decrypt them
• Flexible billing and account management: Users can easily adjust seats, upgrade or downgrade plans, and cancel at any time through Zoho’s transparent subscription portal without extra fees

Disadvantages

• No Safari password import support: Users cannot directly import saved passwords from Safari, which may inconvenience Apple device owners migrating their credentials
• Business-focused features may overwhelm casual users: The platform’s structure and tools are optimized for teams and enterprises, which can make it feel overly complex for individuals
• No digital legacy or emergency access for personal users: Personal plan users do not have the option to grant trusted contacts access to their accounts in case of emergencies or loss of access
• Limited support hours on weekdays only: Zoho Vault’s customer support is available only during standard business hours on weekdays, which may delay assistance for users needing help on weekends or outside regional office times

Customer Experience

Zoho Vault receives strong overall feedback across major software review platforms. On G2, users generally rate the platform around 4.5 out of 5, reflecting satisfaction with their core password management capabilities and business-focused tools. Similarly, Capterra shows an average rating of approximately 4.5 out of 5, with many reviews highlighting their value and reliability for teams and organizations.

Positive feedback

Users frequently praise them for being easy to use, reliable, and flexible enough for both individual and team-based password management. Reviews often note how simple they make it to store, organize, and securely share credentials, helping reduce password-related security risks across organizations. Business users also appreciate their administrative controls, role-based access, and integration with other Zoho products, which many say makes them especially practical in professional environments. Overall, customer satisfaction is closely tied to their balance of functionality and affordability.

Critical feedback

Critical feedback tends to focus on interface limitations and missing refinements rather than core performance issues. Some users feel their interface looks dated and that certain workflows, such as managing shared passwords or permissions, could be more intuitive. Others mention occasional browser extension issues or limitations compared to more feature-rich password managers. A smaller number of reviews point to support documentation that can feel overly technical for less experienced users.

How the company responds to feedback

They generally show an ongoing commitment to product improvement, releasing updates that address usability, security, and integration concerns raised by users. While public replies to individual third-party reviews are not always visible, many customers report responsive assistance when contacting support through official channels.

Customer Support

Zoho Vault offers several customer support options, including direct assistance via email (support@zohovault.com) and an online contact form. While phone support is available for enterprise clients, specific numbers are not publicly listed.

For self-service help, users can access Zoho’s Help Center, which includes FAQs, setup guides, and integration instructions. The company also provides video tutorials and occasional webinars to help users get the most out of the platform. For larger organizations, Zoho offers an in-depth training course covering advanced deployment and management practices. 

Conclusion

Zoho Vault delivers a flexible, security-focused password management solution suited for both individuals and enterprises. Their unlimited storage, AES-256 encryption, and zero-knowledge architecture make them a reliable choice for users who value privacy and scalability. Integrations with Zoho apps, Microsoft 365, and Google Workspace also make them ideal for teams working across multiple platforms.

Their biggest strengths lie in affordability, detailed reporting, and powerful admin controls, all offered even in lower-tier plans. The free version and 15-day trial make them easy to try, though personal users may find the interface geared more toward businesses, and support is limited to weekday hours.

Overall, Zoho Vault combines robust security with excellent value, making them a smart pick for businesses seeking control and compliance without overspending. To explore more providers, visit our password manager reviews page, compare options side-by-side using our comparison tool, or read our blog to get the latest insights.