North American Van Lines vs United Van Lines

Founded in 1933 and headquartered in Fort Wayne, Indiana, North American Van Lines is a long-established moving provider operating through an agent-based network that supports relocations across Canada, the United States, and select international destinations. Their services include residential moving, corporate relocation support, long-distance and cross-border moves, as well as packing, storage, and specialty handling for items that require added care. Rather than offering fixed packages, they emphasize customizable service options that allow you to adjust support based on your inventory, timing, and level of involvement. Features such as binding estimate options, optional shipment tracking tools, and assigned move coordinators are designed to bring structure and visibility to the moving process. The company operates under SIRVA, a global relocation and logistics group that oversees multiple moving brands, which influences service standards and operational oversight across regions. Customer feedback reflects varied experiences that often depend on the local agent handling the move, while industry credentials include Better Business Bureau accreditation and an A+ rating, indicating established complaint-handling practices. This combination of scale, flexibility, and operational structure invites a closer look at how their services work in practice.

United Van Lines has been serving households and businesses since 1928 and operates from its headquarters in Fenton, Missouri. They support local, long distance, and interstate relocations through a large nationwide agent network, offering packing services, transportation, storage, auto transport, and international moving options. Their approach centers on providing a dedicated move coordinator to help you manage schedules, documents, and communication, while digital tools like the MyUnited Move Portal keep your planning details organized in one place. Most long distance moves include full value protection, which adds reassurance for customers moving fragile or high-value items. Customer feedback reflects a mix of positive experiences when communication is strong and crews are attentive, along with reports of delays, damage, or challenges with claims. They maintain an A+ rating from the Better Business Bureau, are registered with the FMCSA, and hold ProMover certification through the ATA Moving and Storage Conference, reinforcing their standing in the industry. Readers seeking more insight into their features, pricing structure, and overall service experience will find detailed guidance throughout this review.